Eric Eaton
Director of CIient Services at Avii- Claim this Profile
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Topline Score
Bio
Peter Wride
When I got my role to build out the PMO at Gainsight, Eric was one of the first phone calls I made. Over the last 18 months, Eric managed our two largest projects in addition to a series of high profile customers and engagements. He is a unique combination of customer-centric and rigorous project manager, balancing the customer and company needs with incredible professionalism and attention to detail. Eric, in addition, is a fantastic culture add and respected by his peers and team members. I hope to work with Eric again!
Austin Gunther
Eric is a class act. As a producer working on his team, I knew he had my back, and I always wanted to stretch myself to achieve things for the clients and projects he managed. He has a knack for understanding the reality of each situation and how to influence resources to get the best out of his teams. I think it's tempting for managers to detach themselves from their teams—keep a safe distance—so that hard news is easier to deliver. That's not Eric. He's in it with you—connected, aware and always vigilant in doing what's right for the team and the client.
Peter Wride
When I got my role to build out the PMO at Gainsight, Eric was one of the first phone calls I made. Over the last 18 months, Eric managed our two largest projects in addition to a series of high profile customers and engagements. He is a unique combination of customer-centric and rigorous project manager, balancing the customer and company needs with incredible professionalism and attention to detail. Eric, in addition, is a fantastic culture add and respected by his peers and team members. I hope to work with Eric again!
Austin Gunther
Eric is a class act. As a producer working on his team, I knew he had my back, and I always wanted to stretch myself to achieve things for the clients and projects he managed. He has a knack for understanding the reality of each situation and how to influence resources to get the best out of his teams. I think it's tempting for managers to detach themselves from their teams—keep a safe distance—so that hard news is easier to deliver. That's not Eric. He's in it with you—connected, aware and always vigilant in doing what's right for the team and the client.
Peter Wride
When I got my role to build out the PMO at Gainsight, Eric was one of the first phone calls I made. Over the last 18 months, Eric managed our two largest projects in addition to a series of high profile customers and engagements. He is a unique combination of customer-centric and rigorous project manager, balancing the customer and company needs with incredible professionalism and attention to detail. Eric, in addition, is a fantastic culture add and respected by his peers and team members. I hope to work with Eric again!
Austin Gunther
Eric is a class act. As a producer working on his team, I knew he had my back, and I always wanted to stretch myself to achieve things for the clients and projects he managed. He has a knack for understanding the reality of each situation and how to influence resources to get the best out of his teams. I think it's tempting for managers to detach themselves from their teams—keep a safe distance—so that hard news is easier to deliver. That's not Eric. He's in it with you—connected, aware and always vigilant in doing what's right for the team and the client.
Peter Wride
When I got my role to build out the PMO at Gainsight, Eric was one of the first phone calls I made. Over the last 18 months, Eric managed our two largest projects in addition to a series of high profile customers and engagements. He is a unique combination of customer-centric and rigorous project manager, balancing the customer and company needs with incredible professionalism and attention to detail. Eric, in addition, is a fantastic culture add and respected by his peers and team members. I hope to work with Eric again!
Austin Gunther
Eric is a class act. As a producer working on his team, I knew he had my back, and I always wanted to stretch myself to achieve things for the clients and projects he managed. He has a knack for understanding the reality of each situation and how to influence resources to get the best out of his teams. I think it's tempting for managers to detach themselves from their teams—keep a safe distance—so that hard news is easier to deliver. That's not Eric. He's in it with you—connected, aware and always vigilant in doing what's right for the team and the client.
