Experience

Good Shepherd Lutheran Church

• United States
• Religious Institutions
• 100 - 200 Employee

• Administrative Assistant

  • Mar 2017 - Present

  Part time position providing administrative support to Pastor and Church Leadership. Part time position providing administrative support to Pastor and Church Leadership.



Thrive Counseling Center

• Liaison to The Economy Shop

  • Sep 2015 - Present

  Part time position as Sales associate at the historical resale shop of Oak Park, IL, benefiting seven local not for profits. Part time position as Sales associate at the historical resale shop of Oak Park, IL, benefiting seven local not for profits.



Leaders in Healthcare Customer Service Management and Call Center Consulting

• Founder | Healthcare Call Center/Customer Service Manager

  • 2012 - Present



Northwestern Memorial Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager Hospital Operator Services (HOS)

  • Jan 1997 - Aug 2012

  Provided daily 24-hour operational management of HOS, the Center for all clinical and non-clinical Emergency Response Team dispatching at Northwestern Memorial Hospital (NMH) where 10,000 emergency events are managed annually. HOS also serves as the "front door" at NMH, where all publics are directed telephonically to NMH entities as well as to other campus partners (NMPG, NMFF, NMF.) Provided daily 24-hour operational management of HOS, the Center for all clinical and non-clinical Emergency Response Team dispatching at Northwestern Memorial Hospital (NMH) where 10,000 emergency events are managed annually. HOS also serves as the "front door" at NMH, where all publics are directed telephonically to NMH entities as well as to other campus partners (NMPG, NMFF, NMF.)



Children's Wisconsin

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager of Admitting and Telecommunications

  • Oct 1979 - Jun 1996



HSHS St. Mary's Hospital Medical Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Admitting Manager

  • Apr 1977 - Nov 1978



Irish Enterprises

• Director of HR

  • Mar 1978 - Oct 1978

  Perfomed HR generalist duties for a family-owned retail corporation with stores in Milwaukee and Madison, WI. Perfomed HR generalist duties for a family-owned retail corporation with stores in Milwaukee and Madison, WI.