Roxie Robertson, MBA, MA

Head of Product and User Experience (UX) at iLife Technologies
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
New Orleans, Louisiana, United States, US
Languages
  • German Professional working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 3 ratings
  • (3)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Casey Scheer

Rachel is a talented marketing professional. During her time at Baldwin Hackett & Meeks, Inc. (BHMI), I had the pleasure of working with her on a number of projects. This included a social media marketing campaign, the creation of new visual systems for three corporate web sites, and a new corporate identity approach. Rachel not only has the mind of a marketing strategist, she has the creative, graphical, and technical know-how to take a marketing vision and turn it into reality.

Jim Merchant

Rachel provided branding, graphics, and web analysis expertise to the BHMI team. She completed projects with two separate teams within BHMI with very different deliverables; marketing and software development. Her ability to navigate the differing needs of these groups to provide meaningful and substantive deliverables is notable. Rachel’s eager and willing attitude in combination with her excellent communication skills allowed her to step in and make immediate contributions thathad a lasting impact. If you have Rachel join your team, you won’t be disappointed.

Dawn McCown

Rachel began with AED in Ghana by developing the creative print materials and community theater script for a water purification program, which encouraged people to use water purification tablets to clean their water and avoid diseases. She did an excellent job working from a creative brief and target audience research. She managed all aspects of development from the photo shoot to design to overseeing the printers to practicing with actors for the community theater. Rachel worked well on a team and was quick to adapt her work based on input from colleagues and other stakeholders. Based on our experience with Rachel in the water purification work, we were excited to have her develop the branding and creative materials for a community based distribution program in the peri-urban and rural areas of Ghana. This program was designed to get health products (condoms, oral contraceptives, soap/toothpaste, water purification tablets etc.) to those who needed them at an affordable and sometimes subsidized price through a local sales force. The branding was truly innovative and played off of local slang. Rachel began to step further out of her design hat and also contributed to training the sales team and ensuring effective distribution of products in the field. At the request of USAID, GSCP led the implementation of an interactive health fair that showcased the work of 10-15 of USAID’s partner NGO organizations. GSCP was asked to lead on the creative development for the event and to coordinate all NGO partners. Rachel led the creative development, production and also served as the key coordinator for implementing the health fair. She exhibited strong project management and leadership skills as she worked with each of the multiple partners to ensure their booth was innovative, interactive and fit in with the larger health fair theme. The event was highly lauded by USAID and was considered as an event to replicate for an upcoming trip by US President Obama. Rachel excels in the areas of creativity, project management, and self-motivation.

You need to have a working account to view this content.
You need to have a working account to view this content.

Credentials

  • Certified Professional Coach (CPC)
    iPEC Coaching
    Oct, 2018
    - Nov, 2024
  • Underwriting Bootcamp
    AAMGA
    Jul, 2016
    - Nov, 2024
  • Agile & Scrum
    GE
    May, 2015
    - Nov, 2024
  • Certified SAFe (Scaled Agile Framework) Agilist
    Scaled Agile, Inc.
    May, 2015
    - Nov, 2024
  • Certified Scrum Product Owner
    Scrum Alliance
    Jun, 2015
    - Nov, 2024
  • front-end-foundations
    Code School

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Head of Product and User Experience (UX)
      • Apr 2021 - Present