Credentials
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Product Training
Workfront
Experience
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Avii
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United States
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Software Development
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1 - 100 Employee
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Director of CIient Services
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Jun 2019 - Present
Avii is the leading unified workspace and practice management platform for tax, audit, advisory, management consulting and, compliance professionals. As Director of CIient Services, reporting directly to the CEO, I am responsible for the development, leadership, and delivery of: • Avii's client services and customer success programs, tools, and teams • Leading the transition between sales and onboarding • Owning the client onboarding experience, including demos, training… Show more Avii is the leading unified workspace and practice management platform for tax, audit, advisory, management consulting and, compliance professionals. As Director of CIient Services, reporting directly to the CEO, I am responsible for the development, leadership, and delivery of: • Avii's client services and customer success programs, tools, and teams • Leading the transition between sales and onboarding • Owning the client onboarding experience, including demos, training, consulting, change management, and post-launch support and relationship management • Supporting automated marketing systems and journeys • Supporting product development, QA, and technical support • Writing content to strengthen marketing, sales, in-product user experience, client onboarding, client support, and customer retention initiatives Show less Avii is the leading unified workspace and practice management platform for tax, audit, advisory, management consulting and, compliance professionals. As Director of CIient Services, reporting directly to the CEO, I am responsible for the development, leadership, and delivery of: • Avii's client services and customer success programs, tools, and teams • Leading the transition between sales and onboarding • Owning the client onboarding experience, including demos, training… Show more Avii is the leading unified workspace and practice management platform for tax, audit, advisory, management consulting and, compliance professionals. As Director of CIient Services, reporting directly to the CEO, I am responsible for the development, leadership, and delivery of: • Avii's client services and customer success programs, tools, and teams • Leading the transition between sales and onboarding • Owning the client onboarding experience, including demos, training, consulting, change management, and post-launch support and relationship management • Supporting automated marketing systems and journeys • Supporting product development, QA, and technical support • Writing content to strengthen marketing, sales, in-product user experience, client onboarding, client support, and customer retention initiatives Show less
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Gainsight
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United States
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Software Development
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700 & Above Employee
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Strategic Engagement Manager (Enterprise)
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Nov 2017 - May 2019
Execute strategic consulting and onboarding projects, partnering closely with C-level project sponsors and client project teams. Support the onboarding efforts of new Gainsight customers by tying business objectives to technical configuration and detailed design deliverables. Responsible for, and oversight of, all project team resources, efforts, results, and all project outcomes and measures. • Customize and develop new content, and ensure high levels of impact and client… Show more Execute strategic consulting and onboarding projects, partnering closely with C-level project sponsors and client project teams. Support the onboarding efforts of new Gainsight customers by tying business objectives to technical configuration and detailed design deliverables. Responsible for, and oversight of, all project team resources, efforts, results, and all project outcomes and measures. • Customize and develop new content, and ensure high levels of impact and client satisfaction • Maintain a deep understanding of Customer Success, and perform as a trusted thought leader and advisor • Identify and build out critical practice areas and services to support clients • Lead in development and expansion of internal methodologies and processes Show less Execute strategic consulting and onboarding projects, partnering closely with C-level project sponsors and client project teams. Support the onboarding efforts of new Gainsight customers by tying business objectives to technical configuration and detailed design deliverables. Responsible for, and oversight of, all project team resources, efforts, results, and all project outcomes and measures. • Customize and develop new content, and ensure high levels of impact and client… Show more Execute strategic consulting and onboarding projects, partnering closely with C-level project sponsors and client project teams. Support the onboarding efforts of new Gainsight customers by tying business objectives to technical configuration and detailed design deliverables. Responsible for, and oversight of, all project team resources, efforts, results, and all project outcomes and measures. • Customize and develop new content, and ensure high levels of impact and client satisfaction • Maintain a deep understanding of Customer Success, and perform as a trusted thought leader and advisor • Identify and build out critical practice areas and services to support clients • Lead in development and expansion of internal methodologies and processes Show less
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Eccovia
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United States
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Software Development
