Virtual Workshop Coach

• Apr 2021 - Present

Curriculum Specialist

• Oct 2019 - Present

• Coordinate select curriculum review, evaluation and acquisition for the technical colleges;• Coordinate the development and revision of state standards curriculum and institutionally developedcurriculum in a cluster of related instructional programs offered by the technical colleges;• Review new program requests for select program areas;• Facilitate faculty peer group meetings on a bi-annual basis;• Research instructional resources and materials in select program areas;• Provide direct support services to college administrators and instructional staff;

Dean for Academic Affairs

• Apr 2016 - Oct 2019

Coordinates and supervises quality programs in the Technical and Industrial Division of Academic Affairs to meet the objectives of Coastal Pines Technical College (CPTC) and to promote instructional programs to public and private entities. Assists Student Affairs personnel with providing services to students in instructional programs. In addition, the Dean reviews and approves all requests for supplies and materials; evaluates faculty credentials; prepares program specifications; prepares and manages the Division’s annual budget; and represents the Division at various internal and external meetings. The Dean supervises and recruits subordinate employees.

Instructor of Computer Information Systems

• Dec 2004 - Apr 2016

Teach courses and deliver lectures in programming, networking, information security, computer repair, and digital forensics. Create lab assignments, develop exams, and evaluate student progress. Design online classes; implement principles of action research to evaluate and revise classroom instruction. Actively participate on committees; instrumental in guiding institutional policy development. Provide training to colleagues regarding IT topics and department policies and procedures. Serve as Student Advisor, offering educational path guidance.• Mentored and tutored underprepared / at-risk students on core information technology topics; instrumental in evolving students from novice to expert skill levels.• Selected to serve on the Executive Board of the Georgia Phi Beta Lambda; played key role in restructuring Phi Beta Lambda chapter and encouraging IT students to study and compete in national competitions.• Effectively maintained student interest and provided interactive atmosphere, resulting in greater student participation and learning success regardless of diverse technical abilities and aptitudes.• Led teams during national competition to first place ranking in Network Design, Networking Concepts, and Cyber Security on two occasions while serving as Phi Beta Lambda Advisor.• Independently competed in 2011 Professional Division of Phi Beta Lambda; obtained first place honors in Social Networking and New Media Knowledge.• Invited to transition into a full-time faculty role; accepted a newly created position following several successful adjunct instructional assignments.

Part-time Instructor of Computer Science

• Jan 2012 - Jul 2012

Teach information technology concepts to two groups of 30 students each semester. Provide instruction on basic computer terminology, the information processing cycle, and several common computer applications. Assess student progress through implementation of customized exams to gauge performance. Assist colleagues with information technology issues. Provide guidance to students regarding career and educational opportunities. Maintain student records. Design course syllabus and curriculum in accordance with established standards.

Call Center and Operations Manager

• Jan 1999 - Mar 2010

Manage Call Center and support operations; accountable for administrating a broad range of services including Internet technical support for cable modem, DSL, dial-up and fixed wireless customers, Telephony support for landline dial-tone and VoIP customers, and digital and analog cable TV. Develop and manipulate complex reports and metrics, and enable executive management and linemen to devise strategic decisions. Collaborate with members of other departments to implement timely customer issue resolutions. Provide tier-2 computer and Internet support for outside Field Technicians. Recruit, train, and supervise 12 Call Center Agents. Schedule and coordinate workflow for 17 Dispatchers and Linemen.