      Proven Track Record: Acquired Series A funding of $17 million by leading research, design, development, and growth of products in this fast-growing B2B SaaS company. Multi-Persona, Cross-Platform Experience: Develop products that cater to multiple user personas across different platforms, addressing the needs of diverse user groups. Agile Product Processes and Teams: Established agile product processes and teams, including creating a framework that enables the efficient development and maintenance of complex platforms that handle substantial amounts of data. Balancing Customer, Business, and Engineering Needs: Conceptualize new products and features and make decisions that align with the interests of customers, the business, and engineering requirements. Data-Driven Decision-Making: Leveraged data to guide product decisions and develop a deep understanding of customers. Competitive Positioning: Communicate product positioning in light of competitive trends. Effective Prioritization and Trade-offs: Prioritize competing opportunities, balance market needs with business objectives, make informed trade-offs throughout the product life cycle, manage conflicts, and justify product decisions using an analytical framework. Strong Communication and Emotional Intelligence: Communicate and collaborate across different functions and levels of the organization while effectively managing relationships and fostering a productive working environment. User-Centered Approach: Implemented a user-centered approach to address customer needs through qualitative and quantitative research and strong reliance on user experience and human-centered design. Effective Leadership and Execution: Execute goals and objectives shared by founders, investors, and employees and successfully communicate these goals and results at a strategic level to the Board of Directors and at the detailed level to product and engineering teams. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • User Experience (UX) Strategist & Product Manager
      • Mar 2018 - Apr 2021

      • Landed $500K contract with USAA with a dashboard visualization prototype within first month of employment. • Created discovery team and customer feedback loop, managing requests from clients such as Nike, Bank of America, BP, Cox, and Capital One, and managed team of UX product designers and developers. • Lead product management and customer experience team, building rapid prototypes using human-centered design principles for an enterprise platform. • Certified Coach focusing on people development, managing conflicts, coaching individuals, and managing agile ceremonies. • Conceptualized and design team visualization and hierarchical task management software, providing data and transparency for organizations with over 10,000 employees • Designed process maps, prototype solutions, and create frameworks and methodologies to support growth and change management. • Developed communication strategies and prepare collateral (both through my own design skills and through agencies) and collaborate with marketing and PR as needed. • Worked closely with employees and managers to oversee talent and performance initiatives, such as co-creating growth plans with employees, coaching employees, and helping them to assess their talents and future goals. • Managed external vendors and consultants when scalability is needed, especially in the creative and software areas. • Designed and served as product manager for a Business Outcome software system, and measured OKRs for teams and the organization. Show less

    • United States
    • Insurance
    • 700 & Above Employee
    • User Experience (UX) Strategist & Design Lead
      • Jan 2016 - Feb 2018

      • Drove business growth and strengthened organizational performance through customer research, employee/leadership coaching, and training and support for employee engagement. • Oversaw projects to ensure goals were established, projects were delivered on time, and conducted retrospectives with teams to see where we were successful and where we needed improvement. • Lead training initiatives, from creating the curriculum to delivering focused and interactive sessions. • Unified 5 websites into single platform generating over 30,000 insurance policies and $100 Million in premium, including platform that was US Insurance Awards Finalist for InsureTech Initiative of the year. • Established processes for unifying customer support across business units for dramatically improved customer experience. • Product Manager for first online rate-quote-bind-issue platform for Business Owner’s Policy, increasing product growth over the stagnant $1.8 Million in traditional sales. • Established omni-channel e-commerce marketing strategy with multivariate landing pages to reach target 10% conversion rate. • Cut training time on customer management portal by 75% by improving usability and intuitiveness of design, language, and structure. • Slashed customer onboarding time by 60% by streamlining internal process and reducing inputs fields from over 50 to 10. Show less

    • United States
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • User Experience (UX) Design Lead
      • Oct 2014 - Jan 2016

      • Used change management principals and coaching/facilitation tools to improve processes, and organizational design based on business goals. • Created story maps, estimated user stories, prioritized stories and features based on business goals, and lead retrospectives. • Broke down silos and established partnerships across business units, including senior leaders, HR, software, and team members to get buy-in, assess feasibility, and align on strategy. • Facilitated workshops, trainings, focus groups, retrospectives, 360s, StrengthFinders, and have a large toolbox of facilitation techniques to help build relationships across the organization. • Conducted research and designed apps for Predix ServiceMax, named the leader in field service management application’s by Gartner. • Re-designed all major processes to allow for efficient flow between tasks reducing average clicks per task by over 50%. Show less

    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • User Experience (UX) Researcher and Design Lead
      • Jul 2013 - Oct 2014

      • Leveraged Gallup’s most compelling research to attract new and returning customers, dramatically increasing web traffic to over 31 Million • Unified all Gallup sites under a single umbrella and brand identity and provided cross-selling opportunities • Coached Agile teams (Scrum and Kanban) and individuals to support acceptance of new software development processes. • Leveraged Gallup’s most compelling research to attract new and returning customers, dramatically increasing web traffic to over 31 Million • Unified all Gallup sites under a single umbrella and brand identity and provided cross-selling opportunities • Coached Agile teams (Scrum and Kanban) and individuals to support acceptance of new software development processes.

