Experience

Arbitration Forums, Inc.

• United States
• Insurance
• 100 - 200 Employee

• Technical Support Specialist - Help Desk

  • Feb 2022 - Present

  Tampa, Florida, United States

• Member Service Representative

  • Jan 2021 - Feb 2022

  Tampa, Florida, United States



ChemTreat

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Corporate Services - West Coast

  • Aug 2018 - Jan 2021

  Richmond, Virginia Area



IBMSECU

• Member Services Specialist

  • Apr 2017 - Jun 2018

  West Palm Beach, Florida Area Customer Service Specialist assisting our members with a number of our products. Answering calls from the membership on account balances, funds transfers, account updates, account conversions, account fraud, ordering new debit/credit cards/checks, balance transfers, assisting the members with navigating the online banking system, promoting new products and services and any additional services or assistance the members require.



Arbitration Forums, Inc.

• United States
• Insurance
• 100 - 200 Employee

• Arbitrator On-Boarding

  • Dec 1997 - Jan 2017

  Tampa/St. Petersburg, Florida Area • Implementation Team Lead/Arbitrator On-Boarding- coordinating with the Training Department to ensure that the potential arbitrators are setup in our system to begin their training process. Register potential arbitrators for required exams in their journey to become an active Arbitration Arbitrator. Monitor the progress of the potential arbitrators from the initial receipt of the Arbitrator Profile Form to the end of their journey in achieving any and all certifications desired. Activate… Show more • Implementation Team Lead/Arbitrator On-Boarding- coordinating with the Training Department to ensure that the potential arbitrators are setup in our system to begin their training process. Register potential arbitrators for required exams in their journey to become an active Arbitration Arbitrator. Monitor the progress of the potential arbitrators from the initial receipt of the Arbitrator Profile Form to the end of their journey in achieving any and all certifications desired. Activate the arbitrators upon completion of their process and remain a source though out their exams and after becoming active. • Service Quality Specialist - **RELOCATION TO TAMPA FL** Service Quality Representative - Review post decision inquires regarding clerical/jurisdictional errors made in the arbitration process. Reissuing amended rulings or responding to the members advising how the ruling is either Final and Binding also apply the rules within the response to explain the decision made and at times providing additional comments/feedback from the volunteer arbitrator. Coordinating with the volunteer arbitrators in reviewing errors either clerical (in office) or jurisdictional (at hearing) and resolution. • Customer Service Representative Team Lead - Answering calls from incoming members on how to interpret the Rule and Regulations of the organization to apply to the arbitration process. Instructing the members on how to navigate the online system with filing, responding and the rescheduling process. Utilizing my extensive knowledge of the arbitration process to provide support information to the volunteer arbitrators at hearings. • Mail Room Clerk - LEAD Overseeing incoming and out mail for the data center. Processing mail to ensure its delivery to correct departments timely. Handling supply orders for the center. Coordinating outgoing large shipments via UPS, FEDEX etc. Show less