Nidahl Schroeder
Technical Product Manager at Yebo Fresh- Claim this Profile
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Afrikaans Limited working proficiency
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Arabic Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Amy Leigh Wagenaar
It's rare to come across an individual that gets the work done and motivates a team full heartedly. Nidahl and I worked together for a few years, he was able to structure a team and motivate them to reach new goals. It was truly inspirational to watch Nidahl and his team grow together within the company.
LinkedIn User
Few people have the opportunity to report to a manager who is also a great coach and mentor. I had the pleasure of working with Nidahl for 18 months at Impact Radius as a member of his Customer Success team and in that period I learned lessons on leadership and personal accountability that will carry me throughout my career. I was always in awe of his ability to juggle multiple projects in an attempt to improve the professionalism and productivity level of our team. Anything he did was for the improvement of others. No matter how tense things may gotten been in the group, Nidahl never hesitated to face things head on in an attempt to find a solution. Nidahl earns my highest recommendation.
Amy Leigh Wagenaar
It's rare to come across an individual that gets the work done and motivates a team full heartedly. Nidahl and I worked together for a few years, he was able to structure a team and motivate them to reach new goals. It was truly inspirational to watch Nidahl and his team grow together within the company.
LinkedIn User
Few people have the opportunity to report to a manager who is also a great coach and mentor. I had the pleasure of working with Nidahl for 18 months at Impact Radius as a member of his Customer Success team and in that period I learned lessons on leadership and personal accountability that will carry me throughout my career. I was always in awe of his ability to juggle multiple projects in an attempt to improve the professionalism and productivity level of our team. Anything he did was for the improvement of others. No matter how tense things may gotten been in the group, Nidahl never hesitated to face things head on in an attempt to find a solution. Nidahl earns my highest recommendation.
Amy Leigh Wagenaar
It's rare to come across an individual that gets the work done and motivates a team full heartedly. Nidahl and I worked together for a few years, he was able to structure a team and motivate them to reach new goals. It was truly inspirational to watch Nidahl and his team grow together within the company.
LinkedIn User
Few people have the opportunity to report to a manager who is also a great coach and mentor. I had the pleasure of working with Nidahl for 18 months at Impact Radius as a member of his Customer Success team and in that period I learned lessons on leadership and personal accountability that will carry me throughout my career. I was always in awe of his ability to juggle multiple projects in an attempt to improve the professionalism and productivity level of our team. Anything he did was for the improvement of others. No matter how tense things may gotten been in the group, Nidahl never hesitated to face things head on in an attempt to find a solution. Nidahl earns my highest recommendation.
Amy Leigh Wagenaar
It's rare to come across an individual that gets the work done and motivates a team full heartedly. Nidahl and I worked together for a few years, he was able to structure a team and motivate them to reach new goals. It was truly inspirational to watch Nidahl and his team grow together within the company.
LinkedIn User
Few people have the opportunity to report to a manager who is also a great coach and mentor. I had the pleasure of working with Nidahl for 18 months at Impact Radius as a member of his Customer Success team and in that period I learned lessons on leadership and personal accountability that will carry me throughout my career. I was always in awe of his ability to juggle multiple projects in an attempt to improve the professionalism and productivity level of our team. Anything he did was for the improvement of others. No matter how tense things may gotten been in the group, Nidahl never hesitated to face things head on in an attempt to find a solution. Nidahl earns my highest recommendation.
Credentials
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Business Analysis Foundations
LinkedInJan, 2018- Nov, 2024 -
Infographics: Planning and Wireframing
LinkedInJan, 2018- Nov, 2024 -
Learning SQL Programming
LinkedInJan, 2018- Nov, 2024 -
Managing Performance
LinkedInJan, 2018- Nov, 2024 -
Responsive Design Workflows
LinkedInJan, 2018- Nov, 2024 -
Writing Customer Service Emails
LinkedInNov, 2017- Nov, 2024 -
Customer Care Workshop
Trilennium CC t/a Staff TrainingSep, 2015- Nov, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceFeb, 2020- Nov, 2024
Experience
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Yebo Fresh
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South Africa
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Retail
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1 - 100 Employee
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Technical Product Manager
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May 2023 - Present
Managing the engineering team of back end, front end developers, UX engineer and QA engineer. Managing the engineering team of back end, front end developers, UX engineer and QA engineer.
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takealot.com
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South Africa
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Retail
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700 & Above Employee
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Product Manager
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Feb 2021 - May 2023
Building a better supply chain, by improving the efficiency of the Inbound Systems Building a better supply chain, by improving the efficiency of the Inbound Systems
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HomeChoice
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South Africa
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Retail
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300 - 400 Employee
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Product Owner
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Feb 2018 - Feb 2021
Assisting in the digital transformation at HomeChoice Assisting in the digital transformation at HomeChoice
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impact.com
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United States
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Software Development
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700 & Above Employee
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Operations Support Manager
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Aug 2016 - Feb 2018
Managing the Cape Town Customer Success team.
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Finance Operations Specialist
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Nov 2015 - Aug 2016
Analysing financial data, trends and implementing strategies for managing risk, churn and financial decision-making.
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Customer Success Specialist
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Jul 2015 - Nov 2015
Consultating with internal and external stakeholders. Providing solutions on the integration process and technology, best practices using Impact Radius software. Working with engineers, developers and operational teams to ensure quality, reliability and excellent service to our portfolio.
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iiNet
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Australia
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Telecommunications
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500 - 600 Employee
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Customer Service Representative
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Sep 2009 - May 2014
Tier 1 & 2 Technical Support. Specializing in telecommunications ombudsman complaints and solutions (TIO). Specializing in the faults and provisioning team for network infrastructure and design. Assisting in temporary managerial ad hoc duties and responsibilities. Tier 1 & 2 Technical Support. Specializing in telecommunications ombudsman complaints and solutions (TIO). Specializing in the faults and provisioning team for network infrastructure and design. Assisting in temporary managerial ad hoc duties and responsibilities.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Customer Service Representative Tier 1
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Sep 2008 - Aug 2009
Answering inbound calls from customers, and performing a series of checks and processes to detect exactly what the problem is, and how it can be fixed quickest. Promote any upcoming, or current, products released by our client to see if they would be of interest to the customer. Answering inbound calls from customers, and performing a series of checks and processes to detect exactly what the problem is, and how it can be fixed quickest. Promote any upcoming, or current, products released by our client to see if they would be of interest to the customer.
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Al-Bayan Bilingual School
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Kuwait
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Primary and Secondary Education
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100 - 200 Employee
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Assistant Teacher for English
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Jun 2007 - Nov 2007
Teaching Grades 4,5,6 general Science. General Biology, Basic Primary Chemistry and Physical Science. Taught using Mac's Classroom Environment and also Computer enhanced modeling.All subjects were done in English which was a second language to students as their mother tongue was Arabic. Teaching Grades 4,5,6 general Science. General Biology, Basic Primary Chemistry and Physical Science. Taught using Mac's Classroom Environment and also Computer enhanced modeling.All subjects were done in English which was a second language to students as their mother tongue was Arabic.
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Education
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Cape Peninsula University of Technology
NATIONAL DIPLOMA: INFORMATION TECHNOLOGY, Business Analysis & Information Systems -
2015 - 2015
Islamic University of Madinah
Diploma, Arabic Language and Literature -
1995 - 2006
Manarat Al-Sharkia
Secondary School, English, Mathematics, Biology,Chemistry,Physics
Community
