Mike Dacri

Rooms Manager at Boston Park Plaza
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US

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Jerry Gibbs

Mike Dacri is a well-rounded young professional ready for the digital age. I have known him for four years and in that time he has always been eager to learn and contribute, both in an individual and team setting. He is highly organized and manages his time well. His background includes creating digital content for social media networks, associate producing for various broadcast TV stations, and producing/hosting political shows. If you are looking for a candidate who can multi-task and hit the ground running, Mike is a great choice!

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Credentials

  • Hospitality Management: Leadership
    American Hotel & Lodging Association
    Apr, 2020
    - Oct, 2024
  • Studio Technician & Lighting
    Montgomery Community Television Inc.
    Mar, 2020
    - Oct, 2024

Experience

  • Boston Park Plaza
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Rooms Manager
      • Oct 2022 - Present

      Front Office Manager of a 1060 room upscale hotel in the heart of Boston Responsible for the training and development of 16 associates Assist guests with any reservations or rooms issues Conduct and Organize monthly training sessions Developed SOPs and training manual for current and future associates Act as liaison between the front desk, restaurant, housekeeping, reservations, sales, engineering, and security Attend daily operations meetings, weekly resume meetings, and pre-con meetings representing the Front Office team Helped move TripAdvisor score from 52 to 34! Named Department of the Year in 2022 Nominated for Leader of the Quarter. First Quarter 2023. Payroll for Front Desk, bell, door, and PPS staff. iPreffer Ambassador Assited in Reservations managing group reservations: Creating blocks and booking links Show less

  • The Newbury Boston
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Corporate Task Force Manager
      • Feb 2023 - Mar 2023

      Helped out our sister property as a Task Force Front Office Manager Helped train associates and managers to use Opera Cloud Helped out our sister property as a Task Force Front Office Manager Helped train associates and managers to use Opera Cloud

  • Battery Wharf Hotel - Boston Waterfront
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Office Manager
      • Jun 2021 - Sep 2022

      • Oversee daily front desk operations and door staff with a team of 8 staff. • Coach, counsel, mentor, train, and where necessary, discipline unionized staff utilizing positive performance techniques and proper documentation to ensure adherence to BWH standards. • Work collaboratively with managers of housekeeping, maintenance, restaurant, banquet, events and sales to ensure smooth operations and maximum customer experience. • Monitor revenue, occupancy, and cash control to ensure meeting budget goals. • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions • Back up & serve as restaurant manager and assist with any PMS issues (discounts, guest complaints, etc.) and issues with guests • Assist banquets and sales with setting up events, meetings with clients, as well conducting site tours. Attend Resume meetings. • Assist housekeeping manager with getting rooms ready (inspected/ cleaned/ departed) to ensure orderly & timely turnover of rooms. • Demonstrate, drive, and monitor TripAdvisor, surveys, and guest responses and make sure we are maintaining excellent hospitality. • Arrange amenities with our restaurant and events staff (VIPs, birthdays, engagements, & frequent guests) to heighten guess experience. • Liaison between OTAs/third parties (booking.com, HotelsTonight, Expedia, American Express Travel, etc.) & BWH. • Manage occupancy, rates, and control expenses to ensure competitiveness and high occupancy rate. • Maintain open communication between associates and each department. Show less

  • Lark Hotels
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Office & Housekeeping Manager at The Hotel Salem
      • Jul 2020 - Jun 2021

      A 44-room luxury boutique hotel in the heart of historic Salem, Massachusetts ▪ Member of key management team ▪ Visible to both guests and associates at all times. ▪ Manage operations of the Front Office, Housekeeping, and Laundry Departments & Staff ▪ Supervise, train, and mentor associates. Coach to improve performance. Conduct performance evaluations and discipline when appropriate. ▪ Recruit, interview, hire, onboard and schedule associates for entire hotel. Developed successful internship program with area colleges, resulting in new source of recruits. ▪ Monitor revenue, occupancy, and cash control ▪ Resolve guest complaints and concerns by conducting thorough research of situation and determining most successful solutions. Show less

  • Hyatt Hotels Corporation
    • United States
    • Hospitality
    • 700 & Above Employee
    • Reservations Supervisor/ Fill in Front Desk Agent at Hyatt Regency Washington on Capital Hill
      • Jun 2019 - Jul 2020

      Hyatt Regency Washington on Capital Hill: An upscale, 838-room hotel located across from the Capital, attracting business professionals, conferences and tourists.Manage the daily operations of group reservations, group room inventory, of 838 luxury hotelSupervise, train, address concerns and answer questions from a team of two reservationistsAttend Resume Meetings with Events and Operations team to prepare and go over upcoming events and groups staying at the hotelAssist guests with reservations and answer questions about hotelBuild group reservations and websites for hotel groups using Reserve, Opera, Envision, and HiResMake adjustments to group reservations, where neededTrain front desk agents and new reservationists on using computer programs, including Opera, Reserve, and SertifiLiaison between the hotel and third parties (Expedia, Hotwire, Booking.com)Fill in Front Desk Agent as needed Show less

    • Reservationist at Hyatt Regency Boston
      • May 2017 - May 2019

      Hyatt Regency Boston: An upscale, 502-room hotel located in the downtown theatre district, attracting business professionals, conferences and touristsAssist guests with reservationsBuild reservations and group websites for hotel groupsMake adjustments to group reservations as neededTrain front desk staff on using computer programs, including Opera, Reserve and SertifiLiaison between the hotel and third partiesAttend weekly Strategy meetings with senior staff to help maximize revenueAttend weekly Pick Up Meeting with events team to review upcoming groups and insure quotas are metPromoted to Reservationist Supervisor at the Hyatt Regency Washington Show less

    • Assistant Operations Supervisor
      • Apr 2014 - May 2017

      Hyatt Place Portland-Old Port: Hyatt’s only Maine luxury Hotel, 130-room hotel, located in Portland’s Old Port District. Member of the Opening Team!Supervise a staff of five front desk hostsWrite daily reports for management Train new employees on Hyatt procedures, and computer programs: Opera, ReserveStaff developmentWrite Incident reportsLiaison between guests and valet, kitchen, housekeeping, and management Conduct inventory Monitor revenue, occupancy, and cash control Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutionsRun room status reportsAttend daily management meetings Show less

Education

  • Curry College
    Bachelor of Arts - BA, Communication with a Concentration in Television
    2005 - 2009

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