Experience

ARTICLE22

• United States
• Retail
• 1 - 100 Employee

• Wholesale Sales Agent / B2B Consulting

  • Oct 2020 - Present

  Responsible for the Wholesale Sales Channel of ARTICLE22, contacting stockist partners / retailers around the world. Agent for wholesale enquiries, administration and CRM (existing and new). Remote tasks include outreach, email correspondence, product updates to wholesale website, handling samples to be sent, executing new orders and communicating lead times, reconciliation and payment reminders. Reporting monthly sales and providing analytics for KPI’s. Prepare sales projections and creating (online) trade show budgets. Identify opportunities for new business partnerships as well as process improvement and recommend operational changes. Marketing to B2B in our wholesale business channel. Ensure compliance with quality and quantity requirements. Show less

• Business Operations Manager, Head of Production/Logistics and Customer Experience Specialist

  • Oct 2016 - Oct 2020

  Key responsibilities:ARTICLE22 is an all-female small team of 3, cross collaborating to achieve desired outcomes and successful results. My role is predominately the following, but not limited to: • Customer Experience Director – ensuring a win/win outcome was reached for both the customer and the business always with commercial awareness and customer kindness.• Responsible for all office managment, all core business tasks, all e-commerce and all operational support issues including specialist staff/intern training and development programs.• Oversea and manage all aspects of our supply chain. Strategy planning and purchasing of raw materials in Laos within our NGO partnership guidelines for metal collection, sourcing with due diligence and maintaining vendor and supplier relationships, Maintaining quality control, inventory management and stock value at an optimal level.• Establish and maintain quarterly and yearly budgets for forecast planning, buying/purchasing, visual merchandising and sales. Stock optimization and Sustainable purchasing. Ensuring on-time deliverables are achieved.• Monthly reporting of business-related financials for planning including payables, receivables, inventory management, HR/payroll and expenses.• Responsibility for financial and personal success for all retail pop up locations in New York. Manage and support remote location staff with open and continuous communication, ensuring budgets and profitability goals are achieved.• Ecommerce website integration management (Shopify), troubleshooting POS software and hardware issues, shipping all online orders in a timely and efficient manner and optimize the online/offline customer experience with a focus on customer retention vs prospecting.• Identify new partnerships and revenue opportunities which can be scaled. Maintain relationships with external strategic and wholesale partnerships to grow sales globally while maintain a positive ROI. Show less

• Business Consultant

  • Jul 2016 - Oct 2016

  Consulted with company to assess organisational operation, detect challenges and implement solutions to advance business growth. Supported core strategy development for E-Commerce platform, large scale implementation of Inventory Management System, process optimisation, change management, and new technology trainings.• Functioned as mentor and leader to the 2016 Summer Internship Program (3) with ARTICLE22 for business practices : Introduction to Entrepreneurship, Creative Communication & Marketing Research and Implementation, Thoughtful People Management, Sales Fundamentals and Rewarding Customer Experiences, Understanding Business Statistics and Financial Accounting, Understanding Behaviour in Organizations, Critical Thinking and Win/Win Decision Making Techniques, Foundations of Leadership Styles, Strategic Sales, and Project Management. Show less



H&M Group

• Sweden
• Retail
• 700 & Above Employee

• Operations Specialist / Project Manager @ H&M, Creator Studio

  • Jul 2021 - Nov 2022

  www.creatorstudio.com www.trueblanks.com This once in a lifetime opportunity was to create an exciting new business model within the H&M Group, working in a fast-paced environment, creating and building with each iteration of the tech platform being built, complementary to building a True Blanks product line. A role with creative and result driven context with peers that are business driven and thrive to reach common high set goals. The team aimed to challenge the status quo and always wanted to explore new ways of working. Operations Specialist for Creator Studio is an important role in the practical stage of forming the business and reaching the goals, managing operational tasks for internal as well as external stakeholders Responsible for interim operational systems and technology which new tech platform being developed Develop workflows for maximizing operational efficiency Manage parts of onboarding of new vendors and customers Manage True Blank and Perfect Print sampling for print quality and assortment approval Manage logistics and warehousing of internal and extneral product partners SLA follow-up on external as well as internal partners with responsibility to implement changes Ensure operational execution until system support automats fully Stakeholder in developing tech systems, support and increase level of operational automation Understand and have a proven track record from working with start up/entrepreneural endeavours Strong organization skills and the ability to structure and improve operational processes Goal oriented, ability to set ambitious goals and reach / overreach them Strong problem solving and time management skills Excellent communication skills in English both written and verbal Proficient especially Microsoft office.Adaptable and flexible with fast learning of new technology and systems applications. Show less



ByeByeRascal

• Dubai, United Arab Emirates

• Small Business Owner

  • Oct 2014 - Jun 2016

  A successful and passionate small business owner, establishing a start-up boutique brand to distribute ethical jewelry for New York-based company ARTICLE22, across the Middle East. Highly motivated, creative, sales focused and customer driven with proven leadership of diverse, multi-cultural teams. Developed business plan as well as 30/60/90-day operational plan to secure resources, finalise contracts and agreements, and adapt business strategy. Negotiated distribution, logistics, and pricing agreement to maintain stock fulfilment to meet customer demands. Monitored sales, expenses, costs and cash-flow for effective P&L management and appropriate reinvestment of funds to support business growth. • Established integrated marketing campaign to strengthen brand presence and generate sales leads and sales outlets. Achieved positive press coverage in target publications, including cover story in leading UAE-based sustainability magazine, together with presence at over 35 key events and + sales of approx $100K within first 12 months. Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Senior Flight Stewardess / Cabin Crew

  • Jan 2007 - Jun 2016

  Nine years with the largest airline in the Middle East, many of those as a Senior Flight Stewardess - second in charge of the aircraft cabin. Led all aspects of crew management, including performance and development opportunities, communication of updated procedures and strategy, assessment of general crew fitness. Maintained highest standards of safety and security requirements. Managed all operational resources to deliver world-class customer experience and encourage long-term loyalty. Verified all legal and mandatory documents as well as incident documentation. Coached and mentored crew members to deliver customer service excellence and provided on-the-job training. • Preserved corporate image as Senior Customer Relations Leader by ensuring customer service delivery aligns with organisational policies and procedures and managing public relations activities. Show less



DUNE FOOTWEAR LIMITED

• United Kingdom
• Retail

• Executive Personal Assistant

  • Jan 2006 - Dec 2006

  Personal Assistant to the CEO Personal Assistant to the CEO



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Recruitment Consultant

  • Jan 2005 - Dec 2005

  Offsite Recruitment Consultant Offsite Recruitment Consultant



Zucca Restaurant

• Adelaide, Australia

• Assistant Restaurant Manager

  • Oct 2004 - Dec 2004



Virgin Australia

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Fight Supervisor, Cabin Crew

  • Feb 2002 - Oct 2004



Chubb security

• Security and Investigations
• 200 - 300 Employee

• Security Monitoring Operator

  • 2001 - 2002



Mile End Office Furniture

• Australia
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Purchasing Officer & Logistics Manager

  • 1999 - 2001



Horwath Wealth Management

• Adelaide, Australia

• Receptionist /Office Administrator

  • 1999 - 1999