Senior Network Engineer

• Aug 2022 - Present

Network Engineer

• Jul 2020 - Aug 2022

Responsible for overall day-to-day network management, including managing Critical issues to resolution and adjusting to priority requests to support the Business requirement; Conducting Network audit in the current environment to identify the gaps and challenges in the technology, team expertise, process, documentations etc. and deploying the service improvement plan; Managing the technical escalations / elevated support for maintaining service level agreements; Overall people management of the Level 1 & level 2 network operations Team, including performance feedback, career development, mentor counselling, and resource management; Following ITIL methodology, and utilising the existing Eurofins Policies and Procedures; Design, validate and update the networking standards and all global and regional objects of which you are responsible, maintaining objectives regarding the general functional attributes, as a member of COC NETWORK; Own, configure and manage the corporate solutions for VOIP, load-balancing, end-point protection, corporate WAN reporting, VPN (including SSLVPN); Follow Eurofins Change Management Processes to own and manage the Network Changes from start to finish; Participate in SWOT analysis/Proactive Problem Management and contribute to the improvement of Network services’ health; Actively involve and complete the assigned Projects related to Network tools and Technologies. New site VOIP, Data integrations etc. Show less

Founder

• Jun 2019 - Jul 2020

I launched a lawn care company and it started with a simple lawn rake and now we are at 17 customers and 22 lawns, and growing! I started this from my garage space in my apartment building with a couple rakes, and now we’re running two crews. Starting a business is hard work and doing the job itself is the easiest part. Logistics and administrative overhead take a lot of time, but it’s worth it. Our customers have been super awesome and great to work with and it’s their continue trust that we can do an awesome job that keeps this business moving forward. It started with a rake, and look where we’re headed! If we can help take care of your lawn, reach out to us and see how beautiful we can make your lawn. Show less

Engineer III - Voice/Network

• Mar 2019 - Jul 2020

Voice & Collaboration provides advanced network implementation, support and troubleshooting services related to Cisco collaboration, voice, and video technologies. This position maintains constant contact with customers to ensure that services conform to requirements. Responsibilities • Implementation and support of Cisco voice technologies, including UCM, Unity Connections, UCCX, CWMS, and Webex. • Research and engineer technology based upon capacity or functionality requirements. • Implement tactical plans to meet the timelines and to ensure minimal disruption to the Customer environment. • Assist with development of documentation for standards requirements within the department. • Create documentation for both internal use and customer deliverables. Produce complete system requirements and/or specifications as appropriate. • Keep up-to-date with changes in technology (i.e. attend conferences or training, complete vendor provided trainings, review/study technical journals). Show less

Senior Telecommunications Engineer

• Aug 2018 - Mar 2019

Deliver top tier Global Network infrastructure and work to architect stable, scalable, resilient Telecom solutions. Primary Accountabilities/Responsibilities: Administers all facets of Cisco telephony systems. Manages all domestic and international voice and data contracts and services. Ensures telecommunication systems, processes, and services are clearly documented. Participates in ongoing maintenance, testing, and governance of business continuity and disaster recovery plans. Plan, design, implement, and provide ongoing support of Telecom solutions of high complexity to fulfill business needs for performance and cost benefits Serve as a technical lead for hardware installation, configuration, and operational support of Telecom infrastructure. Provide 3rd level technical support to clients and to technical teams within INTL to resolve telecom issues and to support the implementation of new solutions. Evaluate new technology and bring opportunities forward that would improve the future Telecom architecture, performance, and services Build and maintain relationships with teams and third parties on Telecom development or support issues CUCM, CUC, CUP, Cisco Switches, Routers, and more. vmWare vCenter/ESXI 5.5+ Cisco UCS B and C Series servers. Nexus 5k, 3k, 2k switches WebEx, Video Conferencing, Jabber, etc. Responsible for ongoing evaluation and administration of mobile device strategy. Implementation and enforcing standards throughout telecom infrastructure Manage a global, multi-cluster enterprise phone system Excellent communication & customer service skills In depth knowledge of voice/data design & industry standards Strong understanding of Voice over IP quality troubleshooting Show less

Senior Network Administrator

• Apr 2015 - Aug 2018

I am the telecommunication expert responsible for the voice communications of the Casey's Corporate office. I also assist with the administration of the LAN/WAN network utilizing the Cisco Nexus Platform (5k/2k), along with Cisco 6800/6880ia's. I administer the WAN circuits with our carriers. Besides typical route/switch I also administer our Cisco 5515 Firewalls. Object additions, ACL add/changes/removals, software updates etc. The Avaya Aura CM platform is currently H.323 (IP) with some legacy Analog and Digital phones still in production. Avaya 650/450G/430G chassis Avaya Aura 6.3 Avaya Systems Platform 6.3 Successful implementation and adoption of Cisco Spark and WebEx applications for over 1100 users. Implemented Cisco Expressway Edge/Core servers along with Media Services node for Hybrid services. Received Cisco Meraki Network Operator certification. I orchestrated the overhaul of the Avaya core to a Cisco UCS Unified Communications. Cisco Collaboration 11.5 Suite ( Communication Manager, Unity, IM&P, Contact Center, Spark etc). This project is nearing completion and is in the deployment phase. Implemented Cisco UCS 5808and Fabric Interconnects. I installed the Cisco UC environment on the UCS environment. I also successfully migrated from legacy T1's to SIP carriers. We also migrated from H.323 to a full end to end SIP solution. Show less

