Ilaria Giacon (齐乐)
Senior Customer Success Manager & Learning Partner at Easygenerator- Claim this Profile
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English Full professional proficiency
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Italian Native or bilingual proficiency
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Chinese Professional working proficiency
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Spanish Elementary proficiency
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Dutch Elementary proficiency
Topline Score
Bio
Alice Cassoulat
It has been such a pleasure working directly with Ilaria this past year. I have learned so much from her and she has been my mentor at Unibuddy since day 1. Ilaria is extremely hardworking, patient, a true consultant in her approach to sales and a great listener. She has helped me not only grow into my SDR role but also supported me when I moved into an Account Executive role myself. I have learnt so much from her, her determination and passion for the industry. Working on a country she did not know the language she always made me feel empowered to try new things and take the lead which has helped me immensely and taught me to take initiative. I wish her all the best in her future endeavours but I know that anybody would be extremely lucky to work with Ilaria.
James Lewendon
Ilaria is incredibly ambitious, driven, humble and one of the most naturally gifted sales people I've ever met. She made the transition from being a hugely successful SDR to AE look easy, hitting 100% of her quota in the first quarter and thereafter for the last 12 months. She truly cares about what she does and takes time to understand her customers and tailors and solution that is for THEM. Internally Ilaria also has incredible respect from everyone in the business. Every single company needs an Ilaria and I really hope our paths cross again in the future. She is a superstar.
Alice Cassoulat
It has been such a pleasure working directly with Ilaria this past year. I have learned so much from her and she has been my mentor at Unibuddy since day 1. Ilaria is extremely hardworking, patient, a true consultant in her approach to sales and a great listener. She has helped me not only grow into my SDR role but also supported me when I moved into an Account Executive role myself. I have learnt so much from her, her determination and passion for the industry. Working on a country she did not know the language she always made me feel empowered to try new things and take the lead which has helped me immensely and taught me to take initiative. I wish her all the best in her future endeavours but I know that anybody would be extremely lucky to work with Ilaria.
James Lewendon
Ilaria is incredibly ambitious, driven, humble and one of the most naturally gifted sales people I've ever met. She made the transition from being a hugely successful SDR to AE look easy, hitting 100% of her quota in the first quarter and thereafter for the last 12 months. She truly cares about what she does and takes time to understand her customers and tailors and solution that is for THEM. Internally Ilaria also has incredible respect from everyone in the business. Every single company needs an Ilaria and I really hope our paths cross again in the future. She is a superstar.
Alice Cassoulat
It has been such a pleasure working directly with Ilaria this past year. I have learned so much from her and she has been my mentor at Unibuddy since day 1. Ilaria is extremely hardworking, patient, a true consultant in her approach to sales and a great listener. She has helped me not only grow into my SDR role but also supported me when I moved into an Account Executive role myself. I have learnt so much from her, her determination and passion for the industry. Working on a country she did not know the language she always made me feel empowered to try new things and take the lead which has helped me immensely and taught me to take initiative. I wish her all the best in her future endeavours but I know that anybody would be extremely lucky to work with Ilaria.
James Lewendon
Ilaria is incredibly ambitious, driven, humble and one of the most naturally gifted sales people I've ever met. She made the transition from being a hugely successful SDR to AE look easy, hitting 100% of her quota in the first quarter and thereafter for the last 12 months. She truly cares about what she does and takes time to understand her customers and tailors and solution that is for THEM. Internally Ilaria also has incredible respect from everyone in the business. Every single company needs an Ilaria and I really hope our paths cross again in the future. She is a superstar.
Alice Cassoulat
It has been such a pleasure working directly with Ilaria this past year. I have learned so much from her and she has been my mentor at Unibuddy since day 1. Ilaria is extremely hardworking, patient, a true consultant in her approach to sales and a great listener. She has helped me not only grow into my SDR role but also supported me when I moved into an Account Executive role myself. I have learnt so much from her, her determination and passion for the industry. Working on a country she did not know the language she always made me feel empowered to try new things and take the lead which has helped me immensely and taught me to take initiative. I wish her all the best in her future endeavours but I know that anybody would be extremely lucky to work with Ilaria.
James Lewendon
Ilaria is incredibly ambitious, driven, humble and one of the most naturally gifted sales people I've ever met. She made the transition from being a hugely successful SDR to AE look easy, hitting 100% of her quota in the first quarter and thereafter for the last 12 months. She truly cares about what she does and takes time to understand her customers and tailors and solution that is for THEM. Internally Ilaria also has incredible respect from everyone in the business. Every single company needs an Ilaria and I really hope our paths cross again in the future. She is a superstar.
Credentials
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Design Thinking
Growth TribeJan, 2022- Nov, 2024 -
Sales Foundations
LinkedInOct, 2018- Nov, 2024 -
Six Sigma Foundations
LinkedInOct, 2018- Nov, 2024 -
Writing in Plain English
LinkedInOct, 2018- Nov, 2024 -
Customer Success for Impact
Winning by DesignMar, 2023- Nov, 2024 -
IELTS
-Jan, 2016- Nov, 2024 -
HSK 4
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Experience
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Easygenerator
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United Arab Emirates
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E-Learning Providers
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100 - 200 Employee
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Senior Customer Success Manager & Learning Partner
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Jan 2023 - Present
Easygenerator is the authoring solution that subject-matter experts love! We are specialized in enabling SMEs to rapidly create eLearning courses, in a didactically effective way. At Easygenerator, we are changing the way companies create and deliver their learning material. We are helping organizations such as T-Mobile, Walmart and Unilever to directly include their SMEs in the eLearning creation process. Through this, they have made huge backlogs disappear, save a tremendous amount of budget and created a process where eLearning courses always contain up-to-date content. Show less
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Customer Success Manager
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Aug 2021 - Present
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Unibuddy
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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Partnerships Manager
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Apr 2020 - Jun 2021
Helping students thrive through sharing their experiences, effortless technology and the smart application of data, whilst enabling universities to recruit better-fit and better-informed students.Unibuddy supports universities in managing their recruitment process, helping them to create a sense of belonging amongst future students even before their arrival and better engage with generation Z.
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Partnerships Executive
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Nov 2018 - Apr 2020
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Education
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The University of Edinburgh
Master's degree, Literatures, Languages and Cultures -
Fudan University
Chinese language program -
Università Ca' Foscari Venezia
Bachelor's degree, Literatures, Languages and Cultures -
East China Normal University
Chinese language program