Experience

PreFix Inc.

• United States
• Information Services
• 1 - 100 Employee

• Manager- Central Operations

  • Sep 2021 - Present



Weld County Human Services

• Fraud Investigator

  • Apr 2020 - Jul 2021

  ▪ Orchestrated investigation efforts focused on allegations of public assistance fraud, resulting in the recovery of $227,000, intentional program violation disqualifications, and criminal charges. ▪ Utilized multiple databases, including Accurint, Colorado State Courts, Division of Motor Vehicles, and Department of Labor and Employment to gather evidence for administrative and criminal proceedings. ▪ Boosted morale and increased recovery dollars by 300% through the implementation of innovative investigation techniques and strategies.▪ Improved case completion per month rate by 25%, aided in the development of a case-flow checklist.▪ Built and utilized partnerships with law enforcement and other government agencies, including sheriff, police, DHS, and FBI, to obtain information and documentation. ▪ Decreased response time by 50%; repaired relationships with internal and external partners to streamline investigation processes.▪ Interviewed clients, spouses, landlords, employers, and others to obtain the facts of the case being investigated. ▪ Conducted diligent searches for children removed from homes; identified and ensured next of kinship placements.



Jefferson County, Colorado

• United States
• Government Administration
• 700 & Above Employee

• Child Support Enforcement Analyst

  • May 2019 - Apr 2020

  ▪ Oversaw a caseload of 500+ child support cases; conducted skip tracing investigations into parents’ whereabouts, employment status, ability to pay, and assets. ▪ Met organizational goals of preparing and filing at least 2 contempt of court motions each month.▪ Role-modeled and mentored team in investigative techniques to improve department outcomes from 10 contempt motions to 20 contempt motions.▪ Captured higher client payment rates, achieving 73% from 68% in less than 6 months by contacting all assigned cases and providing education on the ramifications of not paying court-ordered child support.



Total Wine & More

• United States
• Retail
• 700 & Above Employee

• Manager- Operations

  • Apr 2015 - Apr 2019

  ▪ One of 4 managers leading a team of 50-75 team members in all operations, including inventory, warehouse, vendors, shipping, receiving, shrink, and in stocks for a $40 million sales retail store.▪ Reduced “unexplained loss” by 50%; led a massive reorganization project of the district warehouse improving inventory control, location accuracy, and access efficiency. ▪ Decreased shrink by 20% at the store level by implementing new shrink control processes.▪ Acknowledged as a district trainer focusing on the onboarding and continued development of new supervisors and managers. ▪ Streamlined truck breakdown process from completion in 3 days down to 8 hours by reorganizing staff responsibilities within the process.▪ Appointed to lead special new-store building projects throughout the country as an inventory and warehousing subject matter expert (SME).



Target

• United States
• Retail
• 700 & Above Employee

• Assets Protection Specialist- Team Lead

  • Sep 2009 - Jun 2014

  ▪ Focused on external loss and initiated high-value loss investigations; fostered partnerships with local law enforcement agencies to ensure swift apprehension of suspects.▪ Collaborated and supported the target national investigations team with organized retail crime investigations. ▪ Shared information with the district loss prevention team; maintained detailed records of theft trends and activities.▪ Monitored and captured theft activities and property damage situations utilizing a complex camera system consisting of up to 75 cameras.