Rafael Naxi
Administrator at Manhattan Schoolhouse- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Portuguese Limited working proficiency
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French Professional working proficiency
Topline Score
Bio
Yomara Sanchez Arnaud
Working with Rafael for the past two years at Crisis Text Line was fantastic. He started as a coach supporting the launch of the Spanish service using CRM systems and other tools to enhance the volunteer experience. As a senior success coach he project managed different initiatives that supported the recruitment, reactivation, and retention of current volunteers to ensure bilingual volunteers on the Platform to support Texters 24/7. Rafael is not only a detail-oriented worker, but extremely driven and an amazing team leader. I’m sure he will be a tremendous asset to his new team and employer wherever he goes next.
Amneris Morales, MSW
Rafael was an integral part of the launch of a first of it's kind national Spanish crisis intervention service. Rafael was involved in the planning, development, and strategizing of essential processes and procedures needed for the onboarding and continuous skill development of bilingual volunteers. Rafael demonstrated an ability to work with multiple teams, cross collaborating with Marketing, Data, Engineering, Clinical/Quality Improvement, Communications, and Training. Rafael was instrumental in assessing and evaluating the quality of training and policies. He was a subject matter expert for various projects that consisted of commitment and great responsibility to meet deadlines. He coordinated and organized several pieces of communications to volunteers in efforts to improve user experience and was involved in the project planning of new initiatives for the retention and reactivation of volunteers for the Spanish service. Rafael contributed thoughtful insights when testing the effectiveness of pilot programs. As a senior level employee he was considered a leader and mentor amongst his team and he was well respected by others. His willingness to learn and participate in new opportunities truly demonstrated his eagerness to drive the mission forward and I’m confident that Rafael will be a tremendous asset in any organization or company.
Yomara Sanchez Arnaud
Working with Rafael for the past two years at Crisis Text Line was fantastic. He started as a coach supporting the launch of the Spanish service using CRM systems and other tools to enhance the volunteer experience. As a senior success coach he project managed different initiatives that supported the recruitment, reactivation, and retention of current volunteers to ensure bilingual volunteers on the Platform to support Texters 24/7. Rafael is not only a detail-oriented worker, but extremely driven and an amazing team leader. I’m sure he will be a tremendous asset to his new team and employer wherever he goes next.
Amneris Morales, MSW
Rafael was an integral part of the launch of a first of it's kind national Spanish crisis intervention service. Rafael was involved in the planning, development, and strategizing of essential processes and procedures needed for the onboarding and continuous skill development of bilingual volunteers. Rafael demonstrated an ability to work with multiple teams, cross collaborating with Marketing, Data, Engineering, Clinical/Quality Improvement, Communications, and Training. Rafael was instrumental in assessing and evaluating the quality of training and policies. He was a subject matter expert for various projects that consisted of commitment and great responsibility to meet deadlines. He coordinated and organized several pieces of communications to volunteers in efforts to improve user experience and was involved in the project planning of new initiatives for the retention and reactivation of volunteers for the Spanish service. Rafael contributed thoughtful insights when testing the effectiveness of pilot programs. As a senior level employee he was considered a leader and mentor amongst his team and he was well respected by others. His willingness to learn and participate in new opportunities truly demonstrated his eagerness to drive the mission forward and I’m confident that Rafael will be a tremendous asset in any organization or company.
Yomara Sanchez Arnaud
Working with Rafael for the past two years at Crisis Text Line was fantastic. He started as a coach supporting the launch of the Spanish service using CRM systems and other tools to enhance the volunteer experience. As a senior success coach he project managed different initiatives that supported the recruitment, reactivation, and retention of current volunteers to ensure bilingual volunteers on the Platform to support Texters 24/7. Rafael is not only a detail-oriented worker, but extremely driven and an amazing team leader. I’m sure he will be a tremendous asset to his new team and employer wherever he goes next.
