Data Centers Manager

• Nov 2006 - Present

Senior Operations Project Manager / Scrum Master (Oct 2011 - Present) ◆ Numerous consolidation efforts to free up resources (hardware, rack space, power, etc) ◆ Atlassian suite upgrade and administration ◆ Scrum Master to help teams adopt agile practices ◆ Created dashboards/information radiators to help create transparency into teams workloads ◆ DV3.x EOL migration from Plesk 8.x to 10.x ◆ DV4.x RAM upgrade ◆ Mail migration from west coast DC to east coast DC with minimal customer impact Product Owner (Oct 2009 - Oct 2011) ◆ Nitro Classic ◆ Mail ◆ Hostops / Account Center Hardware and Operating System Upgrade ◆ Jenkins Continuous Integration Build Server Knowledge Base Administrator [Technical Communications] (Dec 2007 - Oct 2009) ◆ Created and managed the knowledge base system for the entire technical support staff as well as client documentation Senior Support Representative (Nov 2006 - Dec 2007) ◆ Trained new employees on proper phone etiquette, computer systems, and office policies. Monitored and reported system-wide issues and errors internally. Communicated with Administrators to resolve issues. Post-public-facing website incidents informing the public of system issues. Answer phone calls/emails of a technical nature.

Captain Volunteer Firefighter

• Jul 2016 - Present

IT Technician for Beach Master Unit One - Information Tech 2nd Class Petty Officer

• 2006 - 2009

◆ Quickly became a knowledge expert and key member of the team by becoming the Training Petty Officer teaching junior members ◆ Maintains telecommunications systems, computers, local and wide area networks, and micro-computer systems to ensure important communications link between units at sea and stations ashore. ◆ Quickly became a knowledge expert and key member of the team by becoming the Training Petty Officer teaching junior members ◆ Maintains telecommunications systems, computers, local and wide area networks, and micro-computer systems to ensure important communications link between units at sea and stations ashore.

Quality Assurance

• 2007 - 2007

◆ Functionality and compatibility testing of PC/Mac-based client-server software focusing on problem solving, math and English writing skills. Upgrading, rewriting and reorganization of product test specifications and test cases. Anomaly specification, classification and regression. ◆ Functionality and compatibility testing of PC/Mac-based client-server software focusing on problem solving, math and English writing skills. Upgrading, rewriting and reorganization of product test specifications and test cases. Anomaly specification, classification and regression.

External Test Coordinator / Project Lead / Sr. Tester / Support Representative

• 1998 - 2006

External Test Coordinator (5 Years) ◆ Administrator and web site programmer for the Activision Beta Tester program and the QA-Intranet web servers ensuring maximum uptime and minimum security risk. (https://Visioneer.Activision.com & http://QAIWeb.Activision.com/ ) ◆ Upgraded the Activision Servers ranging from a server running Win NT through a Win2K3 server. ◆ Provided disaster recovery due to catastrophic hardware failure, ensuring quick recovery of the Beta Tester and the QA-Intranet Server Web sites and Databases. ◆ Programmed additions to the web site’s core code, adding necessary features and additional security measures. ◆ Lead of numerous Activision projects coordinating contacts with QA, Production, and several hundred Beta Testers by submitting bug and feedback reports of the Beta Testers findings. ◆ Updated Beta Tester web site from simple static HTML pages to a fully dynamic database driven web site to increase productivity and efficiency. Project Lead (1 Year) ◆ Managed QA Teams covering patches, OEMs, and main SKU’s. Testing ranged from functionality and game-play to code release requirements. ◆ Lead of Production Network testing team for Star Trek Armada 2. Managed a 4-man testing team that focused on network issues with Star Trek Armada 2. ◆ Trained new testers in testing concepts, bug writing, and Activision policies and procedures. Sr. Tester / Support representative (1 Year) ◆ Sr. Tester of QA Projects ranging from PC to Console hardware. ◆ Compatibility sweeps of hardware and software with Activision titles on various Operating Systems. ◆ Customer Support Representative helping customers with issues ranging from misunderstanding of the Minimum System Requirements to windows update and driver installation.

Senior Alarm Installer

• 1994 - 1997

Analyzed, recommended, and installed all security needs in commercial and industrial environments. Key Contributions: ◆ Installed the following security systems; Fire, Burglary, Card Access, and CCTV camera systems. ◆ Trained new upcoming installers in basic electronics, security installation, and security concepts. Analyzed, recommended, and installed all security needs in commercial and industrial environments. Key Contributions: ◆ Installed the following security systems; Fire, Burglary, Card Access, and CCTV camera systems. ◆ Trained new upcoming installers in basic electronics, security installation, and security concepts.

Missile Control Center Supervisor - Fire Control Tech 3rd Class Petty Officer

• 1990 - 1994

◆ Ensured a continuing record of zero down time for the Mk 88 system by troubleshooting, repairing, and keeping scheduled maintenance up to date. ◆ Supervised several Watch Stations ensuring complete security and weapon system readiness. ◆ Trained peers and subordinates in troubleshooting concepts of MTRE (Missile Test and Readiness Equipment), Basics of the Mk 88 Weapon System, and advanced damage control. Qualifications: ◆ SS Dolphins ◆ Missile Control Center Supervisor ◆ Missile Compartment Roving Patrol ◆ Missile Control Center Technician ◆ Topside Petty Officer / Topside Sentry ◆ Helmsman / Planesman ◆ Lookout Additional Duties: ◆ Torpedo Reload Party Member ◆ Topside Line Handler