Experience

The Security Awareness Company, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• eLearning Designer

  • 2017 - Present

• Production Assistant

  • Jun 2016 - 2017



Richards & Richards Secure Shredding Services

• United States
• Information Services
• 1 - 100 Employee

• Receptionist / Coordinator / Customer Service

  • Sep 2014 - Jul 2016

  - Greet and check-in visitors and vendors. - Answer multiple phone lines and dispatch calls. - Process request for office supplies. - Coordinate Conference and Access rooms. - Mail and package distribution. - Monitor security cameras. - Design informative posters about upcoming company events. - Responsible for redesigning company sales folder. - Greet and check-in visitors and vendors. - Answer multiple phone lines and dispatch calls. - Process request for office supplies. - Coordinate Conference and Access rooms. - Mail and package distribution. - Monitor security cameras. - Design informative posters about upcoming company events. - Responsible for redesigning company sales folder.



East Egg

• Portage, MI

• Server / Customer Service Lead

  • Jan 2011 - Jun 2014

  - Ensured guests had an pleasant experience in a friendly,clean environment. - Managed and organized the floor chart to establish prompt service and a balanced workload. - Welcomed and seated all guests. - Responsible for opening the restaurant and training all new employees. - Ability to improvise and take charge in strenuous situations. - Ensured guests had an pleasant experience in a friendly,clean environment. - Managed and organized the floor chart to establish prompt service and a balanced workload. - Welcomed and seated all guests. - Responsible for opening the restaurant and training all new employees. - Ability to improvise and take charge in strenuous situations.



Craftsman Chop Co.

• Portage, MI

• Server / Customer Service Lead

  • Jan 2011 - Jun 2014

  - Tended to guest services; handled food orders while providing patrons with a positive dining experience. - Answered all patron questions regarding the menu. - Booked reservations and organized, cleaned and stocked shared work space. - Handled guest telephone orders. Effectively and promptly responded to guest's dissatisfaction and complaints. - Tended to guest services; handled food orders while providing patrons with a positive dining experience. - Answered all patron questions regarding the menu. - Booked reservations and organized, cleaned and stocked shared work space. - Handled guest telephone orders. Effectively and promptly responded to guest's dissatisfaction and complaints.



Eve's Groom 'N' Room

• Paw Paw, MI

• Receptionist / Animal Caretaker

  • Apr 2007 - Jan 2011

  - Focused on the animals' care while providing excellent customer service for the pet owners. - Responsible for organizing and scheduling all grooming appointments and boarding. - Maintained a clean environment, inside and out. - Worked flexible hours and holidays. - Focused on the animals' care while providing excellent customer service for the pet owners. - Responsible for organizing and scheduling all grooming appointments and boarding. - Maintained a clean environment, inside and out. - Worked flexible hours and holidays.