Experience

Viafoura

• Canada
• Software Development
• 1 - 100 Employee

• Team Lead

  • Mar 2018 - Present

  Working remotely, I help manage a team of bilingual (English/French) content moderators. My duties include planning work events, training new moderators, developing training materials, and answering client questions via Slack and email. Working remotely, I help manage a team of bilingual (English/French) content moderators. My duties include planning work events, training new moderators, developing training materials, and answering client questions via Slack and email.



ICUC

• Canada
• Marketing Services
• 200 - 300 Employee

• Moderator

  • Oct 2013 - Feb 2018

  Working remotely as an online moderator, I help enforce the online community’s safety and usage policies across multiple content areas. This entails monitoring the activities & responses to posts on the client’s social media profiles to ensure that guidelines & rules are adhered to. Working remotely as an online moderator, I help enforce the online community’s safety and usage policies across multiple content areas. This entails monitoring the activities & responses to posts on the client’s social media profiles to ensure that guidelines & rules are adhered to.



Forget the Box

• Writer, Communications Intern

  • 2009 - 2016

  While freelancing for the independent media collective Forget the Box, I held various titles including blogger, communications intern, events planner, and line producer. While freelancing for the independent media collective Forget the Box, I held various titles including blogger, communications intern, events planner, and line producer.



Freemark Apparel Brands International Inc.

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• E-Commerce Customer Service Representative

  • Feb 2012 - Oct 2013

  Working in the e-commerce department, I assist with all aspects related to our company's online presence. I help customers with questions and resolve issues related to their online purchases, and then coordinate with the warehouse to ensure all orders are processed and delivered in a timely manner. I also conduct e-commerce related research, and assist with our companies various social media networks. Working in the e-commerce department, I assist with all aspects related to our company's online presence. I help customers with questions and resolve issues related to their online purchases, and then coordinate with the warehouse to ensure all orders are processed and delivered in a timely manner. I also conduct e-commerce related research, and assist with our companies various social media networks.



McGill University

• Canada
• Higher Education
• 700 & Above Employee

• Office Clerk

  • Dec 2010 - Jan 2012

  Assist the graduate history department for 2 years during their busy graduate application season. Assist the graduate history department for 2 years during their busy graduate application season.



Toronto International Film Festival

• Canada
• Movies, Videos, and Sound
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2009 - Sep 2011

  Assist customers with their film selections, sell tickets and merchandise Assist customers with their film selections, sell tickets and merchandise