Infrastructure Engineer - Network Security & Cloud

• Feb 2023 - Present

Infrastructure Engineer - Network Security

• Oct 2021 - Feb 2023

- Administration of the network infrastructure in a multi-location environment based on Cisco, BigIP F5 and Palo Alto NGFW devices. - Design, implementation, operations, automation and ongoing management of security systems that safeguard data and information assets for the enterprise. - Proactively monitoring the infrastructure for issues and perform capacity planning. - Participation in the design secure networking solutions, policies and processes for our enterprise, including network security, disaster recovery, and high availability. - Maintaining an up to date documentation of the network, architecture, detailed network inventory, fault-resolution and modification processes. - Assisting with the creation and update of network standards and ensure that the network is deployed according to these standards. - Creation of processes that increase both velocity and quality. - Technically supporting development based projects, offering assistance and recommendations where required through proper evaluation of network designs and best practices. Show less

Network Operations Center Lead

• Sep 2020 - Oct 2021

Coordination of team workload (30 members) in cooperation with another four NOC Shift Leads, supporting global WAN, LAN, and WLAN technologies and infrastructures in the Americas (North and South), APAC (Asia Pacific) and EMEA (Europe, Middle East and Africa) regions and managing projects internally cooperating with Networking Engineering and Global Security teams; - Escalation point during on-call activities. To take care on major outages and important situations. - To manage daily operative carried out by the team. - Supporting IT PM on different ways based on networking needs for Alight/NGAHR global projects. - Supervise, delegate work and team management. - Recruitment and training of new employees. - Provide training sessions to Network Operations Center members and external teams. - Prepare and implement annual work and resource plans. - Ensure availability, performance and security of network services within agreed service levels. - Ensure key operational processes as well as checklists and procedures documentation, current and implemented. - Investigate and resolve problems for services, delegate to team members, follow ITIL processes, manage major network-related incidents. - Conduct regular problem management and root cause analysis based on service desk history and recommended solutions to mitigate systemic issues. - Improve and build on monitoring, alerting of networking events. - Optimize and improve on networking configurations. Show less

Network Engineer

• Sep 2015 - Sep 2020

Network Engineer on the NOC providing 24/7 service;- Related not only to ticket handling, correct management and prioritization, but also identifying opportunities to optimize the workload and reduce resolution time by applying experience, knowledge, automatism and documentation.- Define and implement an efficient integration of the monitoring into our day to day operations.- Creation of standard operational procedures and technical documentation.- Configuration, maintenance and optimization of the corporate global network infrastructure.- Aerohive WiFi Solutions- Avaya IP Phone (CM/QM)- Cisco ASA Series / VPN- Cisco Catalyst Series / iOS- Juniper EX, MX, SRX / JunOS- Netscreen SSG / screenOS- F5 BIG-IP Local Traffic Manager- F5 BIG-IP Global Traffic Manager- Paessler PRTG Network Monitor- IBM QRadar- Bluecoat Packetshaper- Python Programming- Palo Alto Firewalls- MPLS, VPN, Ethernet technologies.- Switches/firewalls administration.- Routing protocols: OSPF, BGP, RIP- Switching protocols. Show less

Service-Now Developer / Administrator

• Nov 2014 - Sep 2015

Service-Now Development (ITSM)

Network & Systems Administrator

• Apr 2008 - Jul 2008