Dustin Roofe
Technical Support II at Tiger Correctional Services- Claim this Profile
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Topline Score
Bio
Credentials
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Network Pro
TestOut CorporationDec, 2016- Nov, 2024 -
Windows Server Pro: Manage and Administer
TestOut CorporationDec, 2016- Nov, 2024 -
Windows Server Pro: Install and Configure
TestOut CorporationMay, 2016- Nov, 2024
Experience
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Tiger Correctional Services
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United States
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Software Development
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1 - 100 Employee
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Technical Support II
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Jul 2022 - Present
- Proficiently configured and meticulously maintained SQL Databases to ensure optimal performance for clients. - Successfully installed, configured, and maintained diverse applications on both workstations and servers, meeting clients' specific requirements. - Demonstrated expertise in setting up new employee workstations, encompassing comprehensive hardware, software, and peripheral device integration. - Responsively addressed assistance requests from users, skillfully guiding individuals through fundamental troubleshooting tasks to swiftly resolve issues. - Contributed to the accuracy and reliability of financial records by assisting with reconciliations and auditing processes. - Played a pivotal role in enhancing customer experience by providing valuable assistance with online ordering for web-based customers. - Documented intricate repair processes, culminating in the refinement of procedures for future technical support endeavors. - Displayed technical proficiency by disassembling computer systems, expertly identifying and resolving hardware issues, thus minimizing system downtime. - Initiated the creation of a comprehensive documentation repository, ensuring the organization and accessibility of crucial technical resources. - Diligently maintained the documentation repository, regularly updating and improving resources to reflect the latest technical insights and solutions. Show less
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Legacy Equipment Co. Paragould AR.
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Machinery Manufacturing
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1 - 100 Employee
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IT Assistant
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Feb 2017 - Jul 2022
- Successfully configured new employee workstations, meticulously integrating hardware, software, and peripheral devices to ensure optimal functionality. - Efficiently responded to assistance requests from users, offering expert guidance through basic troubleshooting tasks, resolving issues promptly. - Documented intricate repair processes, contributing to the optimization of procedures for subsequent technical support initiatives. - Demonstrated technical acumen by disassembling computer systems to effectively troubleshoot and resolve complex hardware issues. - Proficiently configured and deployed VOIP phones and associated software, ensuring seamless communication across the organization. - Innovatively created and continuously maintained internal applications to facilitate support requests, inventory checkout, employee searches, and remote barcode printing. - Played a pivotal role in the upkeep of a multi-location network infrastructure, contributing to the stability and efficiency of the company's IT environment. Show less
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PECO FOODS INC
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United States
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Food and Beverage Manufacturing
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400 - 500 Employee
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IT Technician
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Oct 2016 - Feb 2017
- Successfully installed and meticulously configured security cameras and access systems to facilitate effective monitoring and enhance security protocols. - Assisted end-users by providing expert support in software and hardware troubleshooting, effectively identifying and resolving causes of system malfunctions. - Played a pivotal role in setting up networked food processing equipment, contributing to the integration of technological solutions for optimized operations. - Actively participated in maintaining a robust multi-location infrastructure within a large corporate environment, ensuring connectivity and functionality. - Operated scissor lifts, boom lifts, and forklifts to access and work in elevated areas, adhering to safety protocols while completing tasks effectively. Show less
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Corning Publishing Co., Inc.
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Corning, Arkansas
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System and Network Administrator
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Jun 2016 - Oct 2016
- Demonstrated strategic leadership by orchestrating and overseeing upgrades to system hardware and software, ensuring enhanced performance and functionality. - Maintained a flexible schedule to address after-hours and weekend emergencies promptly and accurately, ensuring uninterrupted system operations. - Consulted with users to identify areas for improvement in their workflows, leveraging technology to enhance efficiency and productivity. - Proficiently configured and meticulously maintained server equipment, optimizing server performance and reliability. - Provided comprehensive user support, promptly addressing inquiries and technical issues to ensure smooth and uninterrupted operations. - Played a critical role in ensuring operational readiness of equipment by conducting routine checks, troubleshooting, and proactive maintenance. Show less
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Harps Food Stores, Inc.
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United States
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Retail
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500 - 600 Employee
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Stocker
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Jun 2015 - Jun 2016
- Provided essential support to grocery department operations, ensuring department readiness, supervising tasks, maintaining price accuracy, and adhering to policies and procedures. - Took an active role in inventory management, contributing to ordering processes, replenishment activities, receiving and invoicing procedures, and meticulous record-keeping. - Effectively managed back stock, reclamation and returns, as well as damages and rework processes, while ensuring proper utilization of supplies and preparing inventory for optimal department functioning. - Demonstrated commitment to merchandising excellence by efficiently stocking, rotating, signing, and maintaining displays, elevating the overall visual appeal of the sales floor. - Contributed to maintaining high sales floor standards by participating in setting and arranging displays, executing sampling initiatives, and diligently adhering to department procedures. Show less
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SubTeachUSA
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United States
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Education Administration Programs
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1 - 100 Employee
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IT Intern
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Mar 2016 - May 2016
- Actively participated in diagnosing technical issues, contributing to the identification of error root causes by conducting thorough diagnostic checks and performance investigations. - Collaborated closely with the System/Network Administrator to address and fulfill service requests, leveraging teamwork to provide effective solutions. - Actively participated in diagnosing technical issues, contributing to the identification of error root causes by conducting thorough diagnostic checks and performance investigations. - Collaborated closely with the System/Network Administrator to address and fulfill service requests, leveraging teamwork to provide effective solutions.
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Education
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2015 - 2016
Black River Technical College
Associate of Applied Science, Computer Information Technology -
2015 - 2016
Black River Technical College
Certificate, Microcomputer Repair Technician
Community