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1 - 100 Employee
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Project Manager
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Oct 2016 - Nov 2017
Lead cross-functional technical teams and coordinate with key client stakeholders to successful completion of software implementation and integration projects. Ensure quality by design by carefully managing internal team commitments and activities, as well as client understanding and expectations. Successful completion of SaaS implementations, including large-scale data migrations, for the State of Georgia and Los Angeles County. • Agile and Waterfall-hybrid project methodologies •… Show more Lead cross-functional technical teams and coordinate with key client stakeholders to successful completion of software implementation and integration projects. Ensure quality by design by carefully managing internal team commitments and activities, as well as client understanding and expectations. Successful completion of SaaS implementations, including large-scale data migrations, for the State of Georgia and Los Angeles County. • Agile and Waterfall-hybrid project methodologies • Identify, analyze and mitigate risks in projects and client relationships • Work with PMO to establish and improve internal best practices • Source of knowledge and truth at project and portfolio level for company management Show less Lead cross-functional technical teams and coordinate with key client stakeholders to successful completion of software implementation and integration projects. Ensure quality by design by carefully managing internal team commitments and activities, as well as client understanding and expectations. Successful completion of SaaS implementations, including large-scale data migrations, for the State of Georgia and Los Angeles County. • Agile and Waterfall-hybrid project methodologies •… Show more Lead cross-functional technical teams and coordinate with key client stakeholders to successful completion of software implementation and integration projects. Ensure quality by design by carefully managing internal team commitments and activities, as well as client understanding and expectations. Successful completion of SaaS implementations, including large-scale data migrations, for the State of Georgia and Los Angeles County. • Agile and Waterfall-hybrid project methodologies • Identify, analyze and mitigate risks in projects and client relationships • Work with PMO to establish and improve internal best practices • Source of knowledge and truth at project and portfolio level for company management Show less
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MRM//McCann Salt Lake City
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Greater Salt Lake City Area
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Technical Project Manager
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May 2015 - Aug 2016
Responsible for the execution and successful delivery of interactive, web-based technical and software development projects engaged by the agency, utilizing both Agile/Scrum and Waterfall methodologies. Own and manage all workflow, communication and financial aspects of projects. Assess and analyze learnings to improve internal and collaborative processes for technical projects throughout the agency. Clients include Cisco, Sam's Club and Corning. • Work with PM life-cycle tools such… Show more Responsible for the execution and successful delivery of interactive, web-based technical and software development projects engaged by the agency, utilizing both Agile/Scrum and Waterfall methodologies. Own and manage all workflow, communication and financial aspects of projects. Assess and analyze learnings to improve internal and collaborative processes for technical projects throughout the agency. Clients include Cisco, Sam's Club and Corning. • Work with PM life-cycle tools such as Workfront • Experience with Agile projects as Scrummaster, and Waterfall projects • Experience with Agile software tools such as JIRA and Target Process • Collaborate to resource and allocate team members for multiple projects running in parallel • Develop cost structures, estimates and staff plans, and manage to them, as well as to deliverables • Lead Sprint planning meetings and retrospectives, as well as daily stand-up meetings • Manage development cycles, including QA, UAT, release notes and documentation • Project completion documentation, including learnings analysis Show less Responsible for the execution and successful delivery of interactive, web-based technical and software development projects engaged by the agency, utilizing both Agile/Scrum and Waterfall methodologies. Own and manage all workflow, communication and financial aspects of projects. Assess and analyze learnings to improve internal and collaborative processes for technical projects throughout the agency. Clients include Cisco, Sam's Club and Corning. • Work with PM life-cycle tools such… Show more Responsible for the execution and successful delivery of interactive, web-based technical and software development projects engaged by the agency, utilizing both Agile/Scrum and Waterfall methodologies. Own and manage all workflow, communication and financial aspects of projects. Assess and analyze learnings to improve internal and collaborative processes for technical projects throughout the agency. Clients include Cisco, Sam's Club and Corning. • Work with PM life-cycle tools such as Workfront • Experience with Agile projects as Scrummaster, and Waterfall projects • Experience with Agile software tools such as JIRA and Target Process • Collaborate to resource and allocate team members for multiple projects running in parallel • Develop cost structures, estimates and staff plans, and manage to them, as well as to deliverables • Lead Sprint planning meetings and retrospectives, as well as daily stand-up meetings • Manage development cycles, including QA, UAT, release notes and documentation • Project completion documentation, including learnings analysis Show less
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Outbox Systems (Now Simplus)
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Sandy, Utah Area
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Project Manager
