Jacob Havndrup Jensen
IT Support & Systems at Danish Aerospace Company A/S- Claim this Profile
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Danish Native or bilingual proficiency
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English Full professional proficiency
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German Limited working proficiency
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French Elementary proficiency
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Norwegian Limited working proficiency
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Swedish Limited working proficiency
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Spanish Elementary proficiency
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Bio
Ole Christiansen
When I was IT Manager in Esoft Jacob was responsible for the european IT support team and he was a key contributor in ensuring a very high availability of the production critical IT systems in the company. The business units Jacob supported was all key elements of the value chain in Esoft and included field systems used by traveling photographers, Customer Service Desk, backoffice systems as well as telecom systems. Jacob had constantly high focus on our ITIL process and ensured prompt and professional incident handling as well as a proper follow up with the associated problem management. He constantly build a reputation as the go-to guy for all IT problems, big or small, the employees encountered, and even during hectic periods Jacob maintained a very service-minded and friendly attitude towards all colleagues and got the problems fixed in a calm and professional way. Should you ever be in need for a service-minded and detail oriented support engineer then Jacob will be an excellent choice.
Michael Sloth
Jacob har jobbet hos Esoft som IT - supporter i en årrække, med stor loyalitet til virksomheden og kollegaer. Altid klar til at give en hjælpende hånd i arbejdstid og udenfor arbejdstid, så med andre ord aktiv garant for at vi kunne holde gang i "butikken". Varmeste anbefalinger af Jacob herfra!
Ole Christiansen
When I was IT Manager in Esoft Jacob was responsible for the european IT support team and he was a key contributor in ensuring a very high availability of the production critical IT systems in the company. The business units Jacob supported was all key elements of the value chain in Esoft and included field systems used by traveling photographers, Customer Service Desk, backoffice systems as well as telecom systems. Jacob had constantly high focus on our ITIL process and ensured prompt and professional incident handling as well as a proper follow up with the associated problem management. He constantly build a reputation as the go-to guy for all IT problems, big or small, the employees encountered, and even during hectic periods Jacob maintained a very service-minded and friendly attitude towards all colleagues and got the problems fixed in a calm and professional way. Should you ever be in need for a service-minded and detail oriented support engineer then Jacob will be an excellent choice.
Michael Sloth
Jacob har jobbet hos Esoft som IT - supporter i en årrække, med stor loyalitet til virksomheden og kollegaer. Altid klar til at give en hjælpende hånd i arbejdstid og udenfor arbejdstid, så med andre ord aktiv garant for at vi kunne holde gang i "butikken". Varmeste anbefalinger af Jacob herfra!
Ole Christiansen
When I was IT Manager in Esoft Jacob was responsible for the european IT support team and he was a key contributor in ensuring a very high availability of the production critical IT systems in the company. The business units Jacob supported was all key elements of the value chain in Esoft and included field systems used by traveling photographers, Customer Service Desk, backoffice systems as well as telecom systems. Jacob had constantly high focus on our ITIL process and ensured prompt and professional incident handling as well as a proper follow up with the associated problem management. He constantly build a reputation as the go-to guy for all IT problems, big or small, the employees encountered, and even during hectic periods Jacob maintained a very service-minded and friendly attitude towards all colleagues and got the problems fixed in a calm and professional way. Should you ever be in need for a service-minded and detail oriented support engineer then Jacob will be an excellent choice.
Michael Sloth
Jacob har jobbet hos Esoft som IT - supporter i en årrække, med stor loyalitet til virksomheden og kollegaer. Altid klar til at give en hjælpende hånd i arbejdstid og udenfor arbejdstid, så med andre ord aktiv garant for at vi kunne holde gang i "butikken". Varmeste anbefalinger af Jacob herfra!
Ole Christiansen
When I was IT Manager in Esoft Jacob was responsible for the european IT support team and he was a key contributor in ensuring a very high availability of the production critical IT systems in the company. The business units Jacob supported was all key elements of the value chain in Esoft and included field systems used by traveling photographers, Customer Service Desk, backoffice systems as well as telecom systems. Jacob had constantly high focus on our ITIL process and ensured prompt and professional incident handling as well as a proper follow up with the associated problem management. He constantly build a reputation as the go-to guy for all IT problems, big or small, the employees encountered, and even during hectic periods Jacob maintained a very service-minded and friendly attitude towards all colleagues and got the problems fixed in a calm and professional way. Should you ever be in need for a service-minded and detail oriented support engineer then Jacob will be an excellent choice.
Michael Sloth
Jacob har jobbet hos Esoft som IT - supporter i en årrække, med stor loyalitet til virksomheden og kollegaer. Altid klar til at give en hjælpende hånd i arbejdstid og udenfor arbejdstid, så med andre ord aktiv garant for at vi kunne holde gang i "butikken". Varmeste anbefalinger af Jacob herfra!
Experience
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Danish Aerospace Company A/S
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Denmark
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Defense and Space Manufacturing
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1 - 100 Employee
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IT Support & Systems
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Sep 2020 - Present
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Elgiganten A/S
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Denmark
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Computers and Electronics Manufacturing
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700 & Above Employee
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KNOWHOW Specialist
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Jun 2013 - Present
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Salesman
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Feb 2011 - Apr 2014
Salesman, selling computers, tablets, gaming consoles, cameras and printers. Occasionally also selling other consumer electronics like TVs, DVD and Blu-ray players etc. Finding the right product for the customer and the right price. Setting up computers and tablets to make the user experience easier for the customer.
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Esoft
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Denmark
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Media Production
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100 - 200 Employee
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IT Support
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Jul 2014 - Mar 2019
Key tasks: System admin for offices in Denmark, Sweden, Spain and Vietnam. Main IT support contact for European offices. Selecting and buying hardware across the countries. Negotiating and buying software licenses, Citrix, Microsoft, Adobe etc. Monitoring and assigning incoming IT incidents via Jira task management software. Writing and publishing documentation in Confluence collaboration software. Daily administration of Microsoft Active Directory and Google Apps for Work (G Suite). Local and remote support tasks for both Windows and Apple workstations. Show less
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Marketing Assistant
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May 2010 - May 2013
Managing the website in multiple languages (Danish, English, German, Swedish and Norwegian). Writing product descriptions, translating material from manufacturers like user manuals etc. Creating marketing and point of sale material.Testing product samples from Asia to ensure that they live up to European standards and demands.
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Web Assistant - Trainee
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Jan 2010 - Apr 2010
Updating the website and other things in the marketing department
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Elgiganten A/S
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Denmark
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Computers and Electronics Manufacturing
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700 & Above Employee
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PC Supporter
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Sep 2009 - Dec 2009
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Warehouse Assistant
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Oct 2008 - Sep 2009
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Warehouse Employee
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May 2006 - Oct 2008
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Warehouse Assistant
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Oct 2005 - May 2006
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Education
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2008 - 2014
University of Southern Denmark
Bachelor's Degree, English, IT, Marketing and Communication -
2019 - 2019
SDE College
Vocational education, IT supporter -
2006 - 2008
Tietgen Business College
Academy Profession Degree, Multimedia Design and Communication - International Class -
2003 - 2006
Tietgen Business College
Higher Commercial Examination Programme, Business, Language and Culture - International Class
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