Adam L.
Business System Analyst at State Center Community College District- Claim this Profile
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Bio
Credentials
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Digital Transformation for Leaders
LinkedInMar, 2022- Nov, 2024 -
Zendesk Support Administrator Expert I
ZendeskFeb, 2022- Nov, 2024 -
Certified SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.Jan, 2023- Nov, 2024 -
PMI Agile Certified Practitioner (PMI-ACP)
Project Management InstituteJul, 2020- Nov, 2024
Experience
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State Center Community College District
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United States
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Higher Education
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200 - 300 Employee
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Business System Analyst
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May 2023 - Present
Analyzes enterprise and/or departmental business processes to identify and participate in developing and implementing technology solutions to meet business and operational requirements; performs applications quality assurance and user acceptance testing and problem resolution; develops detailed systems documentation; provides a variety of user training and support; collaborates with administrators and Information Technology staff to ensure the development of systems capabilities achieves operational and service strategies; and performs related duties as assigned. Works closely with users to define and analyze business and operational problems; performs a variety of advanced analytical, internal consulting and project leadership/oversight duties to enable multiple District stakeholders to achieve business, administrative and academic objectives efficiently and effectively. With Information Technology staff and user stakeholders, develops and implements sound technology solutions to meet detailed business, operational and reporting requirements; utilizes subject- matter experts to document business processes and formulate solutions; works extensively with Information Technology development teams to develop, test and install agreed-upon solutions. Evaluates potential software solutions, including off-the-shelf and open source components and system architecture to ensure District business requirements are met; interacts with vendors and attend vendor training as needed. Evaluates requests for application enhancements; provides guidance to end users on application use and operating parameters; translates user expectations into technical specifications for enhancement and customization projects. Identifies, troubleshoots and rectifies assigned applications problems and works with Information Technology and department staff to solve procedural, operational and technical problems; may work with outside consultants to solve complex problems. Show less
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Velocity Global
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United States
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Software Development
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700 & Above Employee
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Senior Business System Analyst
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Apr 2022 - Dec 2022
Contractor at Indeed.com for a project to transition client services from ZenDesk and systems into Salesforce. KEY ACHIEVEMENTS: • Lead change management of 400+ customer service agents from two enterprise systems into one. • Created over $5M in savings in licensing fee’s and faster internal procedures. • Found $9M in savings, by combining discovery and needs from three separate departments. MAIN RESPONSIBILITIES: • Managed discovery and project requirements at the Enterprise level, saved over $2M in licensing fees and saved $3M in by creating better internal efficiencies. • Prepared technical specs and workflows for all product requirements, and customer service routing, including high-level CX workflows. • Research and prepare weekly presentations regarding discovery and project updates for Directors. Show less
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BCG Attorney Search
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United States
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Legal Services
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1 - 100 Employee
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Director Of Business Operations
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Jun 2021 - Feb 2022
BCG Attorney Search has over 20 years in the legal recruiting industry space and is supported by 5 other brands under its umbrella, all working within the legal space from law students to seasoned attorneys at Am Law Top 100 firms. KEY ACHIEVEMENTS: • Reduced client response time from 27 hours to under 30 minutes, through updating our client and firm communications into a team inbox. • Create product improvement and launching strategy for 110-member global team to migrate technology services into a modern DevOps system for SaaS platform • Increased revenue by 23%, by integrating a top-level CRM into our Sales and Law Firm Account teams. MAIN RESPONSIBILITIES: • Provide management and oversight of all aspects of project delivery for the company with over $8M in annual revenue, including goals, technologies, systems, funding, and staffing. • Prepared technical specs and workflows for all technologies products (two mobile apps and four websites) and internal workings, including high-level CX workflows. • Calculate the ROI for internal and vendor budgets in order to produce implementation plans that include detailed cost-benefit analyses. • Developed and oversaw an annual budget of $850K for multiple web, SaaS, and mobile IT projects. Show less
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BizAssure
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United States
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Facilities Services
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1 - 100 Employee
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Chief Operating Officer
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Aug 2016 - Jun 2021
BizAssure is at the forefront of online platform design (insurtech) and delivery for insurance distribution, providing complete risk management solutions for Carriers, Agencies, Businesses and Strategic Partners domestically and internationally. KEY ACHIEVEMENTS: • Transferred business processes to mobile-based applications, creating custom SaaS platforms for both insurance agent and client, driving company-wide technical performance and efficiency improvements. • Increased sales by 29%, partnering with the CEO and sales team with an emphasis on high value C-level stakeholders and potential new business partners. Delivered and created sales pitches and presentations. • Reduced labor costs by US$120K through the implementation of streamlined and better optimized processes. MAIN RESPONSIBILITIES: • Strategize and oversee all aspects of project delivery from objectives, technologies, systems and information specifications to scheduling, funding, and staffing for the company with over $2M in annual revenues. • Plan and lead daily operations activities across all business units related to the production, pricing, sales and distribution of products, managing a diverse team of over 20 employees. • Oversee software preferences for over 10,000 clients and members to determine and prioritize focus of sales strategies and the analysis of new vendors to drive annual revenues. • Produced all technical specs and workflows for all technology products, services, and internal workings, including high-level CX workflows within Zendesk framework. • Effectively develop and oversee annual budgets ranging from $260K to $650K for multiple IT projects. • Formulate implementation plans with detailed cost-benefit and ROI analysis on internal and vendor budgets. Show less
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LiveDiscounts
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United States
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Consumer Services
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1 - 100 Employee
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Chief Operating Officer and Co-Founder
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Aug 2008 - Jan 2016
LiveDiscounts was established in 2008 as a discount/loyalty card company. Company rapidly expanded by integrating unique features and mobile technology to seamlessly connect user base with local businesses. KEY ACHIEVEMENTS: • Grew company to US$5M revenue having established the company from initiation with a vision to raise money and funds by partnering with a small local business owner. Planned and directed all functions of the business. • Secured a Costco’s national account through solid prospecting and negotiation by presenting a robust offer in front of Costco’s C-suite executives in their corporate headquarters. • Successfully sold across 160 nationwide stores and marketed to 10 million Costco.com members, leading the Costco Wholesale national golf ticket program operations. MAIN RESPONSIBILITIES: • Drove national sales and operational workflows for a network of over 5,000 merchant locations. Initiated and grew the nationwide network from zero. • Managed and directed website and mobile software projects with a budget of over $250K. Designed all wireframes, user workflows, and documentation for all outside contractors. • Oversaw contract performance ensuring compliance with contractual obligations while determining need for relevant changes to the original scope and led negotiations with vendors on multiple projects. • Created and oversaw an internal call center within the Zendesk and VanillaSoft software frameworks. Show less
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Education
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2019 - 2020
California State University, Fresno
Master of Business Administration - MBA, 3.72 -
2001 - 2003
San Diego State University-California State University
Business Administration, Business Administration and Management, General -
2022 -
Trailhead by Salesforce
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