Victoria Olanipekun

Business Head, People and Customer Operations Manager at Novarick Homes and Properties Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Emmanuel Okenwa, MBA

I have had the opportunity to closely observe Victoria's growth, dedication, and commitment to personal and professional development as a mentor and I am proud to recommend her anytime and anywhere. It is obvious that she possesses an extraordinary set of qualities and skills that make her a standout individual wherever she finds herself. Victoria is exceptionally driven and exhibits a remarkable work ethic. She consistently demonstrated an eagerness to learn and a determination to overcome challenges by seeing them as learning points. When given tasks to do, she approaches each task with an exceptional level of diligence and resilience. More so, one of Victoria's outstanding qualities is her exceptional communication skills. She possesses the ability to articulate ideas and concepts clearly and persuasively, both in written and verbal forms. This skill, combined with her natural charisma, collaboration skills, and interpersonal abilities, enables her to connect effectively with teammates, colleagues, and mentors alike. Furthermore, Victoria consistently displays a strong sense of integrity, ethics, and empathy. She approaches every situation with a high degree of professionalism and respect for others, making her an exemplary team player and a pleasure to work with. Her dedication to collaboration and openness to diverse perspectives has undoubtedly contributed to her success. You would be glad to have her on your team, if result and success are the main goals. Victoria has exhibited a passion for Marketing and Growth Strategies, Business Analysis, People Operations, and Customer Experience in various industries including Real Estate, Retail and Oil & Gas, and she has made remarkable progress in the real estate space. Her willingness to explore innovative solutions and embrace new challenges has been instrumental in her accomplishments. I wholeheartedly recommend Victoria for any opportunities or endeavors she chooses to pursue. She is a dedicated, driven, and highly capable individual who I believe will make a substantial impact in any role or endeavor she undertakes.

Chidinma Ukah

I had the pleasure of working closely with Victoria during our time at Novarick Homes, and I must say that her dedication and professionalism truly stood out. Victoria's attention to detail, strong work ethic, and unwavering commitment to delivering results were consistently impressive. She excelled in her role, consistently contributing innovative ideas and solutions that helped drive our projects to success. Victoria's excellent communication skills and collaborative approach made her a valuable team member who was not only knowledgeable but also a pleasure to work alongside. I highly recommend Victoria for her expertise in sales and marketing strategies as well as operations management, her ability to adapt to challenges, and her passion for achieving excellence. She's a remarkable professional who would be an asset to any organization.

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Credentials

  • Product Management
    Harde Business School / Tech4Dev
    Mar, 2023
    - Nov, 2024
  • Google Project Management
    Coursera
    Mar, 2022
    - Nov, 2024
  • Inbound sales
    HubSpot
    Feb, 2021
    - Nov, 2024
  • Digital Marketing
    Udemy
    Dec, 2019
    - Nov, 2024
  • CRM
    Coursera
    Jul, 2019
    - Nov, 2024

Experience

    • Nigeria
    • Real Estate
    • 1 - 100 Employee
    • Business Head, People and Customer Operations Manager
      • Dec 2021 - Present

      • Develop & execute strategies to achieve company goals.• Developed and executed customer-centric strategies resulting in a 30% increase in overall customer satisfaction scores.• Crafted HR strategies, policies, and programs in line with company goals, enhancing organizational alignment• Implement cost-effective business plans.• Conducted regular client feedback sessions to gain insights into their evolving needs.• Led end-to-end employee lifecycle management, from recruitment and onboarding to performance management and offboarding• Ensure compliance with policies & legal guidelines.• Oversee financial performance & investments.• Provided guidance on HR-related matters, supporting managers and employees in performance issues, employee relations, and career development• Negotiate sales contracts & monitor satisfaction.• Directed JDs and KPIs management for team members, aligning with strategic objectives and approved structure.• Collaborate with cross-functional teams.• Drove employee engagement initiatives, fostering a positive work culture in alignment with the company's core values.• Collaborated with senior leadership to identify key HR priorities and align HR objectives with the overall business strategy.• Design marketing & operational strategies. Show less

    • Executive Assistant
      • Jul 2021 - Dec 2021

      • Effectively manage the MD’s calendar and prepare correspondence, monitor deadlines and agree on priorities.• Function as a source of first-level information on departmental matters, as well as customer matters to the MD.• Manage the logistics for Executive Board and Management Team’s engagements.• Ensure the maintenance of a working environment that yields productivity and furnishes essential office supplies.• Facilitate meetings, cooperation and effective communication among applicable departments, teams and Affiliates providing/ receiving shared services.• Maintain and manage applicable records/ documents relating to shared services.• Track and monitor the performance of the shared services for optimal efficiency.• Prepare/ review/ compile and present shared services reports, as required.• Collect, analyse, and utilise data and feedback to identify opportunities to improve the relationship among stakeholders.• Proactively resolve conflicts and address issues or complaints arising in respect of the services. Show less

    • Customer Relationship Manager
      • Jun 2020 - Jul 2021

      • Building and maintaining relationships with clients and key personnel within customer companies.• Conducting business reviews to ensure clients are satisfied with their products and services.• Alerting the sales team to opportunities for further sales within key clients.• Letting customers know about other products the company offers.• Attending meetings with clients to build relationships with existing accounts.• Achieving client relationship targets and KPI’s as set by the Head of Sales if any.• Escalating and resolving areas of concern as raised by clients.• Carrying out client satisfaction surveys and reviews.• Monitoring company performance against service level agreements and flagging potential issues.• Updating the CRM and ensuring account managers are aware of changes within clients.• Passing leads to the sales team and following up on progress.• Liaising with internal departments to ensure client needs are fulfilled effectively. Show less

    • Nigeria
    • Education
    • 1 - 100 Employee
    • Customer Engagement Officer
      • May 2019 - Jun 2020

    • Business Development Executive
      • May 2019 - May 2019

      • Following up new business opportunities and setting up meetings.• Planning and preparing presentations-power points.• Overseeing the development of marketing literature.• Communicating new product developments to prospective clients.• Manage customer calls and appointments effectively for new opportunities.• Create and improve proposals for our existing and new clients.• Writing reports.• Providing management with feedback.• Analyze current and past financial data , such as sales report and provide strategies to cut costs and increase revenue.• Perform market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities.• Develop strong customer relationships in order to generate high volume of prospective clients.• Develop and deliver pitches for potential investors with supervision from CEO.• Supervise the client relationship management database. Show less

    • Administrative Officer
      • Jul 2016 - Mar 2019

      • Implementing procedural /administrative systems. • Handling correspondence before and after meetings. • Ensuring polices are kept current, are approved and members are aware of their Implications. • Greet persons entering establishment, determine nature and purpose of visit or escort them to specific location • Preparation of bid, tender and contract documents for prompt submission. • Follow up on submitted contract documents. • Representation of firm during opening of bids. • Managing office space and premises. • Writing reports and collating information. Show less

Education

  • Ambrose Alli University
    Bachelor's degree, Physiology, General
    2009 - 2014

Community

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