Sales Excellence Leader

• Oct 2021 - Present

Director, Business Operations & Administration

• Jan 2021 - Oct 2021

Program Manager

• Oct 2020 - Dec 2020

Commercial Excellence Manager (Project Manager)

• Dec 2017 - Oct 2020

• Project management of our product catalog in SFDC and content creation for quote templates through Conga Collaborate and Conga Composer (RFQ & CPQ)• Extensive communication with internal and external stakeholders to gather project requirements, assess costs and timeline for completion•Create and maintain system documentation for SFDC, Conga and Process Improvement projects using Lean operating principles• Collaborate with digital and cross functional teams to research and implement enhancements based on user feedback, organizational objectives, and newly available functionality for software updates from inception to completion• Recipient of a GE Additive award "Unlocking Human Ingenuity through Innovation Everyday" in April 2020 for completing 3 consecutive high impact projects in the first quarter of the year•• Facilitate sales team commercial training, developing and execution• Compose and publish internal communications on behalf of the Chief Commercial Officer and weekly commercial updates via an internal newsletter called “Friday Flash”• Coordinate/support weekly QMI (Quality Management & Improvement) and facilitate weekly BCC commercial escalation meetings using an internal application called GEOS• Project management of commercial based projects in a matrix global team environment; driving innovation and continuous improvement for efficiency and sustainable growth, while maintaining deadlines and achieving goals.• Create and analyze SFDC reports for sales and product management• Project manage and oversee all logistics for quarterly sales meeting; including, content creation and edition, follow-up and distribution, travel, venue selection on a global scale, catering, IT, and other matters as needed• Provide executive assistance to the Chief Customer & Commercial Officer in the areas of calendar management, complex international travel and expense management Show less

Executive Assistant to the President & CEO of Arcam, a GE Additive Company

• Jul 2017 - Dec 2017

• Coordinated all logistics for Board meetings on a quarterly basis; document preparation, writing, editing, proofreading, follow-up and distribution, travel for Board members, and other matters as needed.• Created and edited content on the back-end of company’s website using Word Press• Created, edited and distributed press releases using Cision software for regulatory and non-regulatory content• Managed company public filings for regulatory compliance in the US and European markets•Prepared Annual Report for the upcoming year, ensuring regulatory information is disclosed in an accurate and timely fashion Show less

Executive Assistant to the President & COO

• Oct 2015 - Jul 2017

• Managed complex executive calendar, travel, and expenses including outside Board responsibilities • Project managed of all logistics for company Board meetings on a quarterly basis; document preparation, writing, editing, proofreading, follow-up and distribution, travel for Board members, catering, and other matters as needed. • Researched and implemented tools and processes to improve efficiency for the President’s office operations • Developed a deep understanding of the overall business strategy and acted as an information resource while protecting confidentiality protocols • Created, edited, researched and distribute meeting materials using power point, excel, word and a variety of other internal programs as per business needs Show less

Executive Assistant to Chief Risk Officer

• Sep 2014 - Oct 2015

• Confidential executive support including scheduling and heavy calendar management (personal and professional), travel, and expense reporting • Managed email and all other correspondence pertaining to the Chief Risk Officer, including responding or delegating accordingly at different levels of the organization • Communicated across teams including HR, facilities, security, reception, shipping & receiving, finance, IT, AV, other local EAs, etc. • Planned local events for on-site/off-site meetings up to 200+ attendees • Independently managed projects for the Chief Risk Officer office Show less

CORPORATE OFFICE MANAGER & EXECUTIVE ASSISTANT TO CEO

• Jan 2012 - Sep 2014

• Oversaw all operations for the corporate office with a focus on Administration, Marketing and Technology • Composed and edited internal communications including newsletters, presentations, sales reports, meeting minutes, board books, etc.•Created and edited content on the back-end of company’s website using Sitefinity • Conducted market/demographic research and analysis for future investments • Managed creative production of videos that promote company’s products & services, partnerships and Member engagement • Organized and executed events including, but not limited to, community outreach, public relations initiatives, speaker engagement for CEO and CMO, etc. • Project managed a corporate office move for over 40 employees • Implemented lean process improvements reducing errors and promoting operational efficiency • Managed all service-related issues in terms of telecommunications within the organization, specifically the corporate office. Show less

