Experience

Dreamscape Companies

• United States
• Real Estate
• 1 - 100 Employee

• Workforce Management

  • Aug 2023 - Present



The Venetian Resort Las Vegas

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Executive Director - Workforce

  • Jul 2021 - Aug 2023



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Director of Labor Analytics

  • Feb 2017 - Jul 2021



The Mirage

• United States
• Hospitality
• 500 - 600 Employee

• Director of Workforce Management

  • Feb 2016 - Feb 2017

  • Assist in the development of both short and long term staffing and scheduling strategies for optimum performance. • Provide insight and feedback with regard to financial oversight, i.e., unit cost, roll rate, staffing and overall budgetary impact(s). • Utilize analysis opportunities based on all available data to support the development of opportunities for process, performance and efficiency improvements. • Establish workforce specialist staff designed to perform the real time management of intraday center performance as well as the compilation and distribution of departmental MIS. • Provide guidance and expertise in the development, revision and distribution of functional reporting mechanisms for all performance aspects of the casino. • Create and maintain reporting standards at all levels. • Maintain report formatting and data presentation to conform to corporate reporting standards at all levels. • Develop qualitative statistical analysis that analyzes available data with regard to inbound traffic patterns, work force scheduling, call forecasting, adherence modeling and call flow parameters. • Leverage reporting capabilities to provide management with various analyses derived from extracted data. • Translate business questions and requirements into reports and assessments that encompass the overall functions of all inbound traffic. • Maintain data and report availability on intranet reporting infrastructure. • Identify requirements, create, validate, and distribute ad-hoc analyses. • Partner with business requirements analyst to identify and understand source data systems. • Work with department training staff to schedule, facilitate, and verify application training for specific user groups. Show less

• Manager Workforce Management

  • Jun 2015 - Feb 2016

  •Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director.•Provides input into the strategic plan consistent with the strategic vision of the division.•Provides input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability for the company.•Manage Human Resources responsibilities for assigned department to include: hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.•Develop and implement department goals for the entire property in regards to FTE’s, vacation quotas and scheduling.•Performs special adhoc reports working with senior management and auditing Virtual Roster/Kronos for cost savings opportunities.•Develop and coordinate standardized processes and policies for every department.•Analyze staffing data provided by department and Finance and make recommendations to senior management.•Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements.•Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit.•Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary.•Actively advise and provide guidance to the business units around scheduling, labor management and leave management.•Act as the Director in their absence. Show less

• Workforce Management Specialist

  • Feb 2015 - May 2015

  • Conduct analysis to understand the staffing requirements of departments.• Develop schedules based on analysis and trends.• Prepare reports detailing productivity for management.• Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements.• Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit.• Work with department heads to adjust staffing models and approve schedule changes independently as necessary.• Deliver best practice scheduling, rotation design and reporting to maintain consistency among business units.• Actively advise and provide guidance to the business units around scheduling, labor management and leave management.• Determine appropriate times to close stations/tables and call employees into work or grant employees company requested early outs as necessary.• Ensure scheduling practice is developed in line with legislative requirements and local law protecting the company and employee interest.• Analyze the scheduled versus actual labor used across the business to identify trends in business activity. Show less



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• Centralized Scheduling Planner

  • Aug 2013 - Dec 2014

  • Assisted the new Baltimore Horseshoe Centralized Scheduling department in setting up volume metrics, work rules, conversion rules and workloads to produce weekly schedules using Digital Instinct software. Also, provided training to the Centralized Scheduling planners on local policies and payroll auditing procedures. • Assisted the Atlantic City Harrah’s Centralized Scheduling department in setting up new departments in Digital Instinct software, aligning their departmental procedures with their local Collective Bargaining Agreement, and completed realignment of current shifts to ensure maximization of full time employees. • Provide training of Centralized Scheduling procedures to department managers and supervisors to ensure the effective collaboration between the departments. • Performed labor studies to determine efficient labor standards to increase service scores at three different Caesar’s properties. • Reviewed local Collective Bargaining Agreements and/or Employee Handbooks to ensure compliance when scheduling and performing realignments and discipline. • Assisted departments in aligning their current productivity and labor hours to increase revenue and service scores. Thoroughly studied current procedures for possible opportunities to increase efficiency. • Handled all payroll related, post schedule changes, PTO approvals and scheduled switches. • Responsible for accurately recording and tracking FMLA, department policy infractions, exception assignments as well as producing and tracking documentation for performance feedback. • Provided employees with resolutions to schedule and payroll issues. Show less



Housing Authority of the County of Riverside

• Indio, CA

• Housing Specialist

  • Nov 2007 - Jul 2013

  • Determined applicant’s eligibility and participant’s continued eligibility for assisted housing programs utilizing established timelines, agency policies, and federal regulations. Answered questions and provided information to the public; investigated complaints and implemented corrective action. • Provided support in the preparation of training manuals. Identified training needs based on processes, changes and other factors. Completed on-the-job training with new Housing Specialists. • Prepared and executed lease agreements between the Housing Authority and tenants: calculate tenant’s rent; initiate the collection of repayments from tenants. Resolve tenant account balance inaccuracies. • Provided opportunities for education, job training, counseling and other forms of social service assistance, while living in assisted housing under the FSS program. Initiated contracts, goal-setting, scholarships and graduations. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2003 - Jul 2006

  • Ensured adherence to applicable wage and hour laws for nonexempt partners and minors and utilized all operational tools to plan for and achieve operational excellence in the store, including hiring, training and development, performance management, payroll, and workplace scheduling. • Provided partners with feedback and developmental opportunities to build effective teams. Actively managed store partners by regularly conducting performance assessments and setting challenging goals to improve partner performance. Reduced turn-over rate by working with team to promote a united team environment. • Product management, including ordering, receiving, price changes, handling damaged products, and returns. • Constantly reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. Show less



Shilo Inns Suites Hotels

• United States
• Hospitality
• 100 - 200 Employee

• Assistant General Manager

  • Sep 1997 - Sep 2003

  • Assisted the General Manager in maintaining optimum occupancy, profitability and function. Maximized nightly gross rate by 10% over previous years by analyzing occupancy records to anticipate changes in demand. • Established and maintained positive/genuine relationships with staff and customers and demonstrated effective and consistent communication, while serving as a liaison between corporate office, staff and guests. • Assisted with budget preparation, accounts receivable, accounts payable duties and ensured adherence to applicable wage and hour laws for minor, full-time and part-time staff members; completed night audits on a regular basis. • Selected, recruited, trained and continually developed team members; coordinated full reorganization of front desk staff and procedures at Mammoth Lakes and Yuma properties. Completed staff evaluations and recommendations. • Used the ability to exercise emotional control and self-discipline, to behave responsibly and learn from past experience. Demonstrated stability under pressure. Facilitated realistic commitments and follow through. Show less