IT Manager

• Jan 2015 - Apr 2015

Summary: Lead a team of technicians that provide IT Managed services. Research and implement IT solutions from a monitoring platform to Hosted PBX services. Coordinate and troubleshoot service issues with clients. Identify and correct infrastructure issues. Provide IT forecasting internally as well as to business clients. Provide sales engineering to our sales team. Equipment Supported: Firewalls: Zyxel USG series: Configured for IP/SEC Site to Site VPN as well as Firewall/Gateway Cisco ASA 5510: Configured for Site to Site IP/Sec VPN. Switches: Zyxel GS series. Server: Windows Server 2008 R2: Exchange, Microsoft DC/AD - File Services Windows Server 2012: Deployment with AD and Files Services. CentOS: Deployment and configuration to support NMS. VmWare: ESXI 5.5 deployment and support. I supported multiple business clients from various backgrounds. This support typically ranges from end point support to network/systems engineering and deployment. I assisted with implementing ITIL foundations using Zendesk. I also was in the phases of engineering hosted PBX services using the NEC Univerge 3C platform. This would have co-located with CMTEL in Bloomfield and had SIP trunks to Alliance Tech out of Des Moines, leveraging the INS network for backhaul. Show less

MCG Systems Administrator

• Feb 2013 - Jan 2015

Install and update operating systems, business software, and network communication packages. · Monitor and conduct load leveling of network traffic and servers. · Conduct system backups periodically. · Identify and correct bottlenecks in communication pathways. · Analyze and forecast modernization and upgrade requirements. · Identify configuration management issues to be resolved and resolve user problems associated with node to node connectivity. · Provide technical expertise, instruction and support to system users. · Coordinate and troubleshoot service-provisioning issues with MCG business partners. Equipment Supported: Optical Transport: Optical Solutions FD500 - Installation, Configuration, and Implementation Calix B6 - Active Ethernet - Installation, Configuration, and Implementation Firewalls: Sonicwall NSA 3600 - Configuration of NAT and Firewall Rules Juniper Netscreen - Configuration of VPN and Firewall Rules Routers/Switches Extreme Black Diamond 8806: Installation, Configuration and Implementation Extreme X440/X460 Switches; Installation, Configuration, and Implementation Servers: Windows Server 2008 R2: AD/Exchange Windows Server 2012: DC/AD RHEL 4.5 - Minerva Middleware for multicast/STB deployment CentOS 4-6.5 - DHCP and DNS services. ESXI 5.5 - VMWARE including vCenter w/ vMotion Dell Equalogic SAN HQ Show less

Enterprise IP Engineer 1

• Jan 2012 - Feb 2013

GENERAL RESPONSIBILITIES:Perform design, installation, configuration and testing of networks for Mediacom Business customers. Provide onsite support for customers with technical issues, as neededSPECIFIC RESPONSIBILITIES:• Submit optical network designs for review and approval• Create and submit purchasing documents for new network equipment and track orders• Occasionally meet with potential customers to provide pre-sales engineering support.• Install networking equipment in Mediacom headends and customer premises, according to Mediacom standards• Perform onsite maintenance and support work as directed, both during and after normal business hours• Communicate with the various internal engineering groups and NOCs to coordinate Enterprise activities, with a goal of minimizing downtime and providing a quality experience for the customer. • Travel as required within the Division to complete assigned installation and maintenance tasks• Submit RFP and budget proposals for potential enterprise customers. Show less

NOC Analyst - Optical Transport

• Apr 2010 - Jan 2012

Work in a high paced Network Operations Center monitoring and triaging events within the network. This includes Nortel/Huawei Optical transport, VTN/VOD, HSD, and VoIP services. I work closely with NOC Operators to provide direction on impacting events with a primary focus on Optical Transport.Provide network monitoring via Solarwinds, Netcool, Precision TN, and Transmode.SpecialtiesI currently focus my attention on Optical platforms such as, Nortel 3000/5000/6000 series, Huawei 1600/6800 series, NEC 101, 301 and 3000 series, and MRV. Network Fault Management. Outage impact mitigation. MS-DOS Microsoft Window 9x/ME/XP/Vista/MacOS, Microsoft Word, Excel,Access, Outlook, PowerPoint, Cisco/Nortel equipment. BMC Remedy.; 1 year 6 months)2 recommendations available upon requestIsolate and repair network outages within our Optical network.Monitor and triage optical alarms generated from the following equipment: Ciena 3000/5000 and 6000 series; Huawei 1600/6800 series; NEC 101/EDU, 301 and 3000 series optical platforms.Develop processes and training material encompassing optical related material. Show less

NOC Analyst

• Jan 2010 - Jan 2012

General Responsibilities: Responsible for monitoring the NOC and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures. Coordinating the NOC response to alarms/events and ensuring standard, daily processes are followed. Act as a lead for Tier 3’s for daily activities and in response to alarms/events. Specific Responsibilities: Troubleshoot and monitor activity through the network. Interact with Field Technicians within various regions across the country in maintaining a service infrastructure that delivers Video, High Speed data and Telephony services. Maintain service level agreements by maintaining NOC escalation time lines and continuous re-assessment of open issues. Isolate and diagnose faults and manage resolution with appropriate department. Interact with departments to address issues identified within the network. Participate in updating present written processes and in the development of new processes, in conjunction with the NOC manager. Generate reports on issue and network trends. Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems Actively work with NOC Tier 3 group, OSS engineering and external Service Providers on problem resolution activities. Other duties as assig Show less