Experience

heloo, Powered by TaskUs

• Croatia
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Quality Supervisor

  • Mar 2022 - Present

  Team managementMeasurement and improvement of overall health of organizationProject managementKPI monitoringMarket researchData analysis and auditsCustomer satisfaction and experience management

• Quality Analyst

  • Jul 2021 - Feb 2022

• Customer Success Specialist

  • Apr 2021 - Jul 2021



Amadria Park

• Croatia
• Hospitality
• 100 - 200 Employee

• Customer Experience Manager

  • Jun 2019 - Sep 2019

  Implementation & coordination of the Guest Experience Department Team Management New trends and market analysis Daily improvement of strategy Project Management Implementation & coordination of the Guest Experience Department Team Management New trends and market analysis Daily improvement of strategy Project Management



Infobip

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Jan 2019 - Apr 2019

  Account management Project management Market Research Business development Account management Project management Market Research Business development



Hubicus BVA Group

• France
• Software Development
• 1 - 100 Employee

• Customer experience & satisfaction consultant

  • Aug 2016 - Mar 2018

  Account Management : technical follow-up and support of the international client portofolio Projet management Service quality guarantor Achievement of set business objectives Audit Software and quality monitoring tool testing and demo Strategy consulting, market research and competitive intelligence. Definition of adequate business strategies Results analysis Account Management : technical follow-up and support of the international client portofolio Projet management Service quality guarantor Achievement of set business objectives Audit Software and quality monitoring tool testing and demo Strategy consulting, market research and competitive intelligence. Definition of adequate business strategies Results analysis



Viséo Conseil

• France
• Business Consulting and Services

• Customer Satisfaction Junior Consultant

  • Nov 2015 - Aug 2016

  Customer experience and satisfaction strategy consulting. Implementation and project management. Audit and mystery shopper projects. Data analysis and reporting. Team, partners and providers training. Customer experience and satisfaction strategy consulting. Implementation and project management. Audit and mystery shopper projects. Data analysis and reporting. Team, partners and providers training.



Paris, France

• Paris Area, France

• Co-founder and member

  • 2012 - 2015

  Non-profit art association promoting arts and cultures of Easter European countries. Creation of a travelling exhibition in Paris, Bucharest and Iasi (Romania between the lines) Non-profit art association promoting arts and cultures of Easter European countries. Creation of a travelling exhibition in Paris, Bucharest and Iasi (Romania between the lines)



National Museum Zadar

• NMZ Narodni Muzej Zadar

• Intern

  • Feb 2014 - Jun 2014

  Exhibition assistant (intern). Implementation and management of the exhibition Sime Vulas "Sail Totems" Exhibition assistant (intern). Implementation and management of the exhibition Sime Vulas "Sail Totems"



Comunità degli Italiani di Zara

• Zadar, Croatia

• Exhibition curator

  • Feb 2014 - Jun 2014

  Exhibition curator: Mirko Marusic "One" - young artist and student at the Fine Arts of Zagreb. In partnership with the National Museum of Zadar and the Italian Community of Zadar. Croatia.) Exhibition curator: Mirko Marusic "One" - young artist and student at the Fine Arts of Zagreb. In partnership with the National Museum of Zadar and the Italian Community of Zadar. Croatia.)



Courrier international

• France
• Newspaper Publishing
• 100 - 200 Employee

• Intern

  • Jun 2013 - Aug 2013

  Translation intern (english, french and croatian). Research and editing of articles linked to Croatia's entry in the EU Project management : Croatia's entry in the EU. Translation intern (english, french and croatian). Research and editing of articles linked to Croatia's entry in the EU Project management : Croatia's entry in the EU.



Voxeurop

• France
• Online Audio and Video Media
• 1 - 100 Employee

• Freelance translator

  • Jun 2013 - Aug 2013

  Articles translation (croat to french). Translation of an article series on Croatia's entry in the EU, published on presseurop's website : - Article 6/6 http://www.voxeurop.eu/fr/content/article/3923761-nous-revoila - Article 5/6 http://www.voxeurop.eu/fr/content/article/3913091-objectif-atteint - Article 4/6 http://www.voxeurop.eu/fr/content/article/3916881-un-choc-economique - Article 3/6 http://www.voxeurop.eu/fr/content/article/3912401-nous-serons-une-petite-chine-europeenne - Article 2/6 http://www.voxeurop.eu/fr/content/article/3908951-face-aux-pres-carres-des-voisins - Article 1/6 http://www.voxeurop.eu/fr/content/article/3902271-aller-de-l-avant-meme-si Show less



Belambra

• France
• Travel Arrangements
• 400 - 500 Employee

• Customer service assistant

  • Jul 2012 - Aug 2012



Groupe Clarins

• Personal Care Product Manufacturing
• 700 & Above Employee

• Media Relations Assistant

  • Jun 2010 - Aug 2010

  PR assistant. PR assistant.