Experience

Médecins Sans Frontières/Doctors Without Borders (MSF) UK and Ireland

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Program Assistant

  • Dec 2022 - Present

• Receptionist

  • Apr 2022 - Dec 2022



Trek Global Backpacker

• New Zealand
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Feb 2020 - Feb 2022

  -Administration practices: Executed best practice when accessing confidential customer information such as credit card details, only accessing relevant information when necessary and ensuring that the confidential data is not copied from the password protected Cloudbeds System. -PMS software use: Used Cloudbeds property management software for a range of administrative tasks; updating customer contact and payment details, arranging bookings, processing EFTPOS and cash payments. -External customer communication: Delivered excellent in-person and telephone manner to communicate with new and existing customers. Utilised active listening techniques to fully understand and respond to customer queries and complaints. -Leadership: Used flexible communication styles to positively manage and motivate our small team of Housekeepers, being mindful of the range of personality types within the team and adapting my approach to get the best work from my team. -Stock orders: Implemented systems for the ongoing monitoring of consumables stock levels across both Housekeeping and Guest Services. Used available data to make predictions of amounts of stock to order. Updated our accounts with suppliers to ensure the smooth processing for both parties. Show less



Welcome Break

• United Kingdom
• Hospitality
• 700 & Above Employee

• Service Leader

  • Apr 2019 - Oct 2019

  -Accounts payable and receivable: Worked with two accounting softwares; XMPro and Office, to process invoices and returns from multiple stockists. Conducted reconciliations between the two databases to ensure accurate records were maintained. Collaborated closely with the Finance team to ensure that daily, weekly, and monthly deadlines were met. -Banking and reconciliations: Used Microsoft Excel and XMPro to log details of End of Day banking. Used Excel spreadsheets to accurately monitor both cash and EFTPOS takings. Investigated any errors which arose, including executing staff searches where necessary. -Weekly Payroll: Responsible for inputting and validating the weekly hours of the W H Smith team members into Citrix. Followed best practice, requiring another manager to alter or validate my own hours when necessary. Collaborating with the Finance team to meet their strict deadlines for weekly Payroll processing. Show less



Performers in Mind

• London, United Kingdom

• Digital Content Producer

  • Feb 2019 - Mar 2019

  - Live event sharing to promote online donations - Promote mental well-being and highlight available resources via wide-reaching social media - Manage Twitter and Instagram accounts day-to-day, engaging with other relevant organisations and topics - Plan and execute social media strategy in collaboration with the Director - Live event sharing to promote online donations - Promote mental well-being and highlight available resources via wide-reaching social media - Manage Twitter and Instagram accounts day-to-day, engaging with other relevant organisations and topics - Plan and execute social media strategy in collaboration with the Director



Poet in the City

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Young Producer

  • Jun 2017 - Nov 2018

  Young Producer- Project management: Headed up a team of four to curate, produce, and market a live event in collaboration with The British Museum, which sold out. Was responsible for delegating tasks, following up their timely completion, and aiding communication within the team.- Technical liaison: Acted as technical liaison for live event during ‘Poetry and Lyrics’ festival. Created running order and technical specification for the event, and was the main point of contact with the venue.- Marketing: Managed a shared database of potential marketing outlets, wrote briefs for cross-promotional marketing. Wrote copy for social media marketing.- Working with HNW individuals: Event managed 2018 Goblin Market fundraiser at L’Escargot, open to an invited group of HNW individuals. Responsible for setting one of the rooms in the venue, and for looking after one of our performers, Anna Madely, on the night. This event raised £40,000 for Poet in the City. Show less

• Work Placement

  • Jun 2017 - Jun 2017

  Placement- Administration: Wrote copy for email to be sent to customers who were already attending one ‘Poetry and Lyrics 2017’ event, encouraging them to attend further events, organised schedule for volunteers, and was responsible for arranging feedback forms for each event.- Liaised with external suppliers: Arranged for collection of goods via a company account, worked with off-site printer to source important goods.- Event management: Greeting and looking after performers, keeping the green room stocked, tending to the needs of guests, encouraging audiences to fill out and return feedback forms. Show less



Taxi Man Productions

• Egham

• Stage Manager

  • Jun 2018 - Aug 2018

  - Stage Managed a production of 'Pippin' for the Edinburgh Fringe Festival 2018. - Worked to a budget set by the Producer and liaised with him throughout the process. - Interviewed, recruited, and managed a team of three Assistant Stage Managers. - Delegated tasks to assistant stage managers to ensure timely completion of work. - Sourced and created bespoke pieces of set and props. - Stage Managed a production of 'Pippin' for the Edinburgh Fringe Festival 2018. - Worked to a budget set by the Producer and liaised with him throughout the process. - Interviewed, recruited, and managed a team of three Assistant Stage Managers. - Delegated tasks to assistant stage managers to ensure timely completion of work. - Sourced and created bespoke pieces of set and props.



Royal Holloway Students' Union

• Non-profit Organizations
• 100 - 200 Employee

• Duty Manager

  • Nov 2017 - Aug 2018

  - Database management: Independently completed overhaul of back office software Total Control Premier. Ensured that all lines stored on the system were accurate, with the correct stockist and sales details, with no duplicates. Created process to ensure files would remain accurately sorted.- Administration: Cashing up daily, processing invoices, updating governance reports, use of back office software Total Control Premier.- Orders and stock management: Responsible for weekly orders, monitoring stock levels using Total Control Premier.- Staff recruitment: Conducted interviews for store assistants alongside upper management. Show less

• Supervisor

  • Apr 2016 - Nov 2017

  - Team leadership: Motivated and supported a team of up to 10 staff per shift, arranging breaks, and ensuring that everyone worked efficiently.- Training others: Trained new store assistants and supervisors, updated online logs.- Health and Safety: Completed daily due diligence checks of fresh stock, and weekly safety audits of building, flagging any issues with maintenance team.- Building security: Trusted with opening and closing the building, setting alarm system and securing the business. Show less

• Shop Assistant

  • Nov 2015 - Apr 2016

  - Cash handling: Conducted cash, card, and voucher-based transactions with a high level of accuracy.- Customer service: Assisted customers both at the till and on the shop floor with a friendly manner, assisting in locating products and informing customers.- Stock presentation: Stacked shelves neatly and accurately, keeping to time targets for efficiency.- Cleaning: Undertook and logged daily and weekly cleaning tasks, including sweeping and mopping floors, dusting and washing shelves, cleaning refrigerator units. Show less



Ethereal Theatre

• Egham

• Stage Manager

  • Jun 2017 - Aug 2017

  -Stage Managed a production of 'Little Shop of Horrors' for the Edinburgh Fringe Festival 2017. -Worked with budget provided by Producer to source and create set, props, and costumes. -Liaised with outside suppliers to rent specialist props. -Managed a team of three Assistant Stage Managers, delegating tasks. -The show had several sold out nights, made a profit, and had a 4* review from Broadway Baby. -Stage Managed a production of 'Little Shop of Horrors' for the Edinburgh Fringe Festival 2017. -Worked with budget provided by Producer to source and create set, props, and costumes. -Liaised with outside suppliers to rent specialist props. -Managed a team of three Assistant Stage Managers, delegating tasks. -The show had several sold out nights, made a profit, and had a 4* review from Broadway Baby.