Experience

Logan Hocking School District

• United States
• Education Administration Programs
• 1 - 100 Employee

• Substitute Teacher

  • Aug 2022 - Present

  Substitute teacher for grades K-12 Substitute teacher for grades K-12



Securitas Security Services USA, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Security Supervisor

  • Aug 2022 - Present

  Security Officer Supervisor - Site Supervisor Security Officer Supervisor - Site Supervisor


Genric
• United States
• Security and Investigations
• 1 - 100 Employee
• Security Officer

  • Aug 2022 - Present


Ohio Crime Victim Justice Center

• United States
• Legal Services
• 1 - 100 Employee

• Victim Services Legal Intern

  • Jan 2021 - Jun 2022

  My start date is prospective for January 2022 given I am awarded the internship. I will update my profile if/when I receive the official offer letter and again once I begin. Job duties are expected to be: Write and review motions. Review court dockets. Review case briefs. Attend court proceedings. Shadow and assist attorneys before, during, and after court proceedings. My start date is prospective for January 2022 given I am awarded the internship. I will update my profile if/when I receive the official offer letter and again once I begin. Job duties are expected to be: Write and review motions. Review court dockets. Review case briefs. Attend court proceedings. Shadow and assist attorneys before, during, and after court proceedings.



Ohio University

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Aug 2021 - Jan 2022

  Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Always maintained up-to-date records. Developed effective relationships with all call center departments through clear communication. Followed all laws and regulations while maintaining above average performance. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Always maintained up-to-date records. Developed effective relationships with all call center departments through clear communication. Followed all laws and regulations while maintaining above average performance.



Zephyrhills Correctional Institution

• Inmate Food Service Supervisor

  • Jun 2017 - Oct 2017

  Supervised inmates while work duty was performed. Prevented inmate disputes to ensure safety of staff and inmates. Managed job duties efficiently in a complex and challenging environment. Maintained office space. Oversaw 12+ inmates at a time alone efficiently. Ensured all procedures were followed and inmates violating any rules were managed appropriately by corrections officers. Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety. Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations. Maintained compliance with company policies and procedures for food safety, sanitation, and quality. Tracked food production levels, meal counts and supply costs. Show less



Gap

• Spain
• Architecture and Planning
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2015 - Jan 2016

  Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently Prepared reports and communication for senior management and clients. Managed accounts/records of clients with confidentiality and discretion. Answered and directed calls using the multi-line switchboard. Responded to email request from customers in a timely, efficient manner. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Entered customer interaction details to track requests, document problems and record solutions offered. Served customer account and technical needs across 100+ daily emails and calls, consistently meeting productivity and quality targets. Show less



Weltman, Weinberg, & Reis Co. L.P.A

• United States
• Law Practice
• 400 - 500 Employee

• Pre-legal Recovery Specialist

  • Mar 2015 - May 2015

  Effectively managed a high-volume of outbound customer calls. Defused volatile customer situations calmly and courteously. Evaluated consumer reports monthly. Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment. Prepared reports and communication for senior management and clients. Managed high call volume with tact and professionalism. Developed a working relationship with debtors and attorneys. Managed accounts and records of clients with the highest levels of confidentiality and discretion. Updated the company software with skip trace results. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2014 - Apr 2015

  Answered an average of 100+ calls per day by addressing customer inquiries, solving problems, and providing new product information. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and store promotions. Investigated and resolved customer inquiries in a timely manner. Effectively managed a high-volume of inbound customer calls. Defused volatile customer situations calmly and courteously. Accurately documented, researched, and resolved customer service issues. Proficiency in customer service management systems and databases. Resolved service, pricing, and technical problems for customers. Met or exceeded service and quality standards every review period. Show less



The United States Department of Education

• Customer Service Bill Collector

  • Jun 2013 - Jun 2014

  Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Always maintained up-to-date records. Developed effective relationships with all call center departments through clear communication. Followed all laws and regulations while maintaining above average performance. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Always maintained up-to-date records. Developed effective relationships with all call center departments through clear communication. Followed all laws and regulations while maintaining above average performance.