Experience

Pinnacle People

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Job Coach

  • Mar 2013 - Present

• Job Coach

  • 2013 - Present



CityWest Homes

• Real Estate
• 100 - 200 Employee

• Estate Director

  • Sep 1998 - Apr 2010

  • Managing the performance of the housing management team to ensure that excellent customer service standards were achieved and core business objectives and performance indicators were met • The direct line management of a team of housing officers, caretakers, grounds maintenance staff and a finance officer, including the management and reviewing of their performance learning and development. • Development of effective resident communication and participation strategies. • Manage budgets and targets and control expenditure to achieve the highest level of service and customer satisfaction. • Management of a Non HRA contract consisting of 250 private sector properties • Responsible for managing tenancies, co-ordinating repairs and monitoring communal services. Responsible for the income collection and arrears action, Court attendance as necessary and actively involved in the encouragement and setting up of neighbourhood community groups. • Void management. • Management of ASB cases from commencement to conclusion including the attendance at various Panels ensuring high risk and vulnerable service users were adequately dealt with. • Worked in partnership with the Metropolitan Police, Social Services and other Agencies. • Management of estate inspection programme to ensure that excellent service standards were achieved for grounds maintenance, cleaning and general neighbourhood services. Show less



Jockelson & Kibbler Solicitors

• London, United Kingdom

• Solicitors Clerk

  • Jul 1993 - Sep 1998

  Provided advocacy in housing cases in the County Court, interviewing of witnesses and the taking of witness statements, file management duties, clerking duties in the High Court, County Court and Magistrates and Crown Courts. Provided advocacy in housing cases in the County Court, interviewing of witnesses and the taking of witness statements, file management duties, clerking duties in the High Court, County Court and Magistrates and Crown Courts.



Sargeants Business Interiors

• London, United Kingdom

• Accountant

  • Apr 1988 - Jun 1989

  Company accounts, bookkeeping, wages, office management Company accounts, bookkeeping, wages, office management