Prachi Shinde

Support Consultant at Allscripts India
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Pune/Pimpri-Chinchwad Area, IN

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Scrum Master Certified (SMC)
    Scrum Alliance
    Aug, 2021
    - Nov, 2024

Experience

  • Allscripts India
    • India
    • Information Technology & Services
    • 400 - 500 Employee
    • Support Consultant
      • Apr 2020 - Present

      • To Handle escalations, critical cases, and incidents of the clients.• Providing training to new hires and preparing knowledge articles.• To Work with Development and Management Team during the maintenance and release.• Monitoring critical alerts and troubleshooting as and when required.• Accomplished several Projects single-handedly and motivated the team to do the same.• To help team members with day-to-day action plans, troubleshooting, backlog reduction.• Maintain the highest CSAT scores and high-level customer satisfaction & have always been in top 10% best performer throughout my tenure.• Communicated with clients daily via phone, email, WebEx, and Zoom Meeting to educate & resolve their issues.• Identified the application problems and reached out to the management and development team to fix them.• Helped reduce the overall team case backlog by 60%, 2019 backlog by 90%. Show less

    • Associate Support Consultant
      • Aug 2018 - Apr 2020

      • Communicated with US-based clients daily via phone, email, WebEx, and Zoom Meeting to educate & resolve their issues.• Identified the application problems and reached out to the management and development team to fix them.

    • Associate Client Service Consultant
      • Oct 2016 - Aug 2018

      • Work on SalesForce to log cases for clients and route them to respective teams.• Manage projects which needed research analysis & completed them before the deadlines and delivered them with quality work.

    • Intern Allscripts (Gi Group)
      • Jun 2016 - Oct 2016

      • Reviewed the client's contracts in Oracle, & checked the authorized license, and then reached out to the accounting team for any disturbance.

Education

  • Dr. D.Y. Patil Institute of Engineering, Management and Research, Pune
    Human Resources Management and Services
  • Modern Education Societys Ness Wadia College of Commerce, P.V.K.Joag Path, Pune 411004
    M.Com, Business Administration, Management and Operations
  • Modern Education Societys Ness Wadia College of Commerce, P.V.K.Joag Path, Pune 411004
    Bachelor of Commerce - BCom, Business Administration and Management
  • Army Public School (APS)
  • St. Francis High School

Community

You need to have a working account to view this content. Click here to join now