Experience

RE/MAX Metro/Eastside Brokers

• Real Estate
• 1 - 100 Employee

• Operations Director

  • May 2010 - Present

  • Management: work with owner/broker to oversee day-to-day operations of two high-profile offices • A/R Manager: Monthly agent billing, credit card processing, collections, reporting • Online Magazine: responsible for design, content creation, promotion and distribution of monthly online publication • Website Management: created and maintain REO website, maintain company website, website traffic growth, lead management • Marketing Projects: various projects including design, project management & vendor management • Recruiting: create recruiting presentations, conduct new agent orientations & training on office tools • General Office Management: create/manage office processes & procedures, process paperwork for new/departing agents to keep office in compliance, set up & training on company tools, transaction management, everything else needed to make the office run smoothly & efficiently. • Regional Reporting: RE/MAX International, quarterly BVR reports. • Programs used: InDesign, Quickbooks, Microsoft Office Suite, Constant Contact, Paperless Pipeline, Emphysas TRS!



Coldwell Banker Bain

• United States
• Real Estate
• 700 & Above Employee

• Luxury Marketing Manager

  • Aug 2006 - Jul 2009

  Responsible for Exceptional Properties/Previews luxury marketing programs in Puget Sound area and Portland markets. Managing editor of two proprietary publications. Officiated Board of Directors for luxury divisions. Acted as team lead for multiple high-profile, high-expectation projects. • Devised marketing plan to grow luxury home program for both divisions (CBBain/CBSeal) after evaluating strengths and weaknesses of competition resulting in a 45% increase in usage. Gained consensus of plan with executives and committee members. Generated reports to track marketing efforts. • Created and implemented new functionality for internal ad management program in partnership with technical department. • Led team development of collateral materials related to CBBain’s and CBSeal’s luxury home programs utilizing traditional print and online solutions; ensured overall consistency with the brand. • Planned and managed annual educational conferences for 400+ top agents regarding luxury trends. • Developed online company store, managed vendor and products offered; negotiated revenue share plan. • Collaborated with Board of Directors over two regions to create team atmosphere. • Launched new publication, Real Estate Northwest, printed 10x per year for Portland market. Eliminated company paid operating expenses resulting in savings of approximately $117,600 per year. • Revamped Exceptional Properties International magazine. Reduced overall costs by $40,000 per year; added digital version to increase distribution by 50%.



RE/MAX Eastside Brokers, Inc.

• Director of Marketing/Office Manager

  • Jan 2000 - Aug 2006

  Managed office of Fay Besharat, ranked in the nation’s Top 1% of real estate agents, with $65 million in home sales per year. • Improved referral rate as first-point-of-contact for clients; handled all paperwork for high-end, complex real estate transactions and guided sellers through escrow, loan, and legal processes. • Led marketing efforts that helped boost annual sales from $17 million/year to $65 million/year: initiated ideas, developed plans and implemented processes and procedures. • Managed $15,000/month ad budget and wrote/produced direct mail and print publication ads that ran in the Wall Street Journal, Distinctive Homes, Pinnacle and other upscale publications. Negotiated contracts with all vendors. • Supervised 3 employees and assumed Human Resource functions for recruiting, hiring, performance, employee training, hand book and checklist development. • Coordinated video and photography shoots for marketing residential properties of $1 million and up.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Account Executive

  • Jan 1996 - May 1999

  Responsible for sales of bank products including consumer lending and account management. • Improved customer service by becoming a Notary and driving to clients’ homes to sign paperwork for home equity and automotive loans. • Achieved and exceeded management sales goals. • Created and maintained client relationships to attain customer loyalty through telephone sales, online marketing and exceptional customer service. Responsible for sales of bank products including consumer lending and account management. • Improved customer service by becoming a Notary and driving to clients’ homes to sign paperwork for home equity and automotive loans. • Achieved and exceeded management sales goals. • Created and maintained client relationships to attain customer loyalty through telephone sales, online marketing and exceptional customer service.



Acme Food Sales, Inc.

• Executive Assistant to President

  • Sep 1994 - Dec 1996

  Assisted President of international import company with marketing company with brands such as Danish Orchard and Pacific Crest Seafood. • Improved ability of senior executives to make sales and pricing decisions by redesigning detailed 100-page sales reports and including more relevant ratios and other information. • Wrote Letters of Authorization for large purchases of international products with perfect detail. • Produced 200-page print catalog: arranged photography, wrote descriptions, and oversaw layout and printing. • Successfully streamlined procedures, ordering and delivery processes to absorb the workloads of 4 full time employees; given additional responsibilities of Executive Assistant after 2 months.