Experience

William Hill Services Bulgaria

• Bulgaria
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Italian Casino VIP Manager

  • Jan 2009 - Present

  Key Clients Management: - Delivering high quality Customer Service - Developing Marketing strategies - Creating promotional campaigns and tailor-made offers for VIP clients and monitoring their performance - Keeping record of stats and KPIs - Analyzing activity and preference data in order to target the right customers - Providing reports and insight on market performance - Working closely with various Departments to secure smooth processes and avoid customer friction Key Clients Management: - Delivering high quality Customer Service - Developing Marketing strategies - Creating promotional campaigns and tailor-made offers for VIP clients and monitoring their performance - Keeping record of stats and KPIs - Analyzing activity and preference data in order to target the right customers - Providing reports and insight on market performance - Working closely with various Departments to secure smooth processes and avoid customer friction



Playtech Managed Services

• Bulgaria
• Gambling Facilities and Casinos
• 100 - 200 Employee

• VIP Clients Manager for the Italian Market

  • Sep 2007 - Jan 2009

  Key Clients Manager Key Clients Manager



A Data Pro

• Bulgaria
• Information Services
• 200 - 300 Employee

• Database Operator

  • Jun 2004 - Aug 2007

  News indexing, Web Content Project News indexing, Web Content Project



M. Cinematografica Srl

• Personal Interpreter

  • Dec 2005 - Dec 2005

  Personal interpreter of Bulgarian actor Djoko Rossich in an Italian motion picture production. Personal interpreter of Bulgarian actor Djoko Rossich in an Italian motion picture production.



Coral Hotel

• Guide

  • Jul 2003 - Sep 2003



"Vsichko za Varna" magazine

• Assistant, translator

  • Jan 1999 - Dec 2000

  Translating Italian lifestyle articles. Translating Italian lifestyle articles.