Amneris Morales, MSW
Rafael was an integral part of the launch of a first of it's kind national Spanish crisis intervention service. Rafael was involved in the planning, development, and strategizing of essential processes and procedures needed for the onboarding and continuous skill development of bilingual volunteers. Rafael demonstrated an ability to work with multiple teams, cross collaborating with Marketing, Data, Engineering, Clinical/Quality Improvement, Communications, and Training. Rafael was instrumental in assessing and evaluating the quality of training and policies. He was a subject matter expert for various projects that consisted of commitment and great responsibility to meet deadlines. He coordinated and organized several pieces of communications to volunteers in efforts to improve user experience and was involved in the project planning of new initiatives for the retention and reactivation of volunteers for the Spanish service. Rafael contributed thoughtful insights when testing the effectiveness of pilot programs. As a senior level employee he was considered a leader and mentor amongst his team and he was well respected by others. His willingness to learn and participate in new opportunities truly demonstrated his eagerness to drive the mission forward and I’m confident that Rafael will be a tremendous asset in any organization or company.
Yomara Sanchez Arnaud
Working with Rafael for the past two years at Crisis Text Line was fantastic. He started as a coach supporting the launch of the Spanish service using CRM systems and other tools to enhance the volunteer experience. As a senior success coach he project managed different initiatives that supported the recruitment, reactivation, and retention of current volunteers to ensure bilingual volunteers on the Platform to support Texters 24/7. Rafael is not only a detail-oriented worker, but extremely driven and an amazing team leader. I’m sure he will be a tremendous asset to his new team and employer wherever he goes next.
Amneris Morales, MSW
Rafael was an integral part of the launch of a first of it's kind national Spanish crisis intervention service. Rafael was involved in the planning, development, and strategizing of essential processes and procedures needed for the onboarding and continuous skill development of bilingual volunteers. Rafael demonstrated an ability to work with multiple teams, cross collaborating with Marketing, Data, Engineering, Clinical/Quality Improvement, Communications, and Training. Rafael was instrumental in assessing and evaluating the quality of training and policies. He was a subject matter expert for various projects that consisted of commitment and great responsibility to meet deadlines. He coordinated and organized several pieces of communications to volunteers in efforts to improve user experience and was involved in the project planning of new initiatives for the retention and reactivation of volunteers for the Spanish service. Rafael contributed thoughtful insights when testing the effectiveness of pilot programs. As a senior level employee he was considered a leader and mentor amongst his team and he was well respected by others. His willingness to learn and participate in new opportunities truly demonstrated his eagerness to drive the mission forward and I’m confident that Rafael will be a tremendous asset in any organization or company.
Experience
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Manhattan Schoolhouse
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United States
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Education Administration Programs
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1 - 100 Employee
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Administrator
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Aug 2023 - Present
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Crisis Text Line
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United States
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Non-profit Organizations
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700 & Above Employee
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Bilingual Senior Success Coach
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Sep 2022 - Jun 2023
- Translate business goals and end-user needs into a product strategy with priorities for cross-functionalteams (Product, Engineering, Marketing) during meetings and presentations- Analyze CRM data points and implement strategies to improve volunteer retention and reduce churnrates, resulting in a 20% increase in volunteer engagement- Review email marketing strategy conversions via AB testing to determine the effectiveness acrossplatforms and communication language
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Bilingual Volunteer Experience Coach
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Jan 2021 - Sep 2022
- Document communication strategy SOPs in Spanish and collaborate with volunteers to ensuredata-supported language is implemented during outreach- Collected and analyzed click rate data for the monthly bilingual newsletter, providing insights thatinformed content creation and increased engagement by 15%- Launch bilingual initiative, recruiting Spanish-speaking volunteers and providing go-to-marketstrategies to meet sourcing and deployment goals- Monitor volunteer conversations with in-crisis texters and recommend actions (i.e. resource directing, communication training, and grammar usage Show less
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L&L Holding Company
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United States
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Real Estate
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1 - 100 Employee
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Executive Assistant
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Aug 2020 - Dec 2020
- Provide customer service to over 150 visitors and tenants on a daily basis - Ensure safety protocols in Manhattan office building are adhered to including COVID-19 requirements - Assist building management with front desk coverage - Provide customer service to over 150 visitors and tenants on a daily basis - Ensure safety protocols in Manhattan office building are adhered to including COVID-19 requirements - Assist building management with front desk coverage
