Office Manager

• Sep 2022 - Present

OFFICE MANAGER AND EXECUTIVE ASSISTANT TO THE CEO

• Mar 2020 - Feb 2023

● Provides executive, administrative and project management support to the CEO- manages calendar appointments, arrange travel plans, itineraries, accommodation, and agendas for domestic and international trips.●Attends ministry meetings, events, corporate training, and business alongside the CEO and coordinates the logistics for the CEO’s speaking engagements and meetings onsite and off-site.●Manages communication of event invitation for the CEO and serves as the liaison between the CEO and the staff across the various subsidiaries.●Prepare and manage monthly budgets, financial requisitions, and reports of office expenditures; manage invoices for corporate training, compering, consulting work done by the CEO.●Collaborate with the Business Manager to drive staff performance and perform performance appraisals and reviews for the business.●Manage the monthly budgets, financial requisitions, and reports of office expenditures to the CEO for approval as necessary.●Maintains an excellent office environment, ensures the office is conducive for the team, manage office supplies, and ensure the office equipment and assets are in good working condition and well protected.●Provide HR support functions such as onboarding and offboarding, training management, staff engagement events and payroll management. Show less

PROJECT INTERN

• Oct 2018 - Mar 2020

●Managed the sales, distribution, and delivery of Firebrand materials by researching and creating sales opportunities. ●Attended speaking events alongside the President to sell and coordinate book sales; also liaised with Sales Representative across the country to reconcile book sales and prepared financial reports on book sales. ●Responded to customer enquiries and purchase requests about Firebrand via emails and social media channels. ●Executed and served as the Course Admin and Customer Support Representatives for Firebrand online courses, devotionals and events following game plan articulated by the President. Show less

CUSTOMER SERVICE REPRESENTATIVE AND ORDER MANAGEMENT

• Feb 2017 - Sep 2017

●Responded promptly to customer enquiries in person or via telephone, letter, and email and consistently met performance benchmarks in all areas (speed, accuracy, and volume). ●Handled customer inquiries, complaints, product and pricing questions and service requests, calmed angry callers, repaired trust, and interfaced daily with internal teams to resolve escalated problems. ●Worked alongside the customer service team to attain high customer service ratings on categories such as communication, listening, problem resolution and politeness. ●Recorded customers’ information, managed call logs and reports of goods sold and provided information on daily deals and discounts. Show less

MERCHANT ACQUISITION SPECIALIST

• Sep 2016 - Feb 2017

●Deepened existing relationships in the assigned portfolio of merchants and created new and lasting business relationships by identifying products and prices offered in variables. ●Studied the market trends and prices, liaised with existing merchants to have a competitive price offer on products and persuaded them to increase their stock variables.●Onboarded new merchants, ensured merchant stocks are up to date and customers have purchasing options. ●Managed the merchant onboarding process and constantly ensured that the registration process is simplified.●Helped the merchants upload their products, collaborated with merchants to ensure goods are promptly delivered to customers and followed up on merchant’s payment. Show less

Customer Service Representative

• Mar 2016 - Sep 2016

● Received customer calls, responded to customer complaints, educated customers, and upsold and cross-sold to customers.