Karen González, MBA
Project Management Specialist at U.S. Embassy in San Salvador- Claim this Profile
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Spanish Native or bilingual proficiency
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English Full professional proficiency
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Bio
Miguel Rivas
Karen has exceptional skills and a history of success in every aspect of project management. I had the pleasure to work with her in multiple projects and she exceed our client expectations. She is results oriented and will do whatever it takes to be successful, if you are looking for a great leader don’t look any further and give her a chance I promise you won’t regret it.
Miguel Rivas
Karen has exceptional skills and a history of success in every aspect of project management. I had the pleasure to work with her in multiple projects and she exceed our client expectations. She is results oriented and will do whatever it takes to be successful, if you are looking for a great leader don’t look any further and give her a chance I promise you won’t regret it.
Miguel Rivas
Karen has exceptional skills and a history of success in every aspect of project management. I had the pleasure to work with her in multiple projects and she exceed our client expectations. She is results oriented and will do whatever it takes to be successful, if you are looking for a great leader don’t look any further and give her a chance I promise you won’t regret it.
Miguel Rivas
Karen has exceptional skills and a history of success in every aspect of project management. I had the pleasure to work with her in multiple projects and she exceed our client expectations. She is results oriented and will do whatever it takes to be successful, if you are looking for a great leader don’t look any further and give her a chance I promise you won’t regret it.
Credentials
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Administración de Recursos Humanos
Universidad Dr. José Matías DelgadoJan, 2017- Nov, 2024 -
TOEFL
Educational Testing Service (ETS)Jan, 2016- Nov, 2024 -
Google Project Management: Professional Certificate
Coursera
Experience
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U.S. Embassy in San Salvador
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El Salvador
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Government Administration
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1 - 100 Employee
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Project Management Specialist
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May 2022 - Present
- Project Management Specialist for International Law Enforcement Academy (ILEA) San Salvador. - Senior project manager for all facilities-related activity at the ILEA. - Provide technical and strategic advice to the Director and Deputy Director with respect to all facility-related improvements and repairs. - Oversee the entire process for all non-Information Technology (non-IT) projects from proposal through execution. - Contracting Officer's Representative (COR) for the Residence Hall services contract and actively manage all aspects of the residential hall services provided to the visiting students. Show less
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Regional Voucher & Travel Coordinator for ILEA San Salvador
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Feb 2019 - May 2022
- Budget assignment for the 35+ training programs the International Law Enforcement Academy gives every year. - Coordinate instructor, participants and/or staff travel arrangements. - Responsible of auditing the travel expenses assigned to the participants of Latin America and the Caribbean for our budget reconcilations.-Petty Cash Sub-cashier
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Professional Education Society
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United States
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Travel Arrangements
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1 - 100 Employee
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Program Manager
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Sep 2015 - Feb 2019
Responsible for the planning and execution of business/educational/leisure groups to worldwide destinations. Some of the duties include: - Contact travel suppliers for travel costs and prepare budgets for travel programs - Negotiating and securing air contracts for groups - Preparing detailed proposals and contracts including invoices - Keep updated program files, including responsibility for management of all contracts related to the travel program (payment dates, seat/space reduction) - Preparation of all travel documents for your groups such as: final and operational itineraries, flight schedules and e-ticket receipts, emergency contact sheets, destination information, menu choices; and symposium planning - Communication with the group leaders and sales staff to plan all logistics as needed - Assisting with program evaluation - Detailed record keeping Show less
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Nova Polymers, Inc.
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United States
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Executive Offices
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1 - 100 Employee
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Executive Assistant to Director of Education
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Jan 2013 - Sep 2015
- Virtual Assistant to the Director of Education for Continuing Education programs - Manage Agenda and travel arrangements - Create Certificate of Completions - Database Administration - General Admin tasks - Virtual Assistant to the Director of Education for Continuing Education programs - Manage Agenda and travel arrangements - Create Certificate of Completions - Database Administration - General Admin tasks
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Uassist.ME
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United States
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Team Supervisor and Business Analyst
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Feb 2012 - Sep 2015
- Virtual assistant services (budgeting, email management, travel arrangements, data entry) - Oversee the day to day activities of a team of 8 members. - The organization of workload, task allocation, team tasks on a daily basis. - Team and individual performance - Programming the staffing, planning vacations and weekend cover. - Ensure all administrative records are precisely made. - Monitoring staff attendance and performance levels. - Training new staff and identifying training needs of existing staff Show less
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TELUS International Central America
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Canada
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Telecommunications
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700 & Above Employee
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Quality Analyst
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Aug 2008 - Jan 2012
- Monitor agent calls to ensure that regulations required by the clients are met. - Create action plans to improve metrics (Customer Satisfaction) - Provide training about Quality Assurance guidelines. - QA assigned to support new employees on the floor. - Attend weekly phone meetings with the client in US to discuss action plan results. - Give the necessary feedback for continuous improvement based on client’s requirements - Monitor agent calls to ensure that regulations required by the clients are met. - Create action plans to improve metrics (Customer Satisfaction) - Provide training about Quality Assurance guidelines. - QA assigned to support new employees on the floor. - Attend weekly phone meetings with the client in US to discuss action plan results. - Give the necessary feedback for continuous improvement based on client’s requirements
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SYKES
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Dec 2006 - Jun 2008
- Booking Hotel Rooms for Hotels.com - Technical support for website use. - Booking Hotel Rooms for Hotels.com - Technical support for website use.
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Education
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2020 - 2021
EUDE Business School
Master of Business Administration - MBA, Business Administration and Management, General -
2011 - 2015
ESI School of Management
Bachelor’s Degree, Business Administration, Management and Operations
Community
