Solution Lead SDM

• Feb 2023 - Present

Service Delivery Manager / Customer Success Manage / Solution Architect

• Jun 2022 - Feb 2023

Customer Success Manager / Solution Architect

• Feb 2022 - Feb 2023

As Customer Success Manager, I'm the wingman of our customers on their journey to success. From analysing their needs, to creating and budgetting tailormade (staffing) solutions. Taking care of the sales process.As Solution Architect, I'm having boots on the ground in different concurrent roles as Test Manager and executing assessments in the field of Quality Assurance.I am combining these roles with the role of Service Delivery Manager where I followup and assure the successfull execution within budget of ongoing projects.

Testcoördinator @ Batopin

• Nov 2021 - Feb 2022

Test management for supplied software and services for ATM's : test plans, test case creation, test case execution, reporting, defect management and follow-up.

Test Manager @ Belfius

• Jul 2020 - Oct 2021

Test management and -coördination of core insurance renewal programme between the software supplier and a 20+ strong test-team (on- and off-shore).Contributing to the future vision of quality, determining test approach for manual and automated tests, reporting and defect management.

Test & Release Officer

• Jul 2019 - Jul 2020

Starting a transversal Quality approach across different units, setting up cross-unit collaboration and information exchange regarding the approach to quality. Requirement definition, study, selection, implementation, migration and coaching of new test tooling. Starting a transversal Quality approach across different units, setting up cross-unit collaboration and information exchange regarding the approach to quality. Requirement definition, study, selection, implementation, migration and coaching of new test tooling.

Release & Change Coordinator

• Jun 2017 - Jul 2019

Managing releases in an angile environment with an 100+ mansize development team. Clearing the road towards continuous delivery. Stimulate continuous improvement regarding automation of releases, production processes, collaboration between operations and development, ...

Release Coordinator

• Jun 2013 - Jun 2017

Software Engineer Innovation

• Aug 2007 - May 2013

As Software Engineer I was responsible of different steps in projects concerning the PC department: from functional negotiations with the customer, through functional analysis, technical analysis, estimations, planning, implementation, integration with subcontractors, delivery of the project, to education of the users. I was also part of the R&D-team which developed and maintained the software framework. As Software Engineer I was responsible of different steps in projects concerning the PC department: from functional negotiations with the customer, through functional analysis, technical analysis, estimations, planning, implementation, integration with subcontractors, delivery of the project, to education of the users. I was also part of the R&D-team which developed and maintained the software framework.