Harindu Attanayake

Manager at National Savings Bank
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Contact Information
us****@****om
(386) 825-5501
Location
Murgheboluc, Victoria, Australia, AU
Languages
  • Sinhalese Native or bilingual proficiency
  • English Full professional proficiency

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Harindu has been an exceptional branch manager with a remarkable 13 years of experience in the industry. I have had the pleasure of working closely with Harindu during our time together at National Savings Bank, and I have consistently been impressed by his analytical skills, excellent communication, and customer relationship abilities, as well as his critical thinking and dedication to teamwork. Harindu's analytical skills are truly top-notch. He has an innate ability to gather and interpret data, enabling him to make informed decisions that have a positive impact on the branch's performance. His attention to detail and proficiency in data analysis have consistently contributed to the growth and success. Furthermore, Harindu's excellent communication and customer relationship skills have played a significant role in the branch success. He has a knack for building strong relationships with clients, understanding their needs, and providing them with exceptional service. Harindu's ability to effectively communicate with customers has not only resulted in increased customer satisfaction but has also led to numerous referrals and repeat business. In addition to his technical skills, Harindu possesses exceptional critical thinking abilities. He consistently approaches challenges with a solution-oriented mindset and is skilled at identifying potential issues before they arise. His ability to think critically and make quick, well-informed decisions has been invaluable in managing day-to-day operations and ensuring smooth workflows. Lastly, Harindu's dedication to teamwork is truly commendable. He fosters a collaborative and inclusive work environment, where each team member feels valued and motivated to contribute their best. Harindu understands the importance of teamwork in achieving organizational goals and goes above and beyond to encourage and support his colleagues. It has been a privilege to work alongside Harindu, and I have no doubt that he will continue to excel and bring great success and whilst being an asset to any organisation.

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Experience

    • Sri Lanka
    • Banking
    • 200 - 300 Employee
    • Manager
      • May 2010 - Present

      • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches. • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction. • Maintained friendly and professional customer interactions. • Represented bank to community through good customer relationship • Handling inquiries of cooperate customers • Preparation of business plan for the branch in terms of the Bank’s Annual Action Plan, in consultation with the senior managers • Implementation, monitoring and evaluation of the business plan at regular intervals and making necessary changes in order to achieve overall branch objectives. • Assign individual targets to the staff in accordance with the branch targets and provide supervision, leadership and training to the staff accordingly. • Assessed employee performance and developed improvement plans. • Evaluation of the performance of the branch employees as per the said guidelines of the bank and play the role of a facilitator to develop and improve their performance and productivity. • Bring out the best of branch’s personnel by providing training, coaching, development and motivation • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets. • Advising clients on mortgage, education and personal loans. • Examining of customer loan applications for loan approvals and denials. • Monitoring performance and completing performance appraisals for reports. • Address customer and employee satisfaction issues promptly • Adhere to high ethical standards, and comply with all regulations/applicable laws • Mobilizing branch resources to get the optimum output at the lowest cost. • Provide a superior level of customer service and promote a service-oriented culture in the branch through coaching, guiding and staff motivation. Show less

    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Customer Services Executive
      • Jan 2009 - May 2010

      Worked in reconciliations dept, to reconcile accounts Worked in reconciliations dept, to reconcile accounts

Education

  • Victoria University
    Master of Science - MS, Business Analytics
    2023 - 2024
  • Australian Institute of Business
    Master of Business Administration - MBA, Accounting and Business/Management
    2016 - 2018
  • Open University of Sri Lanka
    Bachelor of Laws (LL.B.), Under Graduate
    2010 - 2013
  • Bangalore University
    Bachelor's degree, Mathematics
    2005 - 2009
  • Trinity College Kandy
    G.C.E. Advanced Level, Mathematics
    1991 - 2004

Community

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