Account Manager Key Account

• Feb 2018 - Present

De digitale revolutie brengt heel wat veranderingen teweeg in ons dagelijks leven. Deze veranderingen zijn ook te merken binnen de professionele wereld. Om uw bedrijf te ondersteunen in deze overgang levert Ufirst innovatieve telecom- en ICT-infrastructuur waarmee bedrijven en gebruikers beter, sneller, veiliger, efficiënter,... kunnen werken. Als Workplace Enabler help en adviseer ik een groot aantal KMO's en Corporate bedrijven met de manier waarop ze hun werkplekken zo optimaal en flexibel kunnen indelen. Verder kan men bij mij o.a. terecht voor advies in GDPR, websites, servers, in the cloud solutions & alle Proximus gerelateerde oplossingen zoals mobiel, telefooncentrales, vaste telefonie en beveiligde internet oplossingen. Verder helpen wij als, leverancier van multimedia, bedrijven in het kader van FIP plannen/cafetariaplannen. Naast onze vele contacten met verschillende sociaal secretariaten, beschikken wij over een webbased tool om uw bestellingen aangaande multimedia op een efficiënte manier te laten verlopen. Vandaag helpen wij bedrijven van 10 tot 30000 medewerkers. Maak dus zeker gebruik van onze expertise. Benieuwd naar hoe Ufirst uw bedrijf kan ondersteunen? Stuur me gerust een bericht of stuur een mail naar j.meuleman@ufirst.be. Show less

Account Manager Key Account

• Jan 2018 - Present

Senior Business Consultant

• Nov 2015 - Present

Ik ben commercieel verantwoordelijk voor de verdere uitbouw van de markt en het maximaliseren van de omzet in Vlaanderen. Ik optimaliseer bestaande contracten maar werk eveneens actief aan het zoeken naar nieuwe opportuniteiten in de markt. Ik onderhoud en ontwikkel lange termijnrelaties met klanten en denk conceptueel mee over totaaloplossingen op vlak van communicatie en IT. Klantenbehoeften en problemen zal ik uitgebreid analyseren en vervolgens vertalen naar een doeltreffende oplossing. Decision makers weet je vervolgens te overtuigen van de meerwaarde van deze oplossing en de toegevoegde waarde van onze opdrachtgever. Ik begeleid het volledige verkooptraject van behoeftenanalyse en advies tot het afsluiten van de verkoop op een professionele manier met oog voor ROI. Show less

Senior Account Manager

• Nov 2015 - Present

Account Manager

• May 2015 - Jul 2015

Jessicameuleman@me.com Jessicameuleman@me.com

Account Manager

• Sep 2013 - May 2015

My role is to establish and maintain a positive rapport between our top-tier clients and the company. Acting as a liason, my duty is connecting clients needs with the company's strategic plans and solutions. I set objectives and strategies to ensure important clients receive first-class service and attention. My job is succesful when i cultivate strong client relationships, negotiate contract agreements between my clients and my company and when i can anticipate the needs of my clients. My role is to establish and maintain a positive rapport between our top-tier clients and the company. Acting as a liason, my duty is connecting clients needs with the company's strategic plans and solutions. I set objectives and strategies to ensure important clients receive first-class service and attention. My job is succesful when i cultivate strong client relationships, negotiate contract agreements between my clients and my company and when i can anticipate the needs of my clients.

Project Coordinator

• Sep 2012 - Aug 2013

Currently I am working on a Project for Eandis. I am responsible for coordinating between all the people and departments working on one project. I coordinate 2 teams, 1 team Back Office Eandis and 1 team in the Meter Operation Center for the project Smart Metering. Often times this means being the person who handles all the scheduling, setting deadlines and making sure communications between all the departments run smoothly. I know what all the departments are working on and how the pieces fit together in order to complete the project. I report to the project manager on the status of all the departments as well as providing the project manager with projections regarding various due dates and completion projections. It is up to me to assess the morale of the members of the various teams. Running occasional focus groups and surveys can helps me know what is working and what isn’t working. I have to know the basics of the technical sides of all areas of the project. Without this knowledge it is difficult to set appropriate goals. As a project coordinator it is important to be a good communicator and people person. Show less

Regional Account Manager

• Oct 2011 - Aug 2012

I was part of a large sales team. I was the direct client contact and manager of business accounts.These accounts encompass a certain territory. Dailt tasks: taking product orders from clients, upselling, crosselling, preparing quotes, responding to clients' inquiries, responsible for issuing credits to customers, responsible for gaining new accounts, cold calling. I was part of a large sales team. I was the direct client contact and manager of business accounts.These accounts encompass a certain territory. Dailt tasks: taking product orders from clients, upselling, crosselling, preparing quotes, responding to clients' inquiries, responsible for issuing credits to customers, responsible for gaining new accounts, cold calling.

Customer Service Desk Proximus,Junior Project Coordinator Proximus,Telesales, Account Manager

• Dec 2005 - Sep 2011

Customer Service Desk: interacting with customers to provide them with information to address inquiries regarding products and services. In addition, i deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. I gather my information via a telephone call. I was also also authorized to send customers their replacement products or reverse erroneous fees. Junior Project Coordinator: Work with project managers to prepare weekly and monthly reports, monitor work efforts, assign resources, delegate tasks and report progress to senior managers and various stakeholders, assist with creating reports and presentations using a variety of office productivity tools, aim to improve project administration processes by identifying inefficiencies and recommending solutions. Telesales: primarily responsible for presenting products or services to customers, also complete paperwork and handle questions and problems from customers. communication, organizational and planning skills are inquired to handle the various responsibilities. Add customer information into the database and update information on returning customers. Account Manager: managing the employer’s client relationships, as well as developing new business from existing clients, it is important to deliver a positive customer service experience, process new accounts by visiting them in person or on the phone, solving problems and offering tailor made solutions, analyzing the reports of competitors. Show less

Representative

• 2001 - 2004

I was responsible for looking after groups of clients on package holidays at resorts. The main priority is to ensure that clients enjoy their holiday and that everything runs as smoothly as possible for them. As the public face of the tour operator, i had to create an excellent first impression and continue to provide outstanding customer service to clients throughout the duration of their stay. My role involves holding welcome meetings, handling complaints and resolving problems as they arise. I was also responsible for selling resort excursions and additional services, such as car hire. other tasks were: assisting in the support and training of new holiday representatives, keeping basic accounts and records, and writing reports, completing risk assessments and health and safety checks, accompanying customers on excursions and acting as a guide, maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions, •establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies,... Show less