AV/IT Administrator

• Sep 2023 - Present

Freelance UX/UI Designer - Webflow, Figma, Adobe CC (Available for Contracts)

• Aug 2020 - Present

• Collaborated with clients to understand their website needs, goals, and vision. • Conducted in-depth research to identify the target audience and created five detailed user personas, designing the website with their needs in mind. • Employed Figma to create wireframes, prototypes, and mockups, demonstrating various design options and user experience to clients. • Built websites from scratch using custom design elements that adhered to clients' branding guidelines and style, utilizing my expertise in Webflow. • Managed website content, ensuring it was clear, concise, and engaging. • Implemented SEO best practices, resulting in a 20% increase in website visibility and a 15% increase in organic search traffic within the first 6 months. • Ensured website responsiveness and accessibility on all devices and browsers, providing users with an excellent experience. • Conducted user testing and analysis to understand user interaction with the website, identifying pain points. • Implemented design updates and revisions based on feedback from clients and users. • Delivered final products on time and within budget, ensuring client satisfaction. Show less

Information Technology Generalist, A/V Coordinator, IT Helpdesk Support

• May 2022 - Feb 2023

• Created an exact and current record of more than 500 IT assets in the company, making use of Snipe-IT and JumpCloud, leading to a better visibility and control of IT inventory. • Configured recording surroundings with NDI cameras and OBS, and provided practical training to moderators on how to use OBS during recording sessions. • Diagnosed and solved a wide range of technical problems for employees' devices, such as Mac computers, iPhones, and iPads, through a empathetic approach. • Created an exact and current record of more than 500 IT assets in the company, making use of Snipe-IT and JumpCloud, leading to a better visibility and control of IT inventory. • Configured recording surroundings with NDI cameras and OBS, and provided practical training to moderators on how to use OBS during recording sessions. • Diagnosed and solved a wide range of technical problems for employees' devices, such as Mac computers, iPhones, and iPads, through a empathetic approach.

Webflow Designer Internship, Quality Assurance, Website Designer

• Apr 2021 - May 2022

• Established, iterated, and delivered high-quality user experiences for 10 diverse clients' websites, resulting in increased user engagement and satisfaction. • Optimized website design resulting in a 25% increase in website speed and a 40% decrease in bounce rate. • Employed industry-standard tools such as Figma, WebFlow, and Adobe Creative Suite to create wireframes, prototypes, and high-fidelity designs. • Established, iterated, and delivered high-quality user experiences for 10 diverse clients' websites, resulting in increased user engagement and satisfaction. • Optimized website design resulting in a 25% increase in website speed and a 40% decrease in bounce rate. • Employed industry-standard tools such as Figma, WebFlow, and Adobe Creative Suite to create wireframes, prototypes, and high-fidelity designs.

Furniture Salesperson, Interior Design Consultant, Furniture and Home Decor Sales Specialist

• Oct 2021 - Apr 2022

• Provided exceptional customer service by assisting clients with their home furnishing needs • Utilized design skills to help customers select furniture and home decor that fit their personal style and preferences • Contributed to the overall success of the store by meeting and exceeding sales goals and building strong customer relationships • Provided exceptional customer service by assisting clients with their home furnishing needs • Utilized design skills to help customers select furniture and home decor that fit their personal style and preferences • Contributed to the overall success of the store by meeting and exceeding sales goals and building strong customer relationships

UI/UX Design Certification at Thinkful Bootcamp (Graduated)

• Aug 2020 - Feb 2021

As a graduate of a remote UX/UI design program, honed skills in UX, UXR, UI, prototyping, wireframing, and various other design tools, including Figma. Notable Projects: Revel | UX/UI • Developed a user-friendly app that connects talented acts with gigs and enables hirers to easily find and book them. • Conducted extensive user experience research using Google Forms and interviews to create personas. • Created wireframes, mockups, and a polished prototype through iterative usability testing, utilizing Figma and Adobe Illustrator. Omnibus | UX/UI • Designed and developed a transit app within a tight deadline of 4 weeks, from initial user research, site maps, user flows, wireframing, and prototyping using Figma. • Created a design guide and performed usability tests, making iterative design changes to ensure optimal user experience. • Presented the app via Google Slides, highlighting user research studies and design choices. Passionate about driving innovation and creating user-centric solutions through design. Expertise in UX/UI design, delivered outstanding results for clients across diverse industries. Consistently exceed expectations and deliver exceptional user experiences. Show less

Linux Jira System Administrator and Configuration Manager

• Jul 2019 - Apr 2020

• Maintained and optimized the Jira platform for efficient and effective project management. • Provided technical training and user support to 12+ employee • Set up and configured projects, customizing workflows, managing user access and permissions, monitoring system performance • Provided technical support to end-users. • Maintained and optimized the Jira platform for efficient and effective project management. • Provided technical training and user support to 12+ employee • Set up and configured projects, customizing workflows, managing user access and permissions, monitoring system performance • Provided technical support to end-users.