EXECUTIVE ASSISTANT TO CEO, CFO & PRESIDENT

• Aug 2010 - Jan 2012

• Act as the principle Spanish interpreter for the global executive team's business transactions throughout Latin America and Europe. • Effectively and efficiently manage multiple, complex projects in fast-paced environment such as daily calendar management for entire Executive Management team. • Act as representative of Executive Management team to the entire company, including Senior Management and Board of Directors, and to external high-profile clients. • Develop and manage internal and external relationships through various communication methods in an effort to meet customer service needs. • Independently execute long-term projects such as Board of Director meeting logistics set-up and document preparation and off-site meetings for the Executive and Senior Management teams which require outside vendor interaction and negotiation of pricing. • Responsible for various financial matters for Executive Management team such as the preparation of expense reports in prescribed format which involves accurately allocating costs and detailing currency conversions. • Coordinate complex international and domestic travel for Executive Management team with various travel tools. • Handle all highly sensitive information in the most discreet and responsible manner. Research and implement tools and processes to improve organizational efficiencies for corporate operations. Show less

EXECUTIVE ASSISTANT TO PRESIDENT

• Apr 2007 - Feb 2009

• Organized and helped establish the Boston satellite office. • Participated in the organizational and structural development of a new athletic division of Steve Madden footwear, "Fix*" • Developed organizational methods to track samples and production among vendors and clients, resulting in lower costs and timely customer service. • Conducted extensive research on competitors, trends, materials, and travel arrangements, resulting in lower cost to the company. • Updated and maintained President's calendar, carefully allocating his valuable time with trade shows, key sales appointments, abroad product development, and personal needs. • Oversaw submission of expense reports, ensuring correct expenditure protocol was followed by employees. Show less

OFFICE MANAGER

• 2006 - 2007

• Promoted into the Office Manager position within two months of hire as an Executive Assistant. • Provided superior administrative support to four business partners and to 30 staff members. • Recruited and managed all administrative and intern staff. • Managed all accounts payable, accounts receivable, and payroll. • Coordinated corporate events, such as conferences, holiday, and family events. • Promoted into the Office Manager position within two months of hire as an Executive Assistant. • Provided superior administrative support to four business partners and to 30 staff members. • Recruited and managed all administrative and intern staff. • Managed all accounts payable, accounts receivable, and payroll. • Coordinated corporate events, such as conferences, holiday, and family events.

EXECUTIVE ASSISTANT TO SALES EXECUTIVE

• 2004 - 2006

• Increased sales by 50% and supply sales by 75% in the first 12 months through cold-calling business development efforts. • Maintained and fostered customer and vendor relationships through responsiveness and communications. • Provided exceptional customer service throughout all stages of the sales transaction in order to improve customer satisfaction and increase cross-sale opportunities. • Developed and managed monthly sales campaigns, customer incentive programs and multiple other marketing efforts. • Innovated new sales techniques to generate new sales ventures through customer relations and marketing venues. • Managed equipment rental department and ensured accuracy in all rental transactions, including pricing, delivery, and pick up. Show less

OPERATIONS MANAGER

• 2002 - 2004

• Managed all relations with vendors, clients and internal employees. • Responsible for overseeing all office administrative duties; Accounts Payable and Accounts Receivable, Payroll, Human Resources management, Customer Success, Reservation intake and Dispatch • Managed all relations with vendors, clients and internal employees. • Responsible for overseeing all office administrative duties; Accounts Payable and Accounts Receivable, Payroll, Human Resources management, Customer Success, Reservation intake and Dispatch