Yasser Ridwan
Customer Solutions Specialist at Dominion Automobile Association- Claim this Profile
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Topline Score
Bio
Samanza Parvez
Yasser is a proactive go-getter who is always seeking out challenges and opportunities for growth. His passion, dedication, and tenacity to achieve things are definitely some of his greatest assets. Yasser is easy to work with and is able to maintain a professional attitude, even in difficult times. I appreciated his patience and level-headedness when faced with troublesome questions. Yasser is used to a variety of work and different environments, and will definitely be a good fit in any role in any team. Wishing Yasser the best of luck in his future endeavors.
Rayed Ahmed
I have worked with Yasser as a Case Investigator at the Illinois Department of Public Health. He was a diligent, empowering, enthusiastic and determined colleague who helped me in understanding the organizational goals and training new associates. He has a positive attitude, amiable nature and professional outlook.
Samanza Parvez
Yasser is a proactive go-getter who is always seeking out challenges and opportunities for growth. His passion, dedication, and tenacity to achieve things are definitely some of his greatest assets. Yasser is easy to work with and is able to maintain a professional attitude, even in difficult times. I appreciated his patience and level-headedness when faced with troublesome questions. Yasser is used to a variety of work and different environments, and will definitely be a good fit in any role in any team. Wishing Yasser the best of luck in his future endeavors.
Rayed Ahmed
I have worked with Yasser as a Case Investigator at the Illinois Department of Public Health. He was a diligent, empowering, enthusiastic and determined colleague who helped me in understanding the organizational goals and training new associates. He has a positive attitude, amiable nature and professional outlook.
Samanza Parvez
Yasser is a proactive go-getter who is always seeking out challenges and opportunities for growth. His passion, dedication, and tenacity to achieve things are definitely some of his greatest assets. Yasser is easy to work with and is able to maintain a professional attitude, even in difficult times. I appreciated his patience and level-headedness when faced with troublesome questions. Yasser is used to a variety of work and different environments, and will definitely be a good fit in any role in any team. Wishing Yasser the best of luck in his future endeavors.
Rayed Ahmed
I have worked with Yasser as a Case Investigator at the Illinois Department of Public Health. He was a diligent, empowering, enthusiastic and determined colleague who helped me in understanding the organizational goals and training new associates. He has a positive attitude, amiable nature and professional outlook.
Samanza Parvez
Yasser is a proactive go-getter who is always seeking out challenges and opportunities for growth. His passion, dedication, and tenacity to achieve things are definitely some of his greatest assets. Yasser is easy to work with and is able to maintain a professional attitude, even in difficult times. I appreciated his patience and level-headedness when faced with troublesome questions. Yasser is used to a variety of work and different environments, and will definitely be a good fit in any role in any team. Wishing Yasser the best of luck in his future endeavors.
Rayed Ahmed
I have worked with Yasser as a Case Investigator at the Illinois Department of Public Health. He was a diligent, empowering, enthusiastic and determined colleague who helped me in understanding the organizational goals and training new associates. He has a positive attitude, amiable nature and professional outlook.
Credentials
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Cultutral Competence
Illinois Department of Public Health (IDPH)Jul, 2021- Oct, 2024 -
Health Protection and Data Security
Illinois Department of Public Health (IDPH)Jul, 2021- Oct, 2024 -
IDPH Office of Health Protection Data Security & Confidentiality Guideline Training
Illinois Department of Public Health (IDPH)Jul, 2021- Oct, 2024 -
Making Contact: A Training for Covid-19 Contact Tracers
Illinois Department of Public Health (IDPH)Jul, 2021- Oct, 2024 -
Motivational Interviewing
Illinois Department of Public Health (IDPH)Jul, 2021- Oct, 2024 -
Smart Serve: Responsible Service Training Program
Ontario GovernmentApr, 2020- Oct, 2024 -
Introduction to Programming Using Java
New Horizons Computer Learning CentersJan, 2020- Oct, 2024 -
Silver Award
The Duke of Edinburgh's International Award FoundationMay, 2016- Oct, 2024 -
G2 Driving License
Ontario Government | Gouvernement de l’OntarioSep, 2021- Oct, 2024
Experience
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Dominion Automobile Association
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Consumer Services
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1 - 100 Employee
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Customer Solutions Specialist
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May 2023 - Present
Dominion Automobile Association (DAA) is a leader in the North American roadside assistance industry offering service to many recognizable corporations, associations and financial institutions. Job resonsibilities would include: Client Servicing for companies such as Holman, FIMC, BMO, RBC, JPL roadside assistance in USA and Canada. Respond to incoming roadside assistance requests. Gather service request and location details from members. Input necessary information in system. Dispatch tow vendor to member. Answer product and service questions from members. Show less
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SmartSetter
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United States
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Real Estate
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1 - 100 Employee
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Business Development Representative
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Jun 2022 - Jan 2023
Recruitment of agents for various successful real estate brokerages such as ReMax, Keller Williams, ExP and Coldwell Banker. Achieving minimum of thirty three bookings each week of brokers across USA and Canada. Performed high-volume calls with short deadlines. Accurately and thoroughly document customer interaction details into the system during calls. Booked appointments and sent out confirmation emails. Maintained a professional and polite telephone manner. Continuously achieved high ratings on my team for low call time and customer satisfaction. Show less
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Illinois Department of Public Health (IDPH)
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United States
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Wellness and Fitness Services
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300 - 400 Employee
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COVID Contact Tracing Specialist
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Jun 2021 - Jun 2022
Contact Trace COVID 19 patients and provide them relief, resources and isolation instructions via the use of CRM tools such as Salesforce and Twilio to make 150-200 outbound calls and monitor health symptoms. Investigate their case; send a report back to the health department of Illinois for the study of epidemiology and outbreak control response. Case investigated and set up monitoring for 4,500 positive covid cases through the use of salesforce database by conducting outbound and inbound calls calls during the outbreak in Illinois Show less
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TNI The Network Inc.