    • United States
    • Software Development
    • 1 - 100 Employee
    • Graphic and Web Design, User Experience (UX) Design, and Social Media Marketing
      • Oct 2012 - Jun 2013

      • Developed user experience focused websites and web elements using Photoshop, Illustrator, HTML, CSS, and Javascript. • Designed graphics and layout for print and web based customer marketing, as well as designed and consulted for social media marketing campaigns. • Developed user experience focused websites and web elements using Photoshop, Illustrator, HTML, CSS, and Javascript. • Designed graphics and layout for print and web based customer marketing, as well as designed and consulted for social media marketing campaigns.

    • Media Production
    • 1 - 100 Employee
    • Production Manager
      • Mar 2010 - Dec 2010

      • Project and account manager for recording and transcription contracts with corporate and non-profit clients including Martha Stewart, The New York Times, Morgan Stanley, The Discovery Channel, and the Carter Center • Drafted, reviewed, and finalized client service contracts • Managed team of transcriptionists and recording technicians to meet deadlines with high quality deliverables • Project and account manager for recording and transcription contracts with corporate and non-profit clients including Martha Stewart, The New York Times, Morgan Stanley, The Discovery Channel, and the Carter Center • Drafted, reviewed, and finalized client service contracts • Managed team of transcriptionists and recording technicians to meet deadlines with high quality deliverables

    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • Behavior Change Communications Designer
      • Feb 2009 - Jun 2009

      • Designed, developed and managed a health exposition at the US Embassy that showcased the projects and progress of all health organizations funded by USAID in Ghana. Worked individually with each health organization to design booths that visually and interactively exhibited their work. The exposition was attended by USAID partners, the US Ambassador, Minister of Health and, later, President Barack Obama. • Assessed qualitative findings conducted in target communities to develop, design, and roll out social marketing campaigns and outreach activities in the field of health promotion. • Drafted, edited, and formatted project reports in accordance with funding agency’s requirements. • Advised and supported organization in all media and communication issues. • Designed educational outreach materials in support of World AIDS Day for dissemination in five African countries. Show less

    • United Kingdom
    • Advertising Services
    • 700 & Above Employee
    • Account Manager and Graphic Design Intern
      • Jan 2009 - Apr 2009

      Developed and designed advertising campaigns for corporate clients including Guinness, MTN and Nestle. Developed and designed advertising campaigns for corporate clients including Guinness, MTN and Nestle.

    • Germany
    • Banking
    • 700 & Above Employee
    • English Language Teacher and Program Manager
      • Jul 2006 - Oct 2007

      -Managed English as a second language program including curriculum resource management and program design. -Designed English as second language curriculum for micro-finance managers from 4 continents. -Taught international group of bank managers. -Managed English as a second language program including curriculum resource management and program design. -Designed English as second language curriculum for micro-finance managers from 4 continents. -Taught international group of bank managers.

Education

  • University of Nebraska at Omaha
    Master of Business Administration (MBA), Management and Marketing
    2012 - 2013
  • Management Center Innsbruck
    Master of Arts (MA), Management Information Systems and Services
    2010 - 2012
  • iPEC Coaching
    Career Coaching
    2017 - 2017
  • Boston University
    Professional Certification, Graphic and Web Design
    2007 - 2008
  • University of New Orleans
    BA, English
    2001 - 2006

Community

You need to have a working account to view this content. Click here to join now