Vivien Urban

Product Manager at Exodus Travels Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Full professional proficiency
  • Hungarian Native or bilingual proficiency

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5.0

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Shane Bernard

I had the pleasure of working with Vivien during her tenure with Exodus Travels UK and the conduct I had seen in her was nothing less than professional. It was always a smooth experience to work alongside a professional in Vivien's caliber to myself as well as my team where we were successful in merging operational tasks efficiently between the two organizations in a way that the ultimate outcome would be pleasing. I have no second thoughts in recommending Vivien for her work ethic, enthusiasm and professionalism across any organization within the travel industry on a global scale.

Jessica Jones

Vivien is a great candidate and person and was very nice to work with. She was attentive, professional and responded when asked to contact at short notice. She is experienced in her field and I wish her all the success at her new role.

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Credentials

  • Build Responsive Real World Websites with HTML5 and CSS3
    Udemy
    Dec, 2020
    - Nov, 2024
  • SQL-MySQL for Data Analytics and Business Intelligence
    Udemy
    Nov, 2020
    - Nov, 2024
  • Tableau 2020 A-Z: Hands-On Tableau Training for Data Science
    Udemy
    Oct, 2020
    - Nov, 2024
  • Power BI A-Z: Hands-On Power BI Training For Data Science
    Udemy
    Sep, 2020
    - Nov, 2024
  • Qlik Sense for Data Science and BI
    Udemy
    Sep, 2020
    - Nov, 2024
  • Fundamentals of Digital Marketing
    Google
    Aug, 2020
    - Nov, 2024
  • Level 2 Euro Test User Certificate
    EFPA (European Federation of Psychologists' Associations)
    Oct, 2015
    - Nov, 2024
  • NEO PI-R
    Hogrefe Ltd
    Sep, 2015
    - Nov, 2024
  • Test User: Occupational, Ability (Level A)
    The British Psychological Society
    Sep, 2015
    - Nov, 2024
  • Test User: Occupational, Personality (Level B)
    The British Psychological Society
    Sep, 2015
    - Nov, 2024
  • Google Analytics Individual Qualification
    Google
    Aug, 2020
    - Nov, 2024

Experience

    • United Kingdom
    • Travel Arrangements
    • 100 - 200 Employee
    • Product Manager
      • Jul 2018 - Present

      • Planning and scheduling of trip operations, negotiation and contracting of suppliers• Production of sales literature - Trip Notes, brochures and website, including specific literature for overseas and third parties• Training of internal departments (sales, customer operations and marketing)• Monitoring and analysis of competitors for trip costing recommendations• Identification and inclusion of Responsible Travel elements of itineraries• Duty manager

    • Product Coordinator
      • Jul 2015 - Jul 2018

      • Written and digital content and literature production as well as selection of publication• Production of training literature for internal departments (sales, customer operation and marketing), agents and overseas offices• Risk assessments, monitoring and analysis of competitors• Assist in producing brochures and sales materials• Analysis of client Holiday Evaluation Form results and leader report forms• Decision making, researching, recommending and implementing improvements• Maintain and update the reservation system, image bank and other databases• Compilations, analysis and production of departmental statistics Show less

    • Ground Contracts and Flights Inventory Executive
      • Jun 2011 - Jul 2015

      • Setting prices for the Exodus brochure portfolio, identifying and processing pricing issues and analysing pricing trends. • Responsibilities in brochure production process.• Suggesting creative solutions that limit the financial implication of all operational changes. • My role includes working with the Operational Finance team on queries relating to payments and leader finances as well as supporting our Sales and Customer Operations departments in providing pricing information for those clients wishing to take alternative ground or flight arrangements.• Supporting the HR manager with administrative duties. Show less

    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Product Executive
      • Aug 2008 - May 2011

      • Managing products of Seychelles, Bali, Malaysia and Hong Kong also looking after Mauritius, Maldives, Sri Lanka, Thailand. • Managing and developing relationships with suppliers, negotiating highly competitive commercial agreements to produce cost effective programmes at required service levels. • Assisting Sales, Operations and Customer Services departments with product queries also IT department with advice and ideas in order to improve the internal system. • Arranging regular trainings for the Sales team. • I was responsible for updating the system with up to date prices, creating special offers to the website, analysing status of the products on the market. • Attend trade shows and functions. Show less

Education

  • Birkbeck, University of London
    Master of Science (MSc), Occupational Psychology
    2014 - 2016
  • The Open University
    Bachelor of Science (BSc), Psychology
    2010 - 2013

Community

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