Experience

YTB

• Travel Arrangements
• 200 - 300 Employee

• Travel Agent

  • 2009 - Present

  • Plan and sell transportation and accommodations for travel agency customers. • Determine destination, modes of transportation, travel dates, costs, and accommodations required. • Describe, plan, and arrange itineraries and sell tour packages. • Assist in resolving clients' travel problems. • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.• Book transportation and hotel reservations, using computer terminal or telephone.• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.• Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.• Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.



NexRep, LLC

• United States
• Consumer Services
• 200 - 300 Employee

• Senior External Receptionist

  • Mar 2011 - Jul 2017



Aramark Refreshments

• Food and Beverage Services
• 700 & Above Employee

• Food Service Supervisor

  • Aug 2008 - Jan 2010

  • Enforced procedural rules and regulations.• Patrolled assigned areas and checked for suspicious occurrences.• Maintained logs and records of occurrences, and completed necessary paperwork.• Reported security and general maintenance problems to proper authorities.• Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.• Monitored food preparation and methods, size of portions, and garnishing and presentation of food to ensure food is prepared and presented in accepted manner.



Securitas Critical Infrastructure Services, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Payroll Manager

  • Jun 2006 - Jun 2007

  • Oversaw the calculations of wages, overtime, and deductions to ensure compliance with federal and state laws.• Managed accounting functions and preparation of reports and statistics detailing financial results.• Reviewed invoices for accuracy and completeness.• Sorted invoices and processed for payment.• Managed the accounts receivable function within the organization’s established policies.• Examined records of accounts due and made sure invoices were paid according to the terms and discounts taken. • Completed audits on area security managers to ensure procedures were being followed correctly in all areas.• Administered monthly financial reports.• Managed overhead allocations and payroll account distributions. • Provided direction to Information System Department on maintenance and enhancements to the Payroll and HR Software.• Calculated and processed special checks.• Posted payroll data and prepared routine reports.• Processed time cards and processed wage and salary payments.

• Security Officer

  • Jun 2005 - Jun 2006

  • Ensured the personal safety of staff, visitors, and property.• Patrolled assigned areas and checked for suspicious occurrences.• Maintained logs and records of occurrences, completed necessary paperwork, and used computer terminal to input and retrieve data.• Opened and closed facility, ensuring that users had left the premises.



Goodwill Industries International

• United States
• Non-profit Organizations
• 700 & Above Employee

• Food Service Manager

  • Mar 2003 - Apr 2005

  • Supervised 100 employees including scheduling and assigning duties.• Ensured building security, to include locking doors, storing confidential material and shutting off equipment as necessary. • Related well with all ages and ethnic backgrounds.• Prepared employee evaluation reports. • Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in dining facility.• Planned menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.• Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in dining facility.• Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.• Estimated food and beverage consumption to anticipate amount to be purchased and requisitioned.• Monitored food preparation and methods, size of portions, and garnishing and presentation of food to ensure food is prepared and presented in accepted manner.• Monitored budget, payroll records, and reviewed financial transactions to ensure expenditures are authorized and budgeted.• Investigated and resolved complaints regarding food quality, service, and accommodations.• Established and enforced nutrition standards for dining establishment based on accepted industry standards. • Kept records required by government agencies regarding sanitation and regarding food subsidies where indicated.• Tested cooked food by tasting and smelling to ensure palatability and flavor conformity.



Diversus Health

• United States
• Mental Health Care
• 200 - 300 Employee

• Administrative Assistant

  • Mar 2001 - Mar 2003

  • Prepared monthly reports.• Member of the EOC Committee. Responsible for ensuring the safety of all employees in the workplace environment and the compliance of all EOC regulations. Received a score of 100% on recent EOC site visit.• Analyzed and organized office operations, such as typing, bookkeeping, flow of correspondence, filing, requisition of supplies, and other clerical services. • Accurately maintained the filing system for all Division Management staff.• Accurately maintained Division Director’s daily schedule and coordinated appointments and meetings.• Served as direct support to the Division Director and handled any work related projects. • Consistently established and maintained professional boundaries and contact with clients. • Understands and respects all aspects of patient confidentiality. • Is sensitive to cultural and ethnic differences in the workplace.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Food Service Specialist

  • Jun 1994 - Dec 2000

  • Ensured office security, to include locking doors, storing confidential material and shutting off equipment as necessary. • Implemented food service computer system, which increased efficiency by 95% and trained 15 people to use it.• Ensured accountability for all funds received by the organization.• Analyzed and organized office operations, such as typing, bookkeeping, flow of correspondence, filing, requisition of supplies, and other clerical services. • Evaluated office production, revised procedures, and devised new forms to improve efficiency of workflow. • Formulated procedures systematic retention, protection, retrieval, transfer, and disposal of records. • Reviewed clerical and personnel records to ensure completeness, accuracy, and timeliness. • Prepared activities reports for guidance of management, using computers. • Prepared employee evaluation reports, using computers. • Coordinated activities of various clerical departments or workers within department. • Prepared monthly financial reports. • Trained 35 personnel to perform office assistant duties. • Compiled, stored, and retrieved managerial data, using computer. • Conducted classes to teach procedures to staff.