Experience

Lovesac

• United States
• Retail
• 700 & Above Employee

• Area Manager - Connecticut

  • Jun 2023 - Present

• Showroom Manager

  • Oct 2012 - Jun 2023

  Under my current role, I ensure pristine showroom aesthetics, maintain complete product knowledge, monitor storeand employee KPIs, resolve conflicts, efficiently allocate resources, synergize sales efforts, and deliver a joyful andconsistent customer experience. I leverage my strong retail operations management skills and extensive industryknowledge to exceed KPIs, enhance staff productivity, promote collaboration, nurture positive culture, and maintainthe highest level of customer service. I also coordinate district-wide operations in the absence of the District Manager.Some of my key achievements and contributions:♦ Led the launch of 6 new Lovesac stores and collaboratively delivered 4-hr Conversion presentation to 140 people atthe yearly Managers Fest.♦ Established a digital customer profile system that later rolled out across the company to strengthen the online salesrevenue post Covid-19.♦ Spearheaded innovation by testing new technologies and concepts, including the design and development of a moreuser-friendly POS system.♦ Guided the company rebranding and showroom revamp by providing valuable feedback and ideas after testing inour showroom for 2 years.♦ Empowered numerous underperforming stores across the country by training staff, optimizing processes, andprioritizing high operational efficiency.♦ Nominated for Founders Award in 2017, 2018, and 2019. Instrumental role in formulating company-wide salestraining model and instructional videos.♦ Coached and nurtured two Showroom Managers as well as two Assistant Managers whom all started as Part-TimeAssociates. Show less



Soul and Bones BBQ

• Ogden, Utah

• General Manager

  • Jan 2011 - Oct 2012

  I established a robust business plan, directed marketing and sales initiatives, hired and supervised 40+ staff, maintained appropriate stock levels, optimized budget, oversaw maintenance, as well as coordinated band performances and events. Some of my key achievements and contributions: ♦ Successfully attracted patrons by delivering outstanding food, beverage, and service offerings in a safe, secure, and healthy environment. ♦ Championed operational excellence, tracked latest industry trends, controlled purchases, enforced sanitation standards, and fulfilled financial objectives. Show less



Snowbasin Resort

• United States
• Recreational Facilities
• 1 - 100 Employee

• Assistant Event Coordinator

  • Sep 2009 - Jan 2012

  I facilitated highly appealing events to ensure maximum participation, increase revenue generating opportunities, and deliver excellent customer service. Some of my key achievements and contributions: ♦ Coordinated event planning and supervised staff for organizing weddings, anniversaries, work parties, and major events such as the Dew Tour. ♦ Led final inspections, assessed event success, controlled budget, liaised with clients, monitored inventory, and enforced highest quality standards. Show less



Texas Roadhouse

• United States
• Restaurants
• 700 & Above Employee

• Bar Manager

  • Mar 2007 - Sep 2009



Let's Play Soccer - Centennial

• Spectator Sports
• 1 - 100 Employee

• Assistant Manager

  • Sep 2007 - Jul 2009



AOL

• United States
• Software Development
• 700 & Above Employee

• Trainer

  • Oct 2005 - Dec 2007



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Ordnance

  • Jan 1998 - Nov 2005