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Canada
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Fundraising
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100 - 200 Employee
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Sales And Marketing Representative
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May 2021 - Jul 2021
Raise funds by implementing marketing campaigns and awareness for Save The Children and Unicef. Research potential donors to gain insight into needs, beliefs and donation for Child and Women Healthcare. Extensive sales training is provided to ensure the quality of service. Awarded employee of the month for successfully receiving lifetime donors for Save The Children campaign in Stratford. Raise funds by implementing marketing campaigns and awareness for Save The Children and Unicef. Research potential donors to gain insight into needs, beliefs and donation for Child and Women Healthcare. Extensive sales training is provided to ensure the quality of service. Awarded employee of the month for successfully receiving lifetime donors for Save The Children campaign in Stratford.
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Signet| Art of Living
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Dhaka, Bangladesh
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Digital Marketing Specialist
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Jan 2016 - Apr 2021
Studying the company's marketing goals and objectives, as well as organizing trading initiatives. Working with the sales and marketing team on the understanding of the company's mission, vision, and goals. Content writing, strategic planning and execution of advertisement campaigns through the social media platforms. CEO promoted me to the Director of Sales and Marketing and allowed a recruitment of 10 members after remarkable sales growth in the first three months. Studying the company's marketing goals and objectives, as well as organizing trading initiatives. Working with the sales and marketing team on the understanding of the company's mission, vision, and goals. Content writing, strategic planning and execution of advertisement campaigns through the social media platforms. CEO promoted me to the Director of Sales and Marketing and allowed a recruitment of 10 members after remarkable sales growth in the first three months.
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Atlas Promotions
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United Kingdom
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Advertising Services
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1 - 100 Employee
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Brand Ambassador
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May 2020 - Sep 2020
Studying the company's marketing goals and objectives, as well as organizing trading initiatives. Working with the sales and marketing team on the understanding of the company's mission, vision, and goals. Training new sales representatives regarding the organizational goals and expectations. Completed the highest record of sales and revenue of $65,000 amongst three other partners at Peterborough, ON. Studying the company's marketing goals and objectives, as well as organizing trading initiatives. Working with the sales and marketing team on the understanding of the company's mission, vision, and goals. Training new sales representatives regarding the organizational goals and expectations. Completed the highest record of sales and revenue of $65,000 amongst three other partners at Peterborough, ON.
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The Bradford Exchange
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United States
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Advertising Services
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100 - 200 Employee
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Customer Care Advocate
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Oct 2018 - Dec 2019
Manage large amounts of inbound and outbound calls in a timely manner. Identify customers' needs, clarify information, research every issue and provide solutions. Providing solutions to client care team to incentivize them to perform better and attain a higher sales growth margin. Awarded ‘best rookie’ of the month for completing training with 90% successful call rates and conversion sales rate of 92% at London, ON. Manage large amounts of inbound and outbound calls in a timely manner. Identify customers' needs, clarify information, research every issue and provide solutions. Providing solutions to client care team to incentivize them to perform better and attain a higher sales growth margin. Awarded ‘best rookie’ of the month for completing training with 90% successful call rates and conversion sales rate of 92% at London, ON.
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Customer Care Advocate
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Feb 2017 - Feb 2018
Maintaining a database for all Uber drivers and partners to provide them with relief support, client care and assistance with troubleshooting errors in the app. Answering inbound and outbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Recognized as the ‘high achiever’ for passing the client care training with 90% successful call rates per hour. Maintaining a database for all Uber drivers and partners to provide them with relief support, client care and assistance with troubleshooting errors in the app. Answering inbound and outbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Recognized as the ‘high achiever’ for passing the client care training with 90% successful call rates per hour.
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Education
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2019 - 2023
Western University
Bachelor of Fine Arts - BFA, Economics Double Major with Psychology -
2018 - 2019
University of Northampton
Advanced Diploma, International Business -
2013 - 2017
Sir John Wilson School
High School Diploma, Business Administration and Management, General
Community
