Experience

Red Ant

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head of Client Success

  • Jan 2021 - Present

• Client Success Director

  • Jan 2021 - Oct 2021

  Working closely with clients from on-boarding through to regular reviews and ensuring success in adopting our RetailOS platform.

• Client Consultancy Director

  • Sep 2017 - Jan 2021

• Account Director

  • Apr 2015 - Sep 2017

  I work closely with the team internally to deliver projects and lead a team of AMs/PMs, overseeing the accounts, and building on the clients' mobile strategies and connected experiences. This includes marrying the in-store experience with consumer apps, as well as other innovative digital experiences for the consumer.

• Senior Account Manager

  • Jan 2014 - Apr 2015

  Continuing to work with clients to develop their digital strategy and roadmaps as well as working closely internally to help support the Account Management team.

• Account Manager

  • Jun 2012 - Jan 2014

  As an Account Manager at Red Ant I now work more closely with the client to develop their digital strategy. This ranges from the best way to change their websites all the way through to a fully integrated channel strategy.

• Junior Account Manager

  • Jan 2010 - Jun 2012

  As a Junior Account Manager at Red Ant I work with clients in approaching how they can achieve their goals online. In most cases online campaigns also must work with offline activity and I help clients to realise the potential reach online.From discussing their website to strategy surrounding search, social media, video and mobile; Red Ant work with clients to look at the bigger picture and how different tactics seperately or together can dramtically increase reach to audiences.Too often corporations wish to jump on the band wagon, however we take a step back and make sure we are working towards the end goals and best ways of doing so, not just having an iPhone application or Facebook application for the sake of it, but what makes business sense for each individual client.

• Account Executive

  • Dec 2008 - Jan 2010

  After 5 months or so as the Office Administrator at Red Ant I began to become more involved with clients and began using my marketing skills to a higher extent. Whilst in this role I continued the Office Administration for a further year.Within this role I improved my skills with face to face client contact, learning the project management processes and some basic technical skills for online functionality.Naturally my role began to evolve around advising clients on next steps and progressing their online presence. This allowed me to move into the strategy team and allow for us to progessively grow in helping clients with all online areas.

• Office Administrator

  • Jul 2008 - Jan 2010

  Straight from University after studying Marketing and Psychology I began at Red Ant as the Office Administrator. Within this role my responsibilies included:* Company debtors* Company creditors* Office orders* Health & Safety* New starters (contracts and welcomes)Beginning in this role allowed me to understand the foundations of how the company worked as a whole, which enabled me to pick up the Account Executive role and progress in my career at Red Ant.



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Shop floor supervisor

  • Sep 2005 - Jul 2008

  I began work at New Look as a part time job while I was studying at university. I became the shop floor supervisor and my responsibilities expanded rapidly.One of the major activities I was involved in was the shop admin and auditing. I feel that working here helped me hugely with my organisational skills and customer service. I have a passion for ensuring that customers and clients are satisfied with their experience and New Look threw a lot of complicated situations at me, which have now prepared me and taught me how to deal with these in an assertive manner, but still making sure that the customer is satisfied with the end result.