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Dec 2014 - May 2015
Independently plan and lead a wide variety of projects across a number of functional areas. SaaS and iPaaS platforms include Salesforce, Workfront, InsideSales, InContact, JIRA, SAP, TFS and many others. Manage the entire project development process from scope development, ROI analysis, budget preparation, work plan development, day-to-day management, QA and testing, and delivery. Primary client contact throughout project lifespan, and between project cycles. Clients include Nike, Relay… Show more Independently plan and lead a wide variety of projects across a number of functional areas. SaaS and iPaaS platforms include Salesforce, Workfront, InsideSales, InContact, JIRA, SAP, TFS and many others. Manage the entire project development process from scope development, ROI analysis, budget preparation, work plan development, day-to-day management, QA and testing, and delivery. Primary client contact throughout project lifespan, and between project cycles. Clients include Nike, Relay Health, Domo and ENVE. Build and lead team of project managers, each of whom specializing in unique company product and service offerings, including Salesforce consulting, Workfront applications and custom integrations. Responsible for efforts and results of entire team, including reporting weekly and monthly KPIs to executive leadership, and weighing results against personal, department and company V2MOM goals and measurements. Show less Independently plan and lead a wide variety of projects across a number of functional areas. SaaS and iPaaS platforms include Salesforce, Workfront, InsideSales, InContact, JIRA, SAP, TFS and many others. Manage the entire project development process from scope development, ROI analysis, budget preparation, work plan development, day-to-day management, QA and testing, and delivery. Primary client contact throughout project lifespan, and between project cycles. Clients include Nike, Relay… Show more Independently plan and lead a wide variety of projects across a number of functional areas. SaaS and iPaaS platforms include Salesforce, Workfront, InsideSales, InContact, JIRA, SAP, TFS and many others. Manage the entire project development process from scope development, ROI analysis, budget preparation, work plan development, day-to-day management, QA and testing, and delivery. Primary client contact throughout project lifespan, and between project cycles. Clients include Nike, Relay Health, Domo and ENVE. Build and lead team of project managers, each of whom specializing in unique company product and service offerings, including Salesforce consulting, Workfront applications and custom integrations. Responsible for efforts and results of entire team, including reporting weekly and monthly KPIs to executive leadership, and weighing results against personal, department and company V2MOM goals and measurements. Show less
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Eli Kirk
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United States
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Advertising Services
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1 - 100 Employee
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Project Manager
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Sep 2013 - Sep 2014
Supreme overseer and benevolent taskmaster of all agency projects. Manage whole projects at different levels. Manage interdisciplinary teams of visual designers, writers, interaction designers, and programmers. Passionate about delivering the best creative, but find ways of producing it that does not jeopardize schedule and budget. Responsible for informing teams of what they need to know about a project: what to expect, what to do next, and where they need to be. Manage digital, print… Show more Supreme overseer and benevolent taskmaster of all agency projects. Manage whole projects at different levels. Manage interdisciplinary teams of visual designers, writers, interaction designers, and programmers. Passionate about delivering the best creative, but find ways of producing it that does not jeopardize schedule and budget. Responsible for informing teams of what they need to know about a project: what to expect, what to do next, and where they need to be. Manage digital, print and mobile projects from kick-off to delivery – on time, on budget, and on brief. Work as linchpin between strategy, design and development. Manage and project resourcing across production, design and development, ensuring accurate and sufficient staffing on projects and predicting the need for additional support (freelance, part time, full time). Experience with varying budget sizes, from large scale digital campaigns to creatively managing small one-off budgets. Show less Supreme overseer and benevolent taskmaster of all agency projects. Manage whole projects at different levels. Manage interdisciplinary teams of visual designers, writers, interaction designers, and programmers. Passionate about delivering the best creative, but find ways of producing it that does not jeopardize schedule and budget. Responsible for informing teams of what they need to know about a project: what to expect, what to do next, and where they need to be. Manage digital, print… Show more Supreme overseer and benevolent taskmaster of all agency projects. Manage whole projects at different levels. Manage interdisciplinary teams of visual designers, writers, interaction designers, and programmers. Passionate about delivering the best creative, but find ways of producing it that does not jeopardize schedule and budget. Responsible for informing teams of what they need to know about a project: what to expect, what to do next, and where they need to be. Manage digital, print and mobile projects from kick-off to delivery – on time, on budget, and on brief. Work as linchpin between strategy, design and development. Manage and project resourcing across production, design and development, ensuring accurate and sufficient staffing on projects and predicting the need for additional support (freelance, part time, full time). Experience with varying budget sizes, from large scale digital campaigns to creatively managing small one-off budgets. Show less
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Summit Group
