Business Analyst

• Oct 2019 - Present

SAP RE-FX Consultant

• Aug 2017 - Oct 2019

o Talaat Moustafa Group (TMG)– SAP S4/HANA TMG CONVERSION • Conduct the analysis sessions with Sales, Administration, and Legal & IT team to determine AS-IS situation. • Prepare Fit Gap analysis document • Prepare the realization phaseo M2 development – SAP S/4HANA Implementation • Conduct analysis session to create the blueprint document for M2 business process.o Madinet Nasr for Housing & Development - MNHD • Development Changes and support on ERPo Misr Italia Development Group- MIG • Development changes on ERP to keep the business dynamic o IWAN Developments • SAP system Implementation team member

IT Applications Service Analyst

• Jul 2013 - Jul 2017

o Operation support for IT applicationso Ensuring the integration of all systems componentso Writing and maintaining documentation.o Perform primarily training to all employees whenever needed. o Participate in new or modified IT Applications projects o Identification the opportunities for continues improvement on Systems, processes and practices to meet the international best practice. o Improvement of business processes, cost reduction and productivity improvement.o Software Environment: • Oracle O2C – Order to cash cycle• SalesBuzz :• Standalone Version : AR, AP, GL, Merchandising & Admin• Oracle package integration• SAP Business Object – Universe designer and Deski Reportso Delivered Projects:• Afia International Company - Sales Buzz Implementation • El Maleka and Italiano Pasta – Formerly El Maleka for food industries – SalesBuzz Implementation• SalesBuzz new promotion schema• SOTI: Enterprise Mobility Solutions implementation• GPS – Customers proof of Visit • Connectify Hotspot Application rollout - backup solution for PDA connection sync issues

Senior Sales Distribution Supervisor/ Sales Analyst

• Jul 2012 - Jun 2013

• Leading, directing, supervising and motivating the sales team in order to achieve the overallcorporate sales objectives.• Set the distribution strategy and action plans for the subordinates.• Analyze the effectiveness of the sales operations, recommend and implement changes based onfindings & KPI's.• Analyze sales reports received on daily basis from subordinates, recommend and Submit changes for improvement• Assist Sales Area Manager in setting strategic plans to maintain and reach new areas.• Enhance & maintain professional relations with the key accounts.

Assistant Manager

• Oct 2009 - Jun 2012

• Business Correspondences, Negotiations & Handling Objections.• Finishing the contract agreement & tracking the shipment.• Manage the Suppliers' accounts.• Coordinate the meeting outside with the suppliers.• Creating monthly & quarterly reports summarize Creditors & Debtors. • Business Correspondences, Negotiations & Handling Objections.• Finishing the contract agreement & tracking the shipment.• Manage the Suppliers' accounts.• Coordinate the meeting outside with the suppliers.• Creating monthly & quarterly reports summarize Creditors & Debtors.

Technical support specialist

• Jun 2007 - Nov 2008

Finish deals with vendors on PC Spare parts and distribute them to our B2b customers.Manage maintenance requests from customers and assign them to service desk team. Finish deals with vendors on PC Spare parts and distribute them to our B2b customers.Manage maintenance requests from customers and assign them to service desk team.