Customer Success Advocate

• Oct 2022 - Present

Resident Guide

• Sep 2020 - Aug 2022

Assisted survivors of human trafficking navigate reintegration into the community Collaborated with multi-disciplinary team members on individual resident and program needs Maintained the functional needs of the organization; including ordering supplies, streamlining previous systems, and managing budgets and schedules Coordinated and trained volunteer groups offering various services to the organization. Training included: sensitivity/empathy training, mentorship training, and general education surrounding the topics of sex trafficking, trauma-informed care, and the programming GenerateHope offers. Show less

Campus Operations Coordinator

• May 2020 - Sep 2020

Performed various clerical and administrative functions to ensure that information is timely and accurate and that necessary University resources are available Assisted students with the navigation of online resources and tools, and coordinated campus resources such as workshops, tutoring, and community events. Transitioned ground (in-person) students to an online learning environment through resource coaching, online community networking, and consistent call support. Performed various clerical and administrative functions to ensure that information is timely and accurate and that necessary University resources are available Assisted students with the navigation of online resources and tools, and coordinated campus resources such as workshops, tutoring, and community events. Transitioned ground (in-person) students to an online learning environment through resource coaching, online community networking, and consistent call support.

Assistant Resident Director

• Jun 2019 - Jun 2020

Assisted the Resident Director in the following areas:Selection, training, and supervision of resident assistant staffBasic management of a residence hall, specifically regulating, itemizing,and overseeing all budget expensesSpearheading and implementing programs, support services, and activitiescontributing to our overall student developmentCollaborated with a small team to implement a process for the selectionand hiring of future resident assistant staffs

Resident Assistant

• Aug 2016 - Aug 2019

Hired three consecutive years in Residential Life department as a student worker, varying in cohort age, size, and type.-Facilitated the development of community living by fostering an inclusive and positive environment-Planned programming individually and collaboratively to enrich residents’ on-campus experience-Served as a resource to empower students, directing them to on-campus initiatives and opportunities-Ensured the health and safety of residents under the cohort by conducting building inspections, routine fire drills, and upholding school safety policies-Facilitated and assisted residents through conflict management, mental health crises, and personal development growth plans-Excelled in utilizing Google Suite to effectively communicate and plan with residents and team members Show less

Administrative Assistant

• Sep 2015 - Feb 2019

Coordinated large mailings and assisted in school-wide testingCreated a departmental system to track and record student testingAssisted entire office staff in various projects

CSET Intern

• May 2018 - Sep 2018

Directly supported staff and faculty in the organization of professional development events through effective communication, creative solutions, and timely completion of tasks. Coordinated professional development events with successful multitasking, adhering to multiple deadlines, coordinating with various departments, and being adaptable to a changing environment Recognized by the department’s manager for the ability to manage multiple tasks and implement systems for continual use in the department. Show less

Events Coordination Intern

• Aug 2017 - Dec 2017

Assisted coordinators across southern California setting up events, managing vendors, and interacting with clients and their guests. Provided inspiration for future events, engineering new ideas and working one-on-one with the company manager and owner. Assisted coordinators across southern California setting up events, managing vendors, and interacting with clients and their guests. Provided inspiration for future events, engineering new ideas and working one-on-one with the company manager and owner.

Creative Marketing & Communications Intern

• May 2017 - Sep 2017

Marketing Intern

• May 2017 - Sep 2017

Office intern at a non-profit whose mission is to provide education to children in conflict. Currently, there are operating schools in India, Uganda, Somalia, Nepal, and Iraq. Some intern responsibilities have included managing orders and shipping, writing and delivering donation thank you notes, and other individual projects related to fundraising, social media, and photo and video editing. Office intern at a non-profit whose mission is to provide education to children in conflict. Currently, there are operating schools in India, Uganda, Somalia, Nepal, and Iraq. Some intern responsibilities have included managing orders and shipping, writing and delivering donation thank you notes, and other individual projects related to fundraising, social media, and photo and video editing.

Administrative Assistant

• Jun 2015 - Sep 2015

Large Mailings Making Deposits Assisting Office Staff Assisting Accounting Manager Large Mailings Making Deposits Assisting Office Staff Assisting Accounting Manager