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United States
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Advertising Services
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1 - 100 Employee
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Digital Services Manager
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Apr 2012 - Aug 2013
Responsible for leading a variety of digital marketing and interactive projects through the agency. Maintain the highest level of client satisfaction by being accountable for project progress against timeline, budget and quality. Internal point-person for all digital client-related activities. • Job profitability monitoring and reporting - assure that projects progress on budget and on time. • Workflow and timelines - Daily task monitoring and assignments, create and manage project… Show more Responsible for leading a variety of digital marketing and interactive projects through the agency. Maintain the highest level of client satisfaction by being accountable for project progress against timeline, budget and quality. Internal point-person for all digital client-related activities. • Job profitability monitoring and reporting - assure that projects progress on budget and on time. • Workflow and timelines - Daily task monitoring and assignments, create and manage project timelines. • Keeper and monitor of deliverables - effectively communicate job status and updates. • Resource management - holistic knowledge of project/resource overlaps. • Quality assurance - final sign-off that delivered projects match and perform to commitments. • Estimates - work with creative and technical teams to develop proposals and SOWs. • Information preparation and distribution - develop documentation for functional specifications, copy, technical requirements, as well as CMS training guides. Show less Responsible for leading a variety of digital marketing and interactive projects through the agency. Maintain the highest level of client satisfaction by being accountable for project progress against timeline, budget and quality. Internal point-person for all digital client-related activities. • Job profitability monitoring and reporting - assure that projects progress on budget and on time. • Workflow and timelines - Daily task monitoring and assignments, create and manage project… Show more Responsible for leading a variety of digital marketing and interactive projects through the agency. Maintain the highest level of client satisfaction by being accountable for project progress against timeline, budget and quality. Internal point-person for all digital client-related activities. • Job profitability monitoring and reporting - assure that projects progress on budget and on time. • Workflow and timelines - Daily task monitoring and assignments, create and manage project timelines. • Keeper and monitor of deliverables - effectively communicate job status and updates. • Resource management - holistic knowledge of project/resource overlaps. • Quality assurance - final sign-off that delivered projects match and perform to commitments. • Estimates - work with creative and technical teams to develop proposals and SOWs. • Information preparation and distribution - develop documentation for functional specifications, copy, technical requirements, as well as CMS training guides. Show less
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Harris Connect
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Book and Periodical Publishing
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1 - 100 Employee
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Client Relations Manager
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May 2006 - Mar 2012
Manage all aspects of client relationship and project management across multiple product lines and services: • Online Applications • Printed Publications • Data Research • Social Utilities • Mobile Web Sites, Applications & SMS Cultivate relationships, strategic planning and consultative selling throughout account and project life cycles. Manage all aspects of client relationship and project management across multiple product lines and services: • Online Applications • Printed Publications • Data Research • Social Utilities • Mobile Web Sites, Applications & SMS Cultivate relationships, strategic planning and consultative selling throughout account and project life cycles.
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StoresOnline
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Technology, Information and Internet
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1 - 100 Employee
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Web Project Manager / Consultant / Designer
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May 1999 - May 2006
Recommend and implement for the client robust, creative methods and web technologies to effectively communicate to designated markets, improving site traffic, usability and sales conversions. Recommend and implement for the client robust, creative methods and web technologies to effectively communicate to designated markets, improving site traffic, usability and sales conversions.
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The Church of Jesus Christ of Latter-day Saints
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United States
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Religious Institutions
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700 & Above Employee
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Volunteer Representative - Ukraine, Donetsk Mission
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Jun 1993 - Jun 1995
• Fluent in Russian - Experience teaching & translating. Currently conversant in Russian. • Volunteer work in drug rehabilitation facility. • Proficient in Eastern European social & business practices. • Fluent in Russian - Experience teaching & translating. Currently conversant in Russian. • Volunteer work in drug rehabilitation facility. • Proficient in Eastern European social & business practices.
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Education
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1992 - 1999
Brigham Young University
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Sequoia High School
Community
