Experience

Charles Rutenberg Realty Inc.

• Real Estate
• 700 & Above Employee

• Licensed Real Estate Agent

  • Jan 2013 - Present

  • Represent buyers, sellers, renters and owners in the sale and rental of apartments • Negotiate with lawyers and owners on behalf of clients • Coordinate and implement marketing strategies for rentals and sales



TD

• Canada
• Banking
• 700 & Above Employee

• Supervisor / Certified Consumer Lender/ Loan Originator

  • Jan 2008 - Jan 2013

  new york, ny Manage staff of fifteen customer service representatives and tellers. Translate branch sales goals into sales plan and oversees execution. Operate a cash vault, prepare monthly operating reports, manage the cash level for the branch, and order/ship money to the Federal Reserve. Regularly consult with Branch Manager regarding specific measurable sales, customer service, and productivity goals for the branch and identify ways to reach and/or exceed those goals. Examine loan agreements to ensure… Show more Manage staff of fifteen customer service representatives and tellers. Translate branch sales goals into sales plan and oversees execution. Operate a cash vault, prepare monthly operating reports, manage the cash level for the branch, and order/ship money to the Federal Reserve. Regularly consult with Branch Manager regarding specific measurable sales, customer service, and productivity goals for the branch and identify ways to reach and/or exceed those goals. Examine loan agreements to ensure that they are complete and accurate according to policy and analyze credit information to determine risk involved in lending money to consumers. Communicate, motivate, monitor and coach branch staff in attaining production and referral goals. Assure operations standards are met through branch adherence to bank policies. Effectively retain existing business and expand/attract/acquire new business. Oversee direct reports to deliver branch sales growth and assure product suitability. Promote professional growth of employees through planned development activities and experience for succession advancement. Show less



Commerce Bank

• Customer Service Representative

  • Jan 2005 - Dec 2007

  New York, NY Promoted bank products, refer or resolve customer inquiries concerning accounts. Represented the Bank in business development and community activities. Ensured compliance with policies and procedures and obtained necessary approvals and authorizations. Demonstrated effective leadership and encouraged team concepts. Identified problems, diagnosed causes and determined corrective actions. Recommended approval of customer applications for lines of credit, consumer credit loans and credit card… Show more Promoted bank products, refer or resolve customer inquiries concerning accounts. Represented the Bank in business development and community activities. Ensured compliance with policies and procedures and obtained necessary approvals and authorizations. Demonstrated effective leadership and encouraged team concepts. Identified problems, diagnosed causes and determined corrective actions. Recommended approval of customer applications for lines of credit, consumer credit loans and credit card accounts. Talked to customers to resolve account problems. Assisted subordinates in identifying and resolving problems. Directed activities to implement institution’s policies, procedures and practices concerning granting and extending lines of credit and consumer credit loans. Expedited communication between upper level management and general personnel while maintaining high levels of excellence. Show less



Sterling National Bank

• Head Teller / Customer Service Representative

  • Nov 2001 - Jan 2005

  Greater New York City Area Supervised and coordinated activities of employees engaged in receiving and paying out money and keeping records of financial transactions. Developed procedures and assigned duties and work schedules to employees to ensure efficient functioning of department. Supervised and managed a staff of five employees, scheduled work hours and resolved conflicts. Prepared composite reports from individual reports of subordinates. Consolidated and balanced daily transactions, using adding machine and… Show more Supervised and coordinated activities of employees engaged in receiving and paying out money and keeping records of financial transactions. Developed procedures and assigned duties and work schedules to employees to ensure efficient functioning of department. Supervised and managed a staff of five employees, scheduled work hours and resolved conflicts. Prepared composite reports from individual reports of subordinates. Consolidated and balanced daily transactions, using adding machine and computer. Ensured supply of money for financial institution’s needs, based on legal requirements and business demands. Allowed customers access to safe deposit boxes, following specified procedures. Monitored and reviewed financial institutions security procedures and controlled access to vault. Counted and recorded currency and coin in vault. Show less



Corporate Language Services

• Webmaster Assistant

  • Sep 1999 - Sep 2001

  Backed up Websites (FTP) and tracked websites. Performed data entry and submitted URL’s to search engine. Update daily reports and maintained Money Converter on website.