Linux Infrastructure Specialist and Cloud Solutions Engineer

• Mar 2016 - Mar 2019

• Collaborated with Operations and Help Desk teams to resolve technical tickets using Jira and ITIL methodology. • Proficient in monitoring systems using tools such as OpsView (Nagios), Dynatrace Synthetic Monitoring and custom scripts in which helped us improved performance by 30%. • Provisioned secure host instances in the AWS cloud, ensuring compliance with industry standards such as HIPAA. • Collaborated with Operations and Help Desk teams to resolve technical tickets using Jira and ITIL methodology. • Proficient in monitoring systems using tools such as OpsView (Nagios), Dynatrace Synthetic Monitoring and custom scripts in which helped us improved performance by 30%. • Provisioned secure host instances in the AWS cloud, ensuring compliance with industry standards such as HIPAA.

Linux Systems Engineer in a Network Operations Center environment

• Nov 2014 - Dec 2015

• Resolved an average of 5 break-fix issues per day using Jira ticket management system • Proficiently maintained Linux servers and effectively built and decommissioned hosts, ensuring seamless operation. • Proactively participated in hardware monitoring and data collection activities, leveraging ELK (ElasticSearch, Logstash, and Kibana) and Munin to generate RRD graphs for comprehensive analysis. • Deployed virtual machines to support engineers' development work, and monitored infrastructure through OpenNMS. Show less

Linux Systems Administrator (DevOps)

• Feb 2014 - Oct 2014

• Assisted in the setup of configuration automation using Puppet, enabling faster and more consistent deployment of infrastructure, resulting in improved efficiency and reduced manual errors. • Provided critical support as a member of a 24/7 on-call team, demonstrating a strong commitment to ensuring uninterrupted service. • Managed and maintained virtual Linux hosts utilizing Parallels, ensuring seamless performance, system stability, and optimal utilization of computing resources. • Assisted in the setup of configuration automation using Puppet, enabling faster and more consistent deployment of infrastructure, resulting in improved efficiency and reduced manual errors. • Provided critical support as a member of a 24/7 on-call team, demonstrating a strong commitment to ensuring uninterrupted service. • Managed and maintained virtual Linux hosts utilizing Parallels, ensuring seamless performance, system stability, and optimal utilization of computing resources.

Linux Systems Administrator On-Site Contractor

• Jan 2014 - Mar 2014

• Provided support to over 500 Intel employees throughout the server lifecycle, which included installation, configuration, maintenance, troubleshooting, and decommissioning, on servers running multiple operating systems. • Efficiently managed the physical deployment of servers in data centers, including racking, stacking, cabling, labeling, and documenting, while ensuring adherence to best practices and safety protocols. • Collaborated effectively with team members by providing assistance with various tasks such as updating inventory, demonstrating a proactive and supportive approach to achieving team objectives. Show less

On-Call Site Operations and Monitoring Engineer

• Jan 2012 - Oct 2013

• Played a critical role in the success of the NOC team by utilizing Nagios, Munin, and Cacti to perform real-time monitoring and analysis of complex system issues, and proactively working with team members to deliver swift and effective resolution of system incidents. • Led a successful capacity planning project by utilizing Munin to gather and analyze system data, enabling accurate forecasting of resource requirements, identification of performance bottlenecks, and proactive planning for future growth and optimization of systems. • Contributed to the successful resolution of system incidents as a member of a 24/7 on-call rotation team, providing swift response to critical alerts received from PagerDuty and demonstrating a strong commitment to ensuring seamless system performance and uninterrupted service delivery. Show less

Junior Linux System Administrator Internship

• Nov 2010 - Nov 2011

• Successfully implemented and deployed a highly effective network monitoring system using Zabbix, utilizing expert skills in network infrastructure and systems administration to ensure comprehensive coverage, accurate reporting, and proactive resolution of potential issues. • Provided exceptional support to end-users by effectively diagnosing, troubleshooting, and resolving various issues in Windows, while sharing knowledge and best practices with team members, and contributing to their growth and development as IT professionals. • Successfully ensured compliance with PCI DSS regulations by deploying and managing NIDS, HIDS, and rogue AP detectors, utilizing expert skills in network security and infrastructure to proactively detect and mitigate potential security threats, and maintain the integrity and security of the network environment. Show less

Systems Administrator and Datacenter Operations

• Nov 2009 - Nov 2010

•Racked and stacked various servers such as Dell Servers, Apple Servers, and SuperMicro 1U-4U hosts. •Maintained, cut, terminated, and organized Ethernet cables to ensure the proper functioning of the network. •Assisted clients over the phone by providing technical support to resolve their issues or help them with their projects such as setting up an email server, configuring virtual hosts, and providing mailing list tools. •Racked and stacked various servers such as Dell Servers, Apple Servers, and SuperMicro 1U-4U hosts. •Maintained, cut, terminated, and organized Ethernet cables to ensure the proper functioning of the network. •Assisted clients over the phone by providing technical support to resolve their issues or help them with their projects such as setting up an email server, configuring virtual hosts, and providing mailing list tools.

Systems Specialist and VoIP System Administrator

• Aug 2007 - Sep 2008

• Maintained and supported a range of Windows, Linux, FreeBSD, and Solaris machines on the corporate network to ensure their optimal performance and availability. • Installed and configured various UNIX distributions, including Red Hat and Ubuntu, as well as Solaris, for web hosting, Nagios monitoring, and firewall management to safeguard the network against potential security threats. • Deployed and maintained an Asterisk VoIP server, which currently provides all of the company's telephone lines, ensuring clear and uninterrupted communication between employees and clients. • Upgraded and maintained the in-house network infrastructure to meet the needs of the company's growth, implementing the latest technologies and best practices to enhance the network's security and reliability. Show less