Director, Quality Improvement

• Jun 2015 - Present

• Designed and coordinated data-driven population health and quality improvement strategies in collaboration with clinical and administrative leadership to achieve HEDIS quality metric targets within managed care contracts.• Developed and executed data-driven HCC coding and risk adjustment improvement strategies that consistently outperformed the network in year-to-year increase in HCC RAF score.• Provided leadership and guidance to a diverse team including a Quality Manager, two QI Specialists, a Healthcare Analyst, Sr. Process Improvement Specialist, Risk Adjustment Analyst, and multiple interns, ensuring a cohesive and data-driven approach to quality improvement initiatives.• Established robust analytical and reporting capabilities within the department, leveraging data from multiple sources such as electronic medical records, claims, payer registries, patient surveys, and more, to monitor and improve Key Performance Indicators including clinical quality metrics and RAF scores.• Collaborated with the Medical Director to co-lead the design, implementation, and ongoing optimization of population health, risk adjustment, and quality improvement initiatives during the ambulatory EMR (Epic) module implementation, resulting in increased operational efficiency and enhanced quality improvement scores at ambulatory practices. Show less

Committee Member - Pharmacy & Therapeutics Committee

• Jun 2014 - Jun 2019

Clinical and Analytical Systems Improvement Manager

• Oct 2014 - May 2015

• Implemented a system for managing clinical data, including internal collection and submission of HCC diagnoses codes for Medicare Advantage contracts.• Designed and oversaw scorecards and dashboards displaying departmental and primary care practice/provider performance metric.• Contributed to the improvement of all overall data management and reporting processes.

Clinical Quality Improvement Coordinator

• Sep 2013 - Sep 2014

• Coordinated quality improvement projects across primary and specialty care practices, focusing on enhancing clinical management of relevant quality metrics.• Developed tools and resources to guide physicians and ambulatory teams in meeting value-based contract quality metrics.• Facilitated primary care provider training on Quality Improvement during the annual PCP Forums.

Quality Intern

• Jun 2013 - Sep 2013

• Streamlined data collection and reporting processes for paper practices, optimizing the management of managed care contracts.• Developed population health management tools using Excel to improve quality metric outcomes and cost savings.

Marketing Associate

• Jan 2012 - Jun 2012

Increased awareness of Aik Dinh with promotional advertisement through social media, local South Asian newspapers, and social events. Increased awareness of Aik Dinh with promotional advertisement through social media, local South Asian newspapers, and social events.

Site Manager

• Aug 2011 - Jun 2012

• Implemented a user-friendly filing system and online insurance verification and processing system, reducing patient throughput time by 20 minutes. • Increased profits through an automated scheduling system, effective marketing, and recruitment and training of Physician Assistant. • Improved reimbursement process by implementing a new insurance verification/claim system. • Successfully executed a flu vaccination campaign, resulting in vaccination of 85% of pediatric patients. • Implemented a user-friendly filing system and online insurance verification and processing system, reducing patient throughput time by 20 minutes. • Increased profits through an automated scheduling system, effective marketing, and recruitment and training of Physician Assistant. • Improved reimbursement process by implementing a new insurance verification/claim system. • Successfully executed a flu vaccination campaign, resulting in vaccination of 85% of pediatric patients.

Emergency Medical Officer

• Dec 2010 - Jul 2011

• Provided medical services for emergency affected population • Conduct daily rounds and case discussions to assist and supervise program staff • Provided medical services for emergency affected population • Conduct daily rounds and case discussions to assist and supervise program staff

Medical Elective

• Apr 2010 - Apr 2010

Division of Pulmonary Medicine Division of Nephrology Division of Pulmonary Medicine Division of Nephrology

Medical Elective

• Jun 2009 - Jul 2009

Gastroenterology Department Gastroenterology Department