Grace Groover
Management Consultant at M2 Strategy- Claim this Profile
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Topline Score
Bio
Credentials
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Healthy Leader Profile Certification
Healthy Companies InternationalJul, 2019- Nov, 2024
Experience
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M2 Strategy
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United States
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Business Consulting and Services
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1 - 100 Employee
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Management Consultant
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Aug 2019 - Present
In this role, I provide direct support to client executives in a number of capacities. This high-visibility position with the client provides the opportunity to build relationships with everyone in the office, requiring all interactions to be pleasant, efficient, and effective. Knowledgeability, resourcefulness, and responsiveness are key. Some of the duties include: - Executive Assistant support:, managing calendars, daily materials, signatures, tracking actions, supporting and facilitating office-wide meetings and communications. Create or record Standard Operating Procedures, processes, or guidance as needed. Assist in vendor research for executive development training sessions. - Correspondence support: tracking, formatting, and routing important correspondence between offices. Set up the process for adjusting correspondence for full-telework conditions, as well as creating an active tracking sheet to facilitate smoother transitions.- Knowledge Management Design: Assist in strategic preparation and functional design for a new online document and task management system for the office.
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The Healthy Leader
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United States
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Business Consulting and Services
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1 - 100 Employee
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Team Lead: Client Services and Knowledge Management
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Jan 2019 - Aug 2019
Client Services: being the point of contact to run our Qualtrics based 360º leadership assessment, debriefing clients on their results, verifying data and delivering reports as requested by clients, interfacing with clients via phone and email in a timely mannerKnowledge Management: developing graphics to accompany new thought leadership, cataloging past and current content, tracking and encouraging development of company points of view and new content, establishing processes to protect IP, mapping old systems to new onesProject Management: coordination of cross-functional product development team focused on Healthy Companies' premiere leadership development workshop, managing vendor relationships, also coordinating speech development and logistics, development of marketing materials, implementation of new technologies, and information systemsProduct Development: graphic design of workshop and marketing materials, assist in instructional design of workshop, design and production of follow up application tools, as well as arranging delivery mechanismsOperations Support: expenses, accounts payable, accounts receivable, office management and crafting communications
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Senior Executive Assistant/Knowledge Manager
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Oct 2017 - Aug 2019
Provide administrative support to multiple executives including, but not limited to: travel arranging, expenses, managing calendars, managing contacts, event coordination, editing, formatting and printing materials, office maintenance, research, shipping and fulfillment, client relations software, some accounts payable duties, some content creation, and other duties as needed.
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Vocal Booth To Go
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United States
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1 - 100 Employee
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Administrative Assistant
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Jul 2016 - Sep 2017
Responsible for correspondence with customers via phone and email. Helped design, price, and enter orders for custom covers and rentals. Tracked inventory. Processed online orders. - More than quadrupled booth rentals by assessing customer needs to provide the best rental service possible, creating policies and procedures to ensure quality and consistency. - Established and updated a comprehensive inventory control system.- Developed SOPs and reference sheets to document all my responsibilities.- Created marketing materials and instruction booklets for various products.
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The Guitar Center Company
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Jan 2016 - Jul 2016
Required an in-depth understanding of the company in to resolve a variety of questions accurately for both stores and direct customers. Assisted customers with rental issues. Handled a variety of situations including payments, explaining contract terms, and setting up transactions for individuals, stores, and schools. - Handled up to 100 calls per day.- Helped customers and employees transition to a new data system.- Designed user guides and cheat sheets for both legacy and new systems.
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Spherion
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United States
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Staffing and Recruiting
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700 & Above Employee
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Temporary Office Assistant
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Oct 2015 - Jan 2016
Document Control/Payment Processing clerk. Processed payments, updated customer information, and reviewed contracts for detail accuracy. Sorted and filed folders. Handled other administrative duties as needed. Document Control/Payment Processing clerk. Processed payments, updated customer information, and reviewed contracts for detail accuracy. Sorted and filed folders. Handled other administrative duties as needed.
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Education
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2011 - 2015
Gettysburg College
Bachelor's Degree, Psychology
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