Leonardo Battaglia

Information Technology Help Desk Manager at Bernard Chaus, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area
Languages
  • Spanish Native or bilingual proficiency
Skills

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Bio

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5.0

/5.0
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Rose Panicali

Leo was a key member of the technical support team at United Retail. His professionalism was equally matched by his technical expertise. He was instrumental in keeping my division working through their IT problems. He was genuinely interested in solving our problems quickly. He was always a pleasure to work with.

William Jereb

Whenever I had a computer problem at United Retail, Leo was the guy I went to solve my problem. He is very well versed in all applications as well as knowing how to deal with any network problems that may occur. Any company that hired Leo would have quite an asset.

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Credentials

  • A+ Certification
    -
  • Dell Certified Systems Expert
    -
  • IBM Certified Technician
    -
  • Network + Certification
    -
  • Sophos Anti-Virus Specialist Certification
    -

Experience

  • BCI Brands
    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Information Technology Help Desk Manager
      • Jun 2019 - Present

  • Stryker
    • United States
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Sr. Deskside Support Engineer (Pomeroy)
      • Jun 2016 - May 2019

  • Hackensack Board of Education – Hackensack, NJ
    • Hardware/Software Support Engineer
      • Jul 2010 - Jun 2016

      Provide hardware/software support to staff, administrators, and students throughout the school district. * Spearheaded development, planning, and execution of 1:1 iPad project. Provide hardware/software support to staff, administrators, and students throughout the school district. * Spearheaded development, planning, and execution of 1:1 iPad project.

  • RENNER BROWN, INC. – Edison, NJ
    • Trade Floor Support Engineer – CompuCom / Credit Suisse
      • Jul 2009 - Jun 2010

      Ensured all trader computers worked properly. Responded to trouble tickets on the trade floor during trading hours. * Consistently met five-minute SLA goal on trade floor with more than 2K traders. * Completed 15 IMAC projects (installs, moves, adds, changes) in one year. Ensured all trader computers worked properly. Responded to trouble tickets on the trade floor during trading hours. * Consistently met five-minute SLA goal on trade floor with more than 2K traders. * Completed 15 IMAC projects (installs, moves, adds, changes) in one year.

  • HUNTER GREEN ASSOCIATES, INC. – New York, NY
    • Hardware Support Engineer – Northrop Group Consultant / Barclays Capital
      • Feb 2009 - Mar 2009

      Coordinated support visits, troubleshot issues via phone support, and serviced Dell and HP desktop/laptop systems. * Supported 10K traders and sales management personnel. Coordinated support visits, troubleshot issues via phone support, and serviced Dell and HP desktop/laptop systems. * Supported 10K traders and sales management personnel.

  • UNITED RETAIL GROUP, INC. – Rochelle Park, NJ
    • Rochelle Park, NJ
    • Senior Level 2 Desktop Support
      • Jan 2005 - Oct 2008

      Built, configured, upgraded, and administered multiple servers and operating systems including telephone services for 450 home office, remote, and distribution center users. * Named 2005 Rookie of the Year for initiating and leading roll-out of new IBM laptops to 150 District Managers nationwide. * Recognized with 2006 Innovation Award for introducing use of LANDesk Management Suite to schedule and execute overnight deployment of OS images. Built, configured, upgraded, and administered multiple servers and operating systems including telephone services for 450 home office, remote, and distribution center users. * Named 2005 Rookie of the Year for initiating and leading roll-out of new IBM laptops to 150 District Managers nationwide. * Recognized with 2006 Innovation Award for introducing use of LANDesk Management Suite to schedule and execute overnight deployment of OS images.

  • Qualxserv
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Technician
      • Aug 2004 - Jan 2005

      • Provided field service support for Dell and IBM customers, (Business and Residential). • Coordinated daily site visits with Home Office and scheduled time with each of the various stops needing support. • Replaced parts on IBM and Dell Workstations and Laptops. • Provided field service support for Dell and IBM customers, (Business and Residential). • Coordinated daily site visits with Home Office and scheduled time with each of the various stops needing support. • Replaced parts on IBM and Dell Workstations and Laptops.

  • GENESIS COMPUTER NETWORK SERVICES, INC. – Hawthorne, NJ
    • Hawthorne, New Jersey
    • Network Manager
      • Apr 2000 - Apr 2004

      Provided network management support and troubleshooting for large and small corporate clients. * Upgraded existing server capabilities through new server installations and configurations. Provided network management support and troubleshooting for large and small corporate clients. * Upgraded existing server capabilities through new server installations and configurations.

Education

  • Western Governors University
    Bachelor of Arts (B.A.), Information Technology
  • Chubb Institute
    Diploma in Computer System Support/Help Desk, Honor Student and Technical Tutor
    1999 - 1999

Community

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