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Brasserie Ruhlmann Restaurant
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United States
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Hospitality
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1 - 100 Employee
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Assistant Restaurant Manager
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Sep 2018 - Jan 2020
- Trained staff on customer service responsibilities and addressed high-priority service issues - Updated PoS computer systems with new pricing and daily food specials while also communicating changes to staff - Trained staff on customer service responsibilities and addressed high-priority service issues - Updated PoS computer systems with new pricing and daily food specials while also communicating changes to staff
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The Fresh Air Fund
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United States
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Civic and Social Organizations
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100 - 200 Employee
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Assistant Station Manager
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Jun 2018 - Aug 2018
- Clarified answers and directed any parental questions to authorized personnel - Maintained record of over 50 boarding and returning children throughout multiple states on a daily basis - Collaborated with station manager to monitor and reduce line congestion in the Port Authority Bus Terminal - Helped station coordinators communicate with non-English speaking parents - Clarified answers and directed any parental questions to authorized personnel - Maintained record of over 50 boarding and returning children throughout multiple states on a daily basis - Collaborated with station manager to monitor and reduce line congestion in the Port Authority Bus Terminal - Helped station coordinators communicate with non-English speaking parents
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Burlington Stores, Inc.
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United States
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Retail
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700 & Above Employee
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Cashier
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Sep 2017 - Dec 2017
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The Fresh Air Fund
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United States
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Civic and Social Organizations
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100 - 200 Employee
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Assistant Station Manager
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Jun 2017 - Aug 2017
- Maintained record of over 100 boarding and returning children throughout multiple states on a daily basis - Clarified answers and directed any parental questions to authorized personnel - Collaborated with station manager to monitor and reduce line congestion in the Port Authority Bus Terminal - Helped station coordinators communicate with non-English speaking parents - Maintained record of over 100 boarding and returning children throughout multiple states on a daily basis - Clarified answers and directed any parental questions to authorized personnel - Collaborated with station manager to monitor and reduce line congestion in the Port Authority Bus Terminal - Helped station coordinators communicate with non-English speaking parents
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America Needs You
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United States
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Non-profit Organizations
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100 - 200 Employee
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Fellow
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2015 - 2017
- Selected from an applicant pool of over 300 first-generation college students in New York to serve in a 2-year career development and leadership training program - Selected from an applicant pool of over 300 first-generation college students in New York to serve in a 2-year career development and leadership training program
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Virtual Enterprises International, Inc.
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Infinite Investment Solutions | Human Resources
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Sep 2014 - Jun 2015
- Presented recruitment timeline and strategies to executive officers: CEO, CFO, COO, and CTO - Selected to be the only company representative to market financial products and services to international companies at a trade show in Bakersfield, California which promoted a 20% increase in sales to our company - Planned and organized various social events to develop a collaborative and friendly company culture - Presented recruitment timeline and strategies to executive officers: CEO, CFO, COO, and CTO - Selected to be the only company representative to market financial products and services to international companies at a trade show in Bakersfield, California which promoted a 20% increase in sales to our company - Planned and organized various social events to develop a collaborative and friendly company culture
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Hour Children, Inc.
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Tutor
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Sep 2011 - Jun 2013
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Education
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2017 -
Université Sorbonne Nouvelle - Paris 3
French Language and Literature -
2017 -
Université Paris 8
French Language and Literature -
2015 - 2020
City University of New York City College
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2011 - 2015
Academy of Finance and Enterprise
High School
Community
