Director of Front Office

• Jan 2023 - Present

Assistant Front Office Manager

• Oct 2021 - Jan 2023

Group Fitness Instructor

• Jun 2020 - Present

Lead up to 38 participants through F45 specific group training sessions. Responsible for creating positive, high energy personal training sessions Responsible for organization and cleanliness of the training floor, as well as other areas of the studio when needed. Responsible for building F45 attendance and retaining current clientele Responsible for the safety of your participants in regards to heart rate, exercise technique, posture and spine, as well as joint stress and stability when resistance training Show less

Group Fitness Instructor

• Jun 2020 - May 2021

Responsible for creating positive, high energy personal training sessions Responsible for organization and cleanliness of the training floor, as well as other areas of the studio when needed Handle member concerns/feedback in a professional, objective manner with the goal of resolution and retention when applicable Responsible for creating positive, high energy personal training sessions Responsible for organization and cleanliness of the training floor, as well as other areas of the studio when needed Handle member concerns/feedback in a professional, objective manner with the goal of resolution and retention when applicable

Assistant Front Desk Manager

• Jul 2019 - Jun 2020

Handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction.Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. Check-in arriving guests and check-out departing guests.Assist Front Office Manager/Director with managing resort inventory.Assist with adjustment in departmental policies and procedures.Complete Front Desk accounting transactions including balancing end-of-day shift reports.Adheres to Company standards and maintains compliance with all policies and procedures.Performs other related duties as assigned. Show less

Front Desk Agent

• May 2016 - Jul 2019

Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions. Follow through on member, owner, and guest requests and/or concerns in a timely manner.Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).Compute billing charges, collect payments and provide change.Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).Answer the telephone with proper etiquette and transfer calls accordingly.Communicate with all internal departments including PBX, housekeeping, engineering, and security.Completes all required Company trainings and compliance courses as assigned.Adheres to Company standards and maintains compliance with all policies and procedures. Show less

Intern

• Jun 2018 - Jul 2018

Spent six weeks rotating between six department. Shadowing the directors and managers of each department learning the key role and functions of their departments. Spent six weeks rotating between six department. Shadowing the directors and managers of each department learning the key role and functions of their departments.

Sales Associate

• Sep 2014 - Aug 2017

Administrative Assistant

• Jul 2013 - Aug 2014