Product Owner

• Jan 2019 - Present

Introduced first ever brand of Methologik with the name Imdady - Point of sale & RestaurantManagement for the retails and restaurants in KSA.Owned and prioritized product backlog.Oversaw entire product deployments from vision and creation to rollout and delivery.Allocated and approved team resource usage.Managed implementation of new features by outlining plans and specifications such as howwhere and when each component would work.Brainstormed with peers and other members of the design team to determine enhancements andproduct features.Identified changes in project scope and modified job schedule accordingly.Managed multiple projects effectively in demanding environments with tight deadlines.Used coordination and planning skills to achieve results according to schedule.Suggested enhancements to product design that would improve user experience.Collaborated with marketing & sales team daily on a meet to plan and increase sales.

Founder

• Aug 2017 - Present

- Negotiated terms of business acquisitions to increase business base and solidify market presence.- Studied the market to determine optimal pricing of goods and capitalize on emerging opportunities.- Prepared annual budgets with controls to prevent overages.- Managed divisional marketing, advertising, and new product development.- Improved performance management system and introduced ASANA for Collaborating with team members on goal implementation.- Registered Methologik for Dynamics consultancy on Microsoft Partner portal.

Co-Founder & CEO

• Aug 2020 - Present

Managing Partner

• Jun 2021 - Present

Network Operations Center

• May 2017 - Apr 2020

- Monitored and maintained network and software components according to established guidelinesand best practices.- Supported global network users with connectivity, VPN, and access issues.- Closed first-time tickets quickly and met resolution volume requirements.- Exceeded SLA standards for response times and problem resolution.- Updated internal customers regarding open tickets and the status of resolutions.- Established positive working relationships with users to quickly resolve problems.- Responsible for maintaining the KPIs of Networks, resolving issues tickets with LDIs and withinternational clients, and troubleshooting networks and SIP protocols.- Assisting manager to perform daily tasks, accurately reporting progress, finding glitches, and resolving problems.

Information Technology Auditor

• Dec 2015 - Jan 2016

- Reviewed violations of computer security procedures and developed mitigation plans.- Demonstrated respect, friendliness, and willingness to help wherever needed.- Resolved problems, improved operations, and provided exceptional service.- Responsible for testing and reporting system and software quality.- Review written work to ensure high-quality deliverables, and draft written reports. - Reviewed violations of computer security procedures and developed mitigation plans.- Demonstrated respect, friendliness, and willingness to help wherever needed.- Resolved problems, improved operations, and provided exceptional service.- Responsible for testing and reporting system and software quality.- Review written work to ensure high-quality deliverables, and draft written reports.

Network Engineer

• Jun 2015 - Jul 2015

- Provided network support and performed troubleshooting to resolve various WAN/LANconnectivity issues.- Installed and maintained data and voice circuits through routers, switches, and WAN devices.- Demonstrated proficiency in Linux, virtual platforms, and cloud connectivity.- Advanced knowledge of large-scale global enterprise network operations and security. - Provided network support and performed troubleshooting to resolve various WAN/LANconnectivity issues.- Installed and maintained data and voice circuits through routers, switches, and WAN devices.- Demonstrated proficiency in Linux, virtual platforms, and cloud connectivity.- Advanced knowledge of large-scale global enterprise network operations and security.