Experience

Mothership

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Carrier Procurement Lead

  • Jul 2021 - Present

  -Promoted to the Carrier Procurement Lead position -Manage and train a team of 3 Carrier Procurement Associates on the best practices for carrier sourcing and on-boarding-Responsible to creating new SOPs on carrier sourcing, on-boarding, and retention-Conduct daily team syncs in order to outline team goals and focuses

• Operations Support Specialist

  • Oct 2020 - Jul 2021

  -Manage day-to-day operations between customers and carriers-Responsible for recruiting, sourcing, and on-boarding eligible carriers onto the Mothership Driver App -On-boarded over 300 drivers within the first 2 months of employment -Executed 20-30 cold calls daily in order to register new carriers -Resolved 30-40 in-bound customer support tickets daily in an efficient and timely manner-Exceptional knowledge in transportation software such as FMS-Reviewed driver documents in order to comply with company policy and USDOT guidelines Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Outreach Innovations Specialist

  • Sep 2018 - Mar 2020

  -Recipient of the Exponent Award for consistently meeting and exceeding weekly quotas-Recruited and on-boarded Uber Driver-Partners in over 200 cities across the United States.-Managed over 100 driver accounts weekly in order to maintain operational success-Compiled positive and negative feedback in order to improve Uber’s driver app interfacing

• Onboarding Specialist

  • Jan 2018 - Sep 2018

  -Recruited and on-boarded 15-20 driver-partners weekly at various off-site locations -Assisted existing Driver-Partners with account issues using integrated Uber software such as Jarvis and Jira-Diffused escalated situations in a calm and quick manner-Trained newly hired specialists on company culture and best practices -Coordinated monthly team-bonding activities to boost morale and motivation

• Assistant Retail Sales Manager

  • May 2017 - Jan 2018

  -Promoted from Retail Specialist to Assistant Site Manger within 4 months of being hired. -Lead a team of 6 specialists to meet weekly on-boarding goals.-Utilized integrated Uber software to assist existing Uber Partners with account issues.-Conducted one-on-one meetings with direct reports in order to stay on track of weekly goals and expectations.-Diffused escalated situations with Uber Partners in a calm and quick manner. -Trained newly hired specialists on the best practices and company culture. Show less

• Retail Specialist

  • Jan 2017 - Apr 2017

  -Communicated the benefits of partnering with Uber to potential drivers. -Guided potential Uber Partners through the on-boarding process by creating a driver account, initiating a background check, and scheduling a vehicle inspection.-Served as an informational concierge for Driver Partners as they made their way through the driver growth funnel.



Whittier College

• United States
• Higher Education
• 300 - 400 Employee

• Student Ambassador

  • Sep 2014 - Jan 2017

  -Provided prospective students with detailed and historically factual campus tours. -Utilized Oracle to schedule prospective student's campus tours, class visits, and overnight stays. -Represented Whittier College at various college fairs across Los Angeles. -Organized Open House events for prospective students and their families so they can get a better understanding of what the campus had to offer. -Provided prospective students with detailed and historically factual campus tours. -Utilized Oracle to schedule prospective student's campus tours, class visits, and overnight stays. -Represented Whittier College at various college fairs across Los Angeles. -Organized Open House events for prospective students and their families so they can get a better understanding of what the campus had to offer.