Milen Stoyanov
Head Of Managed Services at Adastra Bulgaria- Claim this Profile
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English Full professional proficiency
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Bulgarian Native or bilingual proficiency
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Bio
I had the privilege of working with Milen since 2016 at Experian. His reputation for service improvement and putting the client first is well-earned. Always challenging the status quo and with a thorough background in Lean Six Sigma he helped turn around both individual client relationship issues as well as implementing effective process improvements adopted across the EMEA organisation.
A highly professional and strategic thinker, Milen is a pleasure to work with for his enthusiasm and integrity. He knows the value of service management and how to deliver to client expectation, and does not compromise on achieving best outcomes for the business or the customer. He takes pride of place in my dream team.
I had the privilege of working with Milen since 2016 at Experian. His reputation for service improvement and putting the client first is well-earned. Always challenging the status quo and with a thorough background in Lean Six Sigma he helped turn around both individual client relationship issues as well as implementing effective process improvements adopted across the EMEA organisation.
A highly professional and strategic thinker, Milen is a pleasure to work with for his enthusiasm and integrity. He knows the value of service management and how to deliver to client expectation, and does not compromise on achieving best outcomes for the business or the customer. He takes pride of place in my dream team.
I had the privilege of working with Milen since 2016 at Experian. His reputation for service improvement and putting the client first is well-earned. Always challenging the status quo and with a thorough background in Lean Six Sigma he helped turn around both individual client relationship issues as well as implementing effective process improvements adopted across the EMEA organisation.
A highly professional and strategic thinker, Milen is a pleasure to work with for his enthusiasm and integrity. He knows the value of service management and how to deliver to client expectation, and does not compromise on achieving best outcomes for the business or the customer. He takes pride of place in my dream team.
I had the privilege of working with Milen since 2016 at Experian. His reputation for service improvement and putting the client first is well-earned. Always challenging the status quo and with a thorough background in Lean Six Sigma he helped turn around both individual client relationship issues as well as implementing effective process improvements adopted across the EMEA organisation.
A highly professional and strategic thinker, Milen is a pleasure to work with for his enthusiasm and integrity. He knows the value of service management and how to deliver to client expectation, and does not compromise on achieving best outcomes for the business or the customer. He takes pride of place in my dream team.
Credentials
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Azure Fundamentals
MicrosoftJan, 2021- Oct, 2024 -
ITIL V4 Foundation
PeopleCertFeb, 2020- Oct, 2024 -
Scrum Master
International Scrum Institute™Jul, 2017- Oct, 2024 -
ITIL Service Transition
EXINOct, 2013- Oct, 2024 -
ITIL Service Operation
EXINSep, 2013- Oct, 2024 -
Green Belt - Lean Six Sigma
Hewlett-PackardApr, 2012- Oct, 2024 -
ITIL v3 foundation
EXINApr, 2011- Oct, 2024 -
Amazon Web Services Certified Solutions Architect – Associate
Amazon Web ServicesMar, 2017- Oct, 2024 -
CCNA
-Dec, 2006- Oct, 2024
Experience
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Adastra Bulgaria
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Bulgaria
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IT Services and IT Consulting
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200 - 300 Employee
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Head Of Managed Services
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Jun 2020 - Present
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Experian
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Information Services
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700 & Above Employee
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Head of EMEA Service Management DA
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Mar 2016 - May 2020
- Responsible for quality of services provided to customers in Europe, Middle East and Africa. - Ensuring SLA targets, KPIs and Customer Satisfaction targets are achieved.- Working with EMEA Operational Market Directors, focusing on key improvement areas within the region - Participate/Lead in client escalations. - Member of the site management team - site strategy definition, setting and execute the yearly plan.
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Operations Manager- Google Enterprise
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Aug 2014 - Feb 2016
- Led 80+ people. - People development. - Financial results (P&L). - SLAs/KPI results.- Weekly, Monthly and Quarterly Business Reviews.- Created and developed very successful sales team. - Increased revenue with more than 300%.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Availability Lead
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Jan 2014 - Jul 2014
- Implemented Availability Management process, in accordance with customer contractual agreement. - Conducted reviews of the effectiveness and efficiency of the process within the account. - Developed and maintain the Availability Plan. - Successfully led a team of 15 highly qualified engineers and managers.- In Scope -5 Data Centers, 50+ locations, 200+ applications, 70 000+ end users
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Production Environment Manager (PEM)
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Nov 2012 - Dec 2013
- Aligning customers’ business needs and priorities with IT service and delivery organization- Managed customer escalation on Director/VP level. - 5 quarters in a row without a single financial loss for the customer due to IT issues
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Lean Six Sigma Manager
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May 2012 - Dec 2012
- Successfully led 3 major improvement projects- Annual financial benefits – more than 250 000$- Completed Greenbelt certification program
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Account Process Manager - Incident Management Process
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May 2010 - May 2012
- Successfully handle the communication, optimization, and improvement of Incident Management, Strategic Incident Management, and Crisis Management processes. - Ensure key process elements are executed by involved organizations. - Create and deliver trainings for the above processes. - Successfully passed 2 internal audits (with score 4 out of 5- the highest possible result for a new account) - Successfully passed SOX audit (Sarbanes–Oxley)
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Senior Service Support Engineer
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Jun 2006 - Apr 2010
- Responsible for ticket handling/escalation- Hotline support- Deliver tech training to colleagues and customers - Field trials and maintaining the Lab equipment - More than 3 years 100% SLAs targets met- Automatic Failure Report team - responsible for troubleshooting and escalation of automatically generated tickets - 100% SLAs target met
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Consultant
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Jan 2001 - Sep 2002
Computer systems assembly and salesLAN building up and administration
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Education
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2011 - 2014
New Bulgarian University - Sofia
Master's degree, Executive Management in the Telecommunications -
2009 - 2011
National Sports Academy “Vasil Levski” – Sofia
Bachelor's degree, Sports teacher -
2002 - 2007
Technical University of Varna
Bachelor, computer science -
1997 - 2002
High School of Electronics “M.V.Lomonosov”
Level 3 Technician – computer systems specialist, Digital and